Opening Email Attachments

34 Comments

For some reason many Blackberry users do not know they can open attachments like pictures, Word documents, Excel spreadsheets, or Adobe PDF files. One reason may be that RIM makes it difficult for the non-technically incline to figure it out, but it is very simple. Note: You will need to be on a BES 3.6 or higher.

The Steps:

1. When you receive an email with an exclamation mark that means that there is an attachment.
2. Open the email and you will see [x Attachment], x = the number of attachments to the email.
3. Highlight the [x Attachment] –> Wheel-Click and “Open Attachment”.
4. Scroll down to “Full Content”, hit Enter and now the attachment will download and you can view it.

Here’s my suggestion to RIM, make the [1 attachment] a clickable link like a URL on the web to make it easier for all of us.

  • Lisa

    I have tried many times to open an attachment on my blackberry and when I highlight and then click the trackwheel I do
    not get the optione “open attachment”. Any idea why?

  • Lisa

    I have tried many times to open an attachment on my blackberry and when I highlight and then click the trackwheel I do
    not get the optione “open attachment”. Any idea why?

  • Lisa’s helper

    You must BlackBerry must be associated with an enterprice email server to be able to open attachments.

  • Lisa’s helper

    You must BlackBerry must be associated with an enterprice email server to be able to open attachments.

  • Jennifer

    You do not have to be associated with an enterprise server to open attachments. If you cannot open an attachment it it either the wrong format to open or it is too large. I am on the BIS and run into this problem occassionally.

  • Jennifer

    You do not have to be associated with an enterprise server to open attachments. If you cannot open an attachment it it either the wrong format to open or it is too large. I am on the BIS and run into this problem occassionally.

  • David Aitchison

    Hi There,

    Sorry to hijack, but i cannot open attachments on my blackberry.

    The attachment is only a small .txt file, but when i try to retrive the information, i just get “Document conversion failed”.

    I run BES Server 3.6, handheld software 4.0.

    i have configured the attachment server as per blackberry recommendations, but still no joy.

    Thanks in advance,

    David Aitchison

  • David Aitchison

    Hi There,

    Sorry to hijack, but i cannot open attachments on my blackberry.

    The attachment is only a small .txt file, but when i try to retrive the information, i just get “Document conversion failed”.

    I run BES Server 3.6, handheld software 4.0.

    i have configured the attachment server as per blackberry recommendations, but still no joy.

    Thanks in advance,

    David Aitchison

  • Rob

    Just use the application loader to add attachment service to the handheld…

  • Rob

    Just use the application loader to add attachment service to the handheld…

  • Rob

    Just use the application loader to add attachment service to the handheld…

  • Jake

    What third party software can I get that can attach files to outgoing emails?
    Thanks

  • Jake

    What third party software can I get that can attach files to outgoing emails?
    Thanks

  • http://www.janish.com/ joe

    I had the same problem … no option to open attachment. You have to load the attachment service, as prescribed here:
    http://www.blackberry.com/support/pdfs/attachment_service_user_guide_handheld.pdf

    Would be nice if that was mentioned somewhere in the packaging !

  • http://www.janish.com joe

    I had the same problem … no option to open attachment. You have to load the attachment service, as prescribed here:
    http://www.blackberry.com/support/pdfs/attachment_service_user_guide_handheld.pdf

    Would be nice if that was mentioned somewhere in the packaging !

  • Dennis

    Joe thank you for the link to the attachment PDF it was very helpfull.

  • Dennis

    Joe thank you for the link to the attachment PDF it was very helpfull.

  • http://www.tswb.org/ Fred

    I had a lot of problems getting mine to open attachments until I got hold of the right person at Cingular. She had me open Settings>Options>Advanced Options>Service Book. She had me delete everything in the Service Book except “Provisioning [PROVISIONING]” it won’t delete. Then turn off my Blackberry and remove the battery for about 30 seconds. When I booted it back up it re-registered my Blackberry and everything worked fine even attachments.

  • http://www.tswb.org Fred

    I had a lot of problems getting mine to open attachments until I got hold of the right person at Cingular. She had me open Settings>Options>Advanced Options>Service Book. She had me delete everything in the Service Book except “Provisioning [PROVISIONING]” it won’t delete. Then turn off my Blackberry and remove the battery for about 30 seconds. When I booted it back up it re-registered my Blackberry and everything worked fine even attachments.

  • SamApplications. what the hell

    Hey Fred,

    I followed youy instructions, and now I do not have any Browser in my

  • SamApplications. what the hell was that move you made me do??

    Hey Fred,

    I followed youy instructions, and now I do not have any Browser in my

  • Sam

    Hey Fred,

    I followed youy instructions, and now I do not have any Browser in my Applications. what the hell was that move you made me do??

  • Sam

    Hey Fred,

    I followed youy instructions, and now I do not have any Browser in my Applications. what the hell was that move you made me do??

  • Fred

    Sam, It should reinstall after a few minutes. If not contact your carrier and have them reset it. If you notice, I did it while in contact with Cingular. I don’t know if she did it or not but my browser installed shortly after the reboot..

  • Fred

    Sam, It should reinstall after a few minutes. If not contact your carrier and have them reset it. If you notice, I did it while in contact with Cingular. I don’t know if she did it or not but my browser installed shortly after the reboot..

  • Neil

    i can open everything else except jpgs, is this something i need to configure on the BES server so that it works on the handhelds? what is the size limitations on jpgs and other files?

  • Neil

    i can open everything else except jpgs, is this something i need to configure on the BES server so that it works on the handhelds? what is the size limitations on jpgs and other files?

  • Ismail

    I am not able see the email attachment in Blackberry. What will be the problem? If I have to do the settings, Kindly let me know.

  • Ismail

    I am not able see the email attachment in Blackberry. What will be the problem? If I have to do the settings, Kindly let me know.

  • Heather

    After uninstalling the service books you need to re register on the RIM network. Most devices this is done by going to Options>Adv Options>Host Routing Tables>click the trackwheel or menu key>Register Now. If it’s successful, you’ll have a message in your messages box.

  • Heather

    After uninstalling the service books you need to re register on the RIM network. Most devices this is done by going to Options>Adv Options>Host Routing Tables>click the trackwheel or menu key>Register Now. If it’s successful, you’ll have a message in your messages box.

  • Adam

    Fred, Sam, Neil, Ismail, Heather,

    After doing what you describe, Fred, I ran into the same problem of not being able to have a functioning Browser. The reason is because of all the deleted Service Books. If you log on to Blackberry wireless online, you can get it to resend your Service Books to your Blackberry. I have Verizon, and did it all without having to get someone on the phone and wait for them to walk me through troubleshooting steps.

    Thanks for the help.

  • Adam

    Fred, Sam, Neil, Ismail, Heather,

    After doing what you describe, Fred, I ran into the same problem of not being able to have a functioning Browser. The reason is because of all the deleted Service Books. If you log on to Blackberry wireless online, you can get it to resend your Service Books to your Blackberry. I have Verizon, and did it all without having to get someone on the phone and wait for them to walk me through troubleshooting steps.

    Thanks for the help.

  • Dot Kennedy

    I have scanned a picture on the peinter and would like it send to major01@telus.net the subject being Brooklyn