Baylor Healthcare Blackberry Case Study

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Striking a balance between patient needs and efficiency often falls to the frontline – doctors, nurses and IT support. Baylor Healthcare System felt they could increase their operational efficiency and reduce costs by helping their staff better manage their
email and calendars while they worked. At the same time, Baylor’s IT team needed a way to reliably manage critical hospital systems, such as servers and applications, from remote locations.

Baylor’s first foray into BlackBerry® started in 1999, with the roll out of 50 handhelds to executives and highly mobile professionals. Today, they have more than 600 BlackBerry Wireless Handhelds™ deployed on the BlackBerry Enterprise Server™ with the Mobile Data Service (MDS) feature. In 2002, they added IC2™, an application produced by Ecutel for the BlackBerry handheld to enable remote systems management. The impact has been felt across the organization, but nowhere more noticeably than with the doctors and IT team.

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