How to Change a BlackBerry Wireless Handheld Password from the BES

A BlackBerry Enterprise Server administrator can change a BlackBerry Wireless Handheld password by sending an IT Policy to the handheld. When the user accepts the IT Policy, the new password becomes effective.

To change a handheld password using the BlackBerry Enterprise Server, perform the following steps:

1. Open the BlackBerry Enterprise Server Management console.
2. Right-click the user account that requires a password change.
3. Click IT Admin > Set Password and Lock.
4. In the Set Handheld Password and Lock window, type the new password into the New Password and New Password Again fields.
5. Click OK.

Note: It takes approximately 30 minutes for the new IT Policy to be sent to the handheld.

6. When the handheld receives the IT Policy, the following message is displayed:

New IT Policy Changed Over The Air. Would you like to accept?

7. Click OK. The user can now use the new password on the handheld.

1 Response to “How to Change a BlackBerry Wireless Handheld Password from the BES”

  1. 1 Sam Caputo

    Hello, I noticed your mention of recommending Mobitex for emergency communications…
    We would like to update the blackberrycool folks on the performance of the Velocita Wireless netork this past week. Can we get permission to link to our Hurricane Katrina page? Please visit http://www.
    regards, Sam Caputo

Leave a Reply