Enable Sub Folder Email Redirection

11 Comments

With BlackBerry Enterprise Server 4.0, both the Inbox and Sent Items folders are set up by default to forward email to the handheld. With BlackBerry Enterprise Server 3.6, only the Inbox is set up by default to forward email to the handheld.

To set up sub-folders of the Inbox to receive redirected email, follow the steps below. Folder redirection can be defined from Desktop Manager or the handheld.


Note: The settings only apply to new messages received after the Folder redirection changes have been saved.

Set up from Desktop Manager

1. Open Desktop Manager. Double-click Redirector Settings.
2. Select the Advanced tab. In the Folder redirection section, select the Selected folders option. Click the Choose Folders button
3. In the Choose Folders window, expand the Inbox.
4. Select the Inbox and any additional folders you want to enable redirection on. Click OK > OK.

Set up from the handheld

To set folder redirection on the handheld, the BlackBerry Handheld Software must be version 4.0 or higher.

1. From the Home screen on the handheld, go to Messages.
2. Click the trackwheel and select Options > Email Settings.
3. Click the trackwheel and select Folder Redirection.
4. In the Folder Redirection menu, expand the Mailbox by highlighting it, clicking trackwheel and selecting Expand.
5. Under the Mailbox, expand the Inbox by highlighting it, clicking the trackwheel and selecting Expand.
6. Highlight the folder you want to enable redirection on. Click the trackwheel and select Change Option.

Note: If you are unable to select Expand for any of the folders, or if the Change Option menu option is unavailable, try turning Wireless Reconcile on the handheld off and then on again. You can find Wireless Reconcile in Messages > Options > Email Reconciliation.
7. Click the trackwheel and select Save to save your changes.

  • stacey

    I dont have a redirector settings, or any email settings at all on my desktop manager. I am not on an enterprise server. I would like to file emails in seperate folders but dont understand how to manage the emails like that. The only folders available are the default folders such as “browser msgs”, “missed calls”, “phone logs” etc. I actually need to understand the enterprise server vs. internet server concept also. Can you educate me on this concept? thanks.

  • stacey

    I dont have a redirector settings, or any email settings at all on my desktop manager. I am not on an enterprise server. I would like to file emails in seperate folders but dont understand how to manage the emails like that. The only folders available are the default folders such as “browser msgs”, “missed calls”, “phone logs” etc. I actually need to understand the enterprise server vs. internet server concept also. Can you educate me on this concept? thanks.

  • Shell

    I just followed these directions and finally enabled my redirection after it stopped for no apparent reason. Thanks for the tip!

  • Shell

    I just followed these directions and finally enabled my redirection after it stopped for no apparent reason. Thanks for the tip!

  • Arun Ramakrishnan

    Hello, I am running BES 4.0+ on BB Bold. I enabled redirection of all folders in my BB. After some time, I created a new folder in my outlook 2007 and a corresponding Outlook rule. I reconciled my BB and the new folder shows up in the list of folders in BB. I also ensured that the folder is enabled for redirection. But, I do not get the new mails in neither my BB inbox or BB folder. I do get it in my Outlook new folder…so the Outlook rule worked.

    Is there anything else in addition to do after creating a new folder for redirection?

    Thanks
    Arun

  • Arun Ramakrishnan

    Hello, I am running BES 4.0+ on BB Bold. I enabled redirection of all folders in my BB. After some time, I created a new folder in my outlook 2007 and a corresponding Outlook rule. I reconciled my BB and the new folder shows up in the list of folders in BB. I also ensured that the folder is enabled for redirection. But, I do not get the new mails in neither my BB inbox or BB folder. I do get it in my Outlook new folder…so the Outlook rule worked.

    Is there anything else in addition to do after creating a new folder for redirection?

    Thanks
    Arun

  • Patrick

    Still a relevant post in 2010. Helped me figure out the solution before my IT service could.

  • Sapphire_Shelley

    Did you ever figure this out?

  • Caryhigginbotham

    Slightly modified to work for my BB Bold 9930;

    1. From the Home screen on the handheld, go to Messages.2. Click the Menu Key (Blackberry Symbol) and select Options
    3. Select Email Preferences
    3. Click the Menu Key again and select Folder Redirection.4. In the Folder Redirection menu, expand the Mailbox by highlighting it, clicking trackpad and selecting Expand.

  • robvip

    Awesome, you are the only one I have seen post this. Thank you so much.

  • Red

    This post was VERY helpful, thanks. I now receive message to my blackberry that were previously going to a subfolder on my desktop. Now I am having the issue of receiveing the email in the inbox on the blackberry as well as within the subfolder of the blackberry. If I delte the email in the inbox, it is deleted fromt he subfolder as well. What setting do I need to change to have the email only show up in the subfolder?