Can’t Send SMS Messages?

95 Comments

You are able to receive but unable to send short message service (SMS) messages. When you attempt to send an SMS message from your BlackBerry® handheld, an X is displayed beside the message, indicating it has not been sent. When you open the unsent SMS message, Packet Error is displayed. The cause is that your handheld is trying to send out an SMS in a wrong format.

To resolve:

1. From the Home screen on the handheld, go to Options –> SMS.
2. Scroll down to Network To Send Over and click the trackwheel. Select Change Option –> GPRS.
3. Scroll up to Data Coding and click the trackwheel. If the default setting was 7 bit, change it to 8 bit. If the default setting was 8 bit, change it to 7 bit.
4. Click the trackwheel and select Save. If the problem persists, contact your wireless service provider.

  • brian

    Hi. Don’t seem to be able to resolve an SMS problem. Recently i have been given a pearl 8100 by my brother. At the moment i am using it simply as a cell (without push mail)untill i find a suitable conttract for the full service.
    At the moment i am able to receive sms’s but cannot reply or send. When pressing the menu button i get given option of sending/composing email but not the sms. Everything i have tried ends up in beiign given the opportunity to send an email but not sms.
    HELP???
    b

  • brian

    Hi. Don’t seem to be able to resolve an SMS problem. Recently i have been given a pearl 8100 by my brother. At the moment i am using it simply as a cell (without push mail)untill i find a suitable conttract for the full service.
    At the moment i am able to receive sms’s but cannot reply or send. When pressing the menu button i get given option of sending/composing email but not the sms. Everything i have tried ends up in beiign given the opportunity to send an email but not sms.
    HELP???
    b

  • Steve

    I have the same problem as Brian with a used 7290 Blackberry. I can receive text messages but do not have an option to reply or send one. I have went thru the help desk at att and they were not able to resolve the problem.

  • Steve

    I have the same problem as Brian with a used 7290 Blackberry. I can receive text messages but do not have an option to reply or send one. I have went thru the help desk at att and they were not able to resolve the problem.

  • Steve

    I think i have found a solution to the problem on my phone, I have the wrong device manger program downloaded to my puter. I am going to delete the program and download the correct one.
    Hopefully that will fix the problem.

  • Steve

    I think i have found a solution to the problem on my phone, I have the wrong device manger program downloaded to my puter. I am going to delete the program and download the correct one.
    Hopefully that will fix the problem.

  • Dexter

    hy.. i have a bigger problem than the boys above.. i have all options for sending SMS but it still doesnt work.. thats the same with my calls.. i can recive calls and SMS but cant send a SMS or establish a call. when i tried to call someone than i hear 3-4 times a little beep and there stays :number unobtainable… if someone can help me, please contakt me at:
    dex_@net.hr with the subject: BlackBerry Problem!

  • Dexter

    hy.. i have a bigger problem than the boys above.. i have all options for sending SMS but it still doesnt work.. thats the same with my calls.. i can recive calls and SMS but cant send a SMS or establish a call. when i tried to call someone than i hear 3-4 times a little beep and there stays :number unobtainable… if someone can help me, please contakt me at:
    dex_@net.hr with the subject: BlackBerry Problem!

  • Pim

    Steve,
    I have the same issue on the same blackberry model. Can you let me know which device manager you installed?
    Thanks
    Pim

  • Pim

    Steve,
    I have the same issue on the same blackberry model. Can you let me know which device manager you installed?
    Thanks
    Pim

  • Steve

    Sorry to say Pim I haven’t figured out how to remove all the software to my phone. My tech friend in another state has suggested I have corporate software on the phone. It will not let me delete the base software in the memory so I can load the correct software to the device. I have used the delete tool in the security options but that only deletes the user info, the corporate software is still running in the background. I am open to suggestions on how to completely wipe the phones software. other than soaking it in water.

  • Steve

    Sorry to say Pim I haven’t figured out how to remove all the software to my phone. My tech friend in another state has suggested I have corporate software on the phone. It will not let me delete the base software in the memory so I can load the correct software to the device. I have used the delete tool in the security options but that only deletes the user info, the corporate software is still running in the background. I am open to suggestions on how to completely wipe the phones software. other than soaking it in water.

  • Steve

    Sorry to say Pim I haven’t figured out how to remove all the software to my phone. My tech friend in another state has suggested I have corporate software on the phone. It will not let me delete the base software in the memory so I can load the correct software to the device. I have used the delete tool in the security options but that only deletes the user info, the corporate software is still running in the background. I am open to suggestions on how to completely wipe the phones software. other than soaking it in water.

  • Taj

    Here’s my problem, and I would appreciate any help available:
    I sent a number of sms texts out on Thursday to tell people Happy Thanksgiving. Some of them didn’t go through (either the numbers were bad or their phones don’t have txting capability). Now, though, when I try to send a txt the little clock icon stays next to each one like it’s waiting to send, but it never sends. No “X”, just the clock. any help?

  • Taj

    Here’s my problem, and I would appreciate any help available:
    I sent a number of sms texts out on Thursday to tell people Happy Thanksgiving. Some of them didn’t go through (either the numbers were bad or their phones don’t have txting capability). Now, though, when I try to send a txt the little clock icon stays next to each one like it’s waiting to send, but it never sends. No “X”, just the clock. any help?

  • terrance

    hey i have an blackberry pearl 8110(at&t)
    and i can send sms but not receive any
    HELP PLEASE!!!

  • terrance

    hey i have an blackberry pearl 8110(at&t)
    and i can send sms but not receive any
    HELP PLEASE!!!

  • Lauren

    Hi, im having the same problem, when i go into my options—-> SMS.. It only gives me 4 options..
    Disable auto text- No
    Priority- Normal
    Callback Number – ### ### ####
    Number of previous numbers – 7

    Help :)
    It just started doing this recently for some reason:S

    Thanks a bunch

  • Lauren

    Hi, im having the same problem, when i go into my options—-> SMS.. It only gives me 4 options..
    Disable auto text- No
    Priority- Normal
    Callback Number – ### ### ####
    Number of previous numbers – 7

    Help :)
    It just started doing this recently for some reason:S

    Thanks a bunch

  • Martha

    did you ever figure it out? My boyfriend can’t send texts out on his used 7290.

  • Martha

    did you ever figure it out? My boyfriend can’t send texts out on his used 7290.

  • Taj

    They had me remove the battery for about 30 seconds and then replace it. It fixed mine!

  • Taj

    They had me remove the battery for about 30 seconds and then replace it. It fixed mine!

  • http://clifornia-primier-repairs.info/ca/ dienulpisee

    My friend just tell me and I can’t believe it, Mike’s daughter are dead so tragedy and so sad. I am a big fan of him, he is a great guy, best boxer – crazy little bet but every body know him and like him.

  • http://clifornia-primier-repairs.info/ca/ dienulpisee

    My friend just tell me and I can’t believe it, Mike’s daughter are dead so tragedy and so sad. I am a big fan of him, he is a great guy, best boxer – crazy little bet but every body know him and like him.

  • http://repair-appliances.info/appliance/ cholveheply

    I lost my job right on my birthday with a greeting card. I heard about people loosingt they jobs – but I didn’t think it’s going to happened with me. I start looking for a new job. I got some money for now and I pretty good worker so I don’t think that going to be a big problem. I got couple offers so I think Life come back in shape.

  • http://repair-appliances.info/appliance/ cholveheply

    I lost my job right on my birthday with a greeting card. I heard about people loosingt they jobs – but I didn’t think it’s going to happened with me. I start looking for a new job. I got some money for now and I pretty good worker so I don’t think that going to be a big problem. I got couple offers so I think Life come back in shape.

  • http://repair-appliances.info/appliance/ cholveheply

    I lost my job right on my birthday with a greeting card. I heard about people loosingt they jobs – but I didn’t think it’s going to happened with me. I start looking for a new job. I got some money for now and I pretty good worker so I don’t think that going to be a big problem. I got couple offers so I think Life come back in shape.

  • http://doctor-appliance.com/ Shettyket

    Music of Michael Jackson is going to live for ever no matter what, I think It’s became a legendof ‘pop’, He was so stressfullast time and has lots of problems, poor guy – that was probably end for him – so sad all we can do is keep memory of him in our hearts.

  • http://doctor-appliance.com Shettyket

    Music of Michael Jackson is going to live for ever no matter what, I think It’s became a legendof ‘pop’, He was so stressfullast time and has lots of problems, poor guy – that was probably end for him – so sad all we can do is keep memory of him in our hearts.

  • Marcella

    I have a blackberry curve and I can’t send or receive sms messages. I do not receive an error message…and no messages are sent or delivered. Anyone have a solution? Thanx.

  • Marcella

    I have a blackberry curve and I can’t send or receive sms messages. I do not receive an error message…and no messages are sent or delivered. Anyone have a solution? Thanx.

  • Marcella

    I have a blackberry curve and I can’t send or receive sms messages. I do not receive an error message…and no messages are sent or delivered. Anyone have a solution? Thanx.

  • jide

    cant send sms on my black berry 7290,there seems to be no option to send sms.on my phone need ur help

  • jide

    cant send sms on my black berry 7290,there seems to be no option to send sms.on my phone need ur help

  • Auric

    Hi

    When trying to send a sms I get the error message requested facility not subscribed (Blackberry Pearl 8120)

    However when putting my sim card into another phone – I can send messages without a problem…

    Any ideas??

  • Auric

    Hi

    When trying to send a sms I get the error message requested facility not subscribed (Blackberry Pearl 8120)

    However when putting my sim card into another phone – I can send messages without a problem…

    Any ideas??

  • oliver

    i have a problem with my blackberry bold 9000…i can’t send a sms…but i can recieve a sms…i dont know how to fix it…can u help me?or anyone have a solution for this?

  • oliver

    i have a problem with my blackberry bold 9000…i can’t send a sms…but i can recieve a sms…i dont know how to fix it…can u help me?or anyone have a solution for this?

  • JDOC1980

    there is no GPRS option in my 8220 NETRWORK TO SEND OVER option.. there is only Cicuit SwitchedCicuit Switched preferredPacket SwitchedPakect Switched preferredTHANKS… !!!

  • JDOC1980

    there is no GPRS option in my 8220 NETRWORK TO SEND OVER option.. there is only
    Cicuit Switched
    Cicuit Switched preferred
    Packet Switched
    Pakect Switched preferred

    THANKS… !!!

  • mdkamel

    I recently bought a bb storm 2. The problems I encountered are, (1) at times failing to send out sms, and (2) replying sms despite strong network signal. However, only sms with “tick and small D” signs went through. Those with only “tick” signs didn't go through. I've trying every means, even seeking help from the local network service provider, but to no avail. Please help.

  • mdkamel

    I recently bought a bb storm 2. The problems I encountered are, (1) at times failing to send out sms, and (2) replying sms despite strong network signal. However, only sms with “tick and small D” signs went through. Those with only “tick” signs didn't go through. I've trying every means, even seeking help from the local network service provider, but to no avail. Please help.

  • K-Ci

    I have a blackberry pearl 8220 as well and found that my sms kept screwing up on me even though i called my service provider. After reading the msg posted by blackberry cool i found the solution to the problem.
    Solution
    1. From the Home screen on the handheld, go to Options –> SMS.
    2. Scroll down to Network To Send Over and click the trackwheel. Select Change Option –> Circuit Switched.
    3. Scroll up to Data Coding and click the trackwheel. Change setting to USC2
    4. Click the trackwheel and select Save. If the problem persists, contact your wireless service provider.
    After doing those steps I was able to send sms's again. hope that helps you

  • frank

    I have a Blackberry 8700c unlocked from at&t to t mobile but sms does not send nor receive! Any advice

  • laistefani

    My Curve 8530 can receive and send texts except for ONE of my contacts. His contact number and callback number not even the same. The area codes are different…

    Can anyone help me??

  • Saminice2002

    I have a soultion for everyone. You know what? go to option and SMS look what your service provider number is. Here it must be different from your celphone number. Now if it is same as your phone nymber, that is your problem. Your service provider number must be different from your cellphone number. Call your celphone provider and ask them what your service number is. The add this nuber to your service number. Problem solved!!

  • Amjed Msc

    hai friends

    iam not able to send sms from my blackberry storm but recieving.intially messages were going.and also when i call from contacts it does not reach says number unobtainable ,but when type the number and call it is reaching.iam not able to solve the problem. i really got headache.pls anybody help me.thanku

  • Angyleyes

    when sending a new email on my blackberry storm 2 once done and i try to send i dont see the send option what sould be the problem and how do i resolve this

  • Sharpen_ur_senses

    thnx it helped me XD