Aeroprise Mobile Gatewayâ„¢ for BlackBerry provides mobile users with wireless access to leading IT service management applications, such as Remedy and HEAT and in the field, where the real work happens.
* Improve customer satisfaction through two-way interaction with trouble tickets
* Lower average â€œcost per ticketâ€ by enabling service professionals to resolve more issues
* Increase service level agreement hit rates and decrease average â€œtime to resolutionâ€ through proactive actionable alerts on BlackBerry devices
No programming is required, wireless applications can be up and running in an hour. Also, Aeroprise Mobile Gateway uses VPN-level wireless security that leverages the Mobile Data Service feature of BlackBerry Enterprise Server to provide enhanced security features.
To find out more about the Aeroprise Mobile Gateway, visit: http://www.aeroprise.com