Onyx Improves Offerings for Mobile Customer Management


Onyx Software Corporation today announces the continued momentum of its mobile family of customer management products. Onyx introduces several key enhancements to its Onyx Employee Portal (OEP) Offline Edition and Onyx for BlackBerry, and announces the availability of Onyx for the Treo by palmOne, Inc. With these improvements, Onyx has made it easier for mobile professionals to manage their customer interactions, sales opportunities, service and support incidents and tasks on the mobile device of their choice.

Onyx Employee Portal (OEP) - Offline Edition delivers an intuitive, browser-based client for offline laptop access with data synchronization over an ultra-light mobile architecture. In this release, OEP Offline Edition adds flexible, customizable synchronization via the Onyx Enterprise Application Server and provides an easy-to-use subscription model that allows mobile professionals to select the specific information they want to have access to when disconnected from the corporate network.

“With Onyx we have the best tools we need to support competitive edge solutions for our customers because of Onyx’s powerful, flexible, scalable architecture,” said Andrea Piol CEO of Bizmatica, a European systems integrator that specializes in integrated multichannel solutions based in Milan. “With version 5.5 of OEP Offline, we are now able to deliver a solution that our customers have been requesting for some time.”

The new enhancements provide greater scalability and allows for complex business rules to be applied during synchronization. SFA functionality is always available offline, including one-click access to customer data, and features for sales opportunity management, task management, contact management and forecasting and quoting.

“OEP Offline makes it easy for mobile salespeople to access, update and synchronize the data they deem most important for their success,” said Ynette Gibbs, Sr. Director Product Management, Onyx Software. “With our Mobile portfolio of products, our customers have the ability to easily transition from online to offline, from laptop to PDA, and from disconnected to wireless - it’s their choice.”

Enhancements to Onyx for Blackberry and Expanded Handheld Optimization

In addition, Onyx announces several new features for its BlackBerry offering. Along with numerous other usability enhancements, the latest version of Onyx for BlackBerry allows users to:

- Create, edit and view forecasts and quotes

- Apply reminders for sales opportunities, service requests and associated tasks

- Access the top 10 most recently viewed customers

- View complex relationships to ensure a complete view of any given customer

- View each customer’s complete product and service portfolio

- Utilize graphical reporting to report on Sales Funnel and Weighted Forecast

Onyx also announces that it has optimized Onyx for the Treo from palmOne, Inc., giving mobile professionals fast wireless access to client data and high priority tasks maintained for them in their corporate Onyx Customer Management application.

Onyx Mobile products feature thin, browser-based clients that can be automatically deployed and updated from a standard URL. Onyx has packaged the mobile products into a single offering that customers can purchase as a bundle, allowing them to utilize any of the mobile products for a single fee.

About Onyx Software

Onyx Software Corporation (Nasdaq:ONXS), a worldwide leader in delivering successful customer management solutions, offers fast, cost-effective, easy to use products that share critical information among employees, customers and partners. The Onyx approach delivers real-world success by aligning technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to streamline customer-facing processes to drive superior customer experiences. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Alticor, Delta Dental, HealthNow, Hong Kong Jockey Club, Knowsley Metropolitan Borough, U.K., Mellon Financial Corporation, NTT Communications, and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.

Forward-Looking Statement

This press release contains forward-looking statements, including statements about the potential benefits of the products described in this press release. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words “believe,” “expect,” “intend,” “anticipate,” variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx’s actual results include, but are not limited to our customer’s actual use of the aforementioned products and the “Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price” described in our annual report on Form 10-K for the period ended December 31, 2004. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

Other product or service names mentioned herein are the trademarks of their respective owners.