Have A Blackberry Question? Ask Us!

242 Comments

Have a Blackberry related question? We can help you, please use the following form to send us your questions. We will try to post a question and answer each day, it is our way of helping out our readers and contributing to the Blackberry community.

Please click on the “Ask Us” link on the side or email askus@blackberrycool.com

  • Hayderrao

    how can i use a proxy on my blackberry 8520

  • http://www.facebook.com/profile.php?id=1046484395 Harry Singh

    i have bb maps installed on my phone(curve 8520) when i check in application list but there is no icon of maps ………… can any one help please 

  • Bananaa_ramma1

    my blackberry all of a sudden says searching network or no service, ive always had service at my house what is going on?

  • Amberboo

     AMBER:::::i got the blackberry  curve 8520 it wont go on eney think and it just wonts too go on the resont calls HELPME; im soo confused? xxxxxxxx

  • Itrtcc

    Are you able to send data when network is turned off in your phone ,or will it send data after network is restored

  • Sophie_babes98

    i keep trying to download things from blackberry app world but every time i try it says my web plug in isnt working and when i try to go on blackberry app world on my phone it says that its not operational. how do i fix this. please help, thanks

  • Sophie_babes98

    i keep trying to download things from blackberry app world but every time i try it says my web plug in isnt working and when i try to go on blackberry app world on my phone it says that its not operational. how do i fix this. please help, thanks

  • Beth

    Can i get a refund for having no service when blackberry service crashed recently?

    Beth

  • Yass

    hello , how can i put a tune to the PING!!! msgs ??? different from the normal msg ..

  • Prasad

    could blackberry of middle east could be used in India with local SIM card

  • Faidueche

    hi i am currently living in Belgium, but i come from Colombia and when i use the bbm to chat with the people that is in europe it works, but when i write to people in Colombia they receive what i write, but i cant receive anything of what they write me, or see their status updates or anything, and i have a friend here and his bbm works perfect
    can you help me???

  • Ian

    Whenever i play a song using headphones, my blackberry 8330 would show a message saying that i was “about to exceed the safe volume levels” even if the volume wasn’t even at 50%. I clicked “do not show this message again” and now my volume turns completely off every time a new song plays or i pause a song. how can i fix it?

  • laura

    my 2 year old daughter has entered my pin code incorrectly 10 times and now it says enter blackberry 2 CONTINUE but i dont want to du tht as it will erase everythink off of my fone is there another way i can enter my correct pin to get it off ?

  • ann

    how do you deleat the messages from face book i go to delete but they are still there

  • Benhudson2011

    how  do you fix ablackberry bold 9780 when it shows a red x and a battery in the screen

  • Joshgraham1

    I have a blackberry torch, and every time I click on pictures either in my album or on someone blackberry pin display picture, the screens just goes black and doesn’t let me see it. why is this?

  • Sasha_walmsley

    ive just upgraded my blackberry 8520 to a 9300 and my bbm dont work i’ve sent requests and it says there pending waiting for authorisation does it need to be activated?

  • Sasha_walmsley

    laura it wont delete it its happened to me it will say 9/10 then it says “enter blackberry to continue” and type ir in  then write your correct password in!

  • Sasha_walmsley

    Help please! bbm aint working ive just uprgraded to a new bbm and i try to add people and it says pending even though it hasnt  sent to my friend and when i click on the blackberry app world icon it says i need to activate but how?

  • Marianne01

    Hi, I went on App World on my Blackberry Curve 8520 and I downloaded an application from this program. They asked me to restart my phone if I wanted the application to work, so that’s what I did. When I opened my cellphone, it asked me if I would accept that this application enters in my private informations but I could move any button, my screen was frozen. Then, I took off my battery so many times, I took it off about 10 hours and it is still frozen.. Can you help me?

  • Kansis

    When you’re texting someone, and someone else texts you.. their message comes up at the bottom. I dont want that to happen. Is there any way to stop it?

  • Lucy_pwincess

    I’ve had my phone for approximately 1year, and I went to look on my media and nothing was there, so I rebooted my phone. When it came back on it said ‘Media card storage can not be accessed due to fatal errors’ What can I do to restore all of my media back? I’ve looked to see if my memory card is damaged etc, but it’s fine? I’ve also tried repairing it, but it’s says failed, and same for when I do format,and installed memory card?  

  • Tha__carter

    i am looking into buying a blackberry playbook, however i do not have a blackberry phone. would i still be able to use the black berry messenger on the playbook.

  • Professional1964

    When I send an email from a computer with a ‘read receipt’ attached.  If the person opens the message on a Blackberry does he still have the option to tick the read receipt or not?

  • Juicy_thickerz1

    hi, how long does it take for a blackberry to get repaired? i send my blackberry in for repair and i just want to know how long it would take?

  • Titos_cer

    everytime i try to go in my appworld it says
    the data service is not operational ……

    WHAT DO I DO ? D:

  • Jennypeake7

    i updated my app world, and now whenever i open it, i get a message that
    “my blackberry identity needs to be updated, ” then when i try to
    update it, it says its failed, and app world closes.

  • Nathan Fernandes07

    I’ve a blackberry curve8520. I dropped it on the floor. The screen has a crack inside now. it appears like colored lines. I wanna know the price for a new screen.

  • manav599

    hello, I have a BB Bold 9780. I am having trouble downloading audio files and prompts for apps like micoach,m waze etc. these apps download auio files but give an error while saving them. i have enogh memory free on my device-116.7 MB

  • manav599

    hello, I have a BB Bold 9780. I am having trouble downloading audio files and prompts for apps like micoach,m waze etc. these apps download auio files but give an error while saving them. i have enogh memory free on my device-116.7 MB

  • steve McCalmon

    How does one turn on the speaker phone?

  • Rikki Alston

    I just got a blackberry curve9020 and I want to change my texting format. How do I do that?

  • Rikki Alston

    I just got a blackberry curve9020 and I want to change my texting format. How do I do that?

  • Tamilarasi

    Hi I am create a blackberry barcode scanner in blackberry version 7.0.0 its works fine.
    But that code is not works in blackberry 6.0.0 its not print any error . bar code display but not return the decode text in app. So  help me hoe to develop the barcode scanner in my application.

  • Taylorabbie1

    why does my blackberry say no service?

  • Bernard_bait6

    cab i put a os 5 on my blackberry 6310 curve os 4.5??? 

  • Bernard_bait6

    sorry my unit is 8310 curve os 4.5 can i install os 5 for my blackberry????

  • Bevyeshuariot

    were are the answer to those questions?

  • Bgarcia72

    I have a Blackberry Curve 8530 When I use my BBM then send there is a red X next to the message. Help Miss BBM contacting my Husband. Is there any way of fixing this? 

  • Dmassey

    how do i get my old contact list out of a blackberry phone,  whos phones screen no longer works

  • Pdsmith46

    Why can I not get my messages to clear from my Blackberry Bold 9900?

  • Fel

    I’m trying to set a new email, and when I go to set up and select email accounts I am sent to choose between internet mail account and enterprise account. When I select internet mail account it just goes back to the main set-up screen. How can I set up my email? It is on the bold 9700 with the updated software. 

  • nkn

    During a call if you look at the keys next to the M button, you will see a $ and a symbol of a speaker. If you hit that key during a call you will turn on speaker.

  • Jack_brady123

    how do you connect your phone to the blackberry messaging service with out phoning the operater ?

  • Ali_ffc

    whenever i try to configure my e-mail, it says, “activation request failed. a service connection is unavailable.”

  • Triz33

     For some unknown reason, when I dial out on my blackberry I can not hear anything until I hit any button on the phone, then I hear it ringing or the person on other line talking.  When I dial, my contacts phone rings but I can not hear anything until I hit button.  Please advise……

  • Wmatthews123

    I need to block certain unwanted solo cation phone numbers. Same is true for same type of tex messages.
    Thx Bill

  • sheila

    why are my texts also showing up in my email folder?

  • Alisondavis70

    Hi can u please tell me if the blackberry 9320 is the same size as any other blackberrys so that I could buy a pretty shell casing or housing for it? There seems to be ones for all other blackberrys except this one or is it too new and that is why.

  • Kamran

    I have a blackberry that refuses to ring or vibrated when a call or message is received.  I have tried pulling the battery for 30 seconds, and even doing a hard reset, but still does not help.  It rings and vibrates when I test it in my sound setting, just not when I receive actual calls or messages.  It does however notify me with sound and vibration when I receive a message on Hookt.  Could this app be the problem?