Aeroprise Mobile Gateway Overview for BlackBerry

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Aeroprise Aeroprise Mobile Gatewayâ„¢ for BlackBerry provides mobile users with wireless access to leading IT service management applications, such as Remedy and HEAT and in the field, where the real work happens.

* Improve customer satisfaction through two-way interaction with trouble tickets
* Lower average “cost per ticket” by enabling service professionals to resolve more issues
* Increase service level agreement hit rates and decrease average “time to resolution” through proactive actionable alerts on BlackBerry devices

No programming is required, wireless applications can be up and running in an hour. Also, Aeroprise Mobile Gateway uses VPN-level wireless security that leverages the Mobile Data Service feature of BlackBerry Enterprise Server to provide enhanced security features.

To find out more about the Aeroprise Mobile Gateway, visit: http://www.aeroprise.com