Ask Us! Can Receive Email But Not Send on Blackberry

14 Comments

CMIME Service Book
Joe asked us,

For some reason beyond my comprehension, I stopped being able to send email through my Blackberry. However, I can still receive email just perfectly fine.

If you have installed the software for either BlackBerry Desktop Redirector or BlackBerry Enterprise Server, it is possible that a Desktop [CMIME] service book is now present on the handheld. When you compose a message, the handheld may attempt to send it via the Desktop [CMIME] service book, instead of the BlackBerry Internet Service service book.

The resolution is to delete your [CMIME] service book:

1. From the Home screen on the handheld, choose Options > Service Book.
2. Highlight the Desktop [CMIME] service book.
3. Click the trackwheel and select Delete.

Note: Obviously this is only valid if you’re using Blackberry Internet Service, if you’re on a BES then you should contact your BES administrator instead.

  • David

    If deleting the CMIME entry “fixes” the problem but it comes back when sync’d at the users computer how do you fix this? (this is a user that had desktop redirector for quite some time then changed over to using BES and should be using BES now)

  • David

    If deleting the CMIME entry “fixes” the problem but it comes back when sync’d at the users computer how do you fix this? (this is a user that had desktop redirector for quite some time then changed over to using BES and should be using BES now)

  • Craig Gleason

    I have the same problem but I am using the “redirector” is the fix the same?

  • Craig Gleason

    I have the same problem but I am using the “redirector” is the fix the same?

  • Billie McKeehan

    We are suddenly seeing this issue on our new units that are set to use BES, what has changed?

  • Billie McKeehan

    We are suddenly seeing this issue on our new units that are set to use BES, what has changed?

  • Keith

    We saw this issue on a few units, and it turned out all we needed to do was to make sure we entered in the email address of the user under Enterprise Activation on the unit.

  • Keith

    We saw this issue on a few units, and it turned out all we needed to do was to make sure we entered in the email address of the user under Enterprise Activation on the unit.

  • John S

    If the user is in the Administrators group or other protected groups in Active Directory, there is an issue with a hotfix to exchange the deletes the beadmin send as permissions. Check out microsoft KB 907434 for the fix.

  • John S

    If the user is in the Administrators group or other protected groups in Active Directory, there is an issue with a hotfix to exchange the deletes the beadmin send as permissions. Check out microsoft KB 907434 for the fix.

  • Jennifer

    I tried this but found that I had 2 diff service books. On the acct that still worked the service book is CICAL and on the one that just stop sending any mail it was the CMIME. What can I do to make it work again? When I tried sending mail from that one there would be a red X beside it instead of the check mark. Thanks.

  • Jennifer

    I tried this but found that I had 2 diff service books. On the acct that still worked the service book is CICAL and on the one that just stop sending any mail it was the CMIME. What can I do to make it work again? When I tried sending mail from that one there would be a red X beside it instead of the check mark. Thanks.

  • Lesbiansrus

    you are such a jerk.

  • Kristen

    This is incorrect, I deleted the Desktop [CMIME] component on the Blackberry Curve and with that, the option to send an email was no longer available. When I tried to compose an email I recived an error message that I was unable to use that feature.