Ask Us! No Emails While Connected To Desktop Manager

13 Comments

Jim asked us,

I just realized that when I connect my Blackberry to my computer that I stop receiving emails. I would like to fix this but have no idea how

There is an option to stop receiving messages while your Blackberry is connected to the computer, which is called cradling. To fix this do the following:

1. Go to BlackBerry Desktop Manager –> Redirector Settings –> General tab –> deselect the option for Don’t forward when handheld is in the cradle or Disable email redirection while your handheld is connected and click Apply.
2. Select the Don’t forward when handheld is in the cradle or Disable email redirection while your handheld is connected again –> click Apply –> OK.

Have a Blackberry question, ask us! Please email your questions to askus@blackberrycool.com

  • IDEN pirate

    What makes no sense is WHY ol’ Jimbo would want to still receive those e-mails on his blackberry when it’s connected to his desktop which he is more than likely SITTING AT!!! Chalk one up to the Seizure Helmet League. Oops, you dropped a chromosone there, buddy!

  • IDEN pirate

    What makes no sense is WHY ol’ Jimbo would want to still receive those e-mails on his blackberry when it’s connected to his desktop which he is more than likely SITTING AT!!! Chalk one up to the Seizure Helmet League. Oops, you dropped a chromosone there, buddy!

  • http://eSchulte.com/ Mark

    Say Jim hasn’t had a chance to reply to an email that just came into is computers inbox. If he has it set up not to receive emails while he’s Cradled then he won’t be able to reply to that email while he’s on the road or at home.

    I have alot of users that want to be able to see all their emails on their BB all the time.

  • http://eSchulte.com Mark

    Say Jim hasn’t had a chance to reply to an email that just came into is computers inbox. If he has it set up not to receive emails while he’s Cradled then he won’t be able to reply to that email while he’s on the road or at home.

    I have alot of users that want to be able to see all their emails on their BB all the time.

  • http://www.FlagshipHealthcare.com/ David

    It’s imperative for my Sales users to have ALL e-mail delivered to the handheld, in the cradle or not. The e-mails contain contact and address information that they need when not in the office. Turn off the in-cradle delivery, and they’ve got no way to access the information while in the field.

    Thinkin’ maybe “IDEN pirate” is the one missing somethin’ upstairs…

  • http://www.FlagshipHealthcare.com David

    It’s imperative for my Sales users to have ALL e-mail delivered to the handheld, in the cradle or not. The e-mails contain contact and address information that they need when not in the office. Turn off the in-cradle delivery, and they’ve got no way to access the information while in the field.

    Thinkin’ maybe “IDEN pirate” is the one missing somethin’ upstairs…

  • dave brooks

    let me ask something here…why wont the blackberry sync with your Outlook 2003 (using Exchange) mailbox? if I file a message from my outlook inbox to another folder then i dont want that message still in the messgae list on my blackberry. that is called synchronizing. the blackberry from what I have seen (I have the 7100G0 just pushes, not syncs. any thoughts?

  • dave brooks

    let me ask something here…why wont the blackberry sync with your Outlook 2003 (using Exchange) mailbox? if I file a message from my outlook inbox to another folder then i dont want that message still in the messgae list on my blackberry. that is called synchronizing. the blackberry from what I have seen (I have the 7100G0 just pushes, not syncs. any thoughts?

  • dave brooks

    let me ask something here…why wont the blackberry sync with your Outlook 2003 (using Exchange) mailbox? if I file a message from my outlook inbox to another folder then i dont want that message still in the messgae list on my blackberry. that is called synchronizing. the blackberry from what I have seen (I have the 7100G0 just pushes, not syncs. any thoughts?

  • Lunchboxfett

    Dave Brooks

    You have to tell the BlackBerry Desktop Manager to sync with your personal folders. Although it does not do this wirelessly it will only do when you cable sync the device. You also will have an option in your Email Properties to “Hide filed messages” so you will not continue to see them.

  • Lunchboxfett

    Dave Brooks

    You have to tell the BlackBerry Desktop Manager to sync with your personal folders. Although it does not do this wirelessly it will only do when you cable sync the device. You also will have an option in your Email Properties to “Hide filed messages” so you will not continue to see them.

  • http://www.jasminezone.com/ Krie

    This is right here, in the present, not the future.

  • http://www.jasminezone.com Krie

    This is right here, in the present, not the future.