Joe asked us,
For some reason beyond my comprehension, I stopped being able to send email through my Blackberry. However, I can still receive email just perfectly fine.
If you have installed the software for either BlackBerry Desktop Redirector or BlackBerry Enterprise Server, it is possible that a Desktop [CMIME] service book is now present on the handheld. When you compose a message, the handheld may attempt to send it via the Desktop [CMIME] service book, instead of the BlackBerry Internet Service service book.
The resolution is to delete your [CMIME] service book:
1. From the Home screen on the handheld, choose Options > Service Book.
2. Highlight the Desktop [CMIME] service book.
3. Click the trackwheel and select Delete.
Note: Obviously this is only valid if you’re using Blackberry Internet Service, if you’re on a BES then you should contact your BES administrator instead.
If deleting the CMIME entry “fixes” the problem but it comes back when sync’d at the users computer how do you fix this? (this is a user that had desktop redirector for quite some time then changed over to using BES and should be using BES now)
I have the same problem but I am using the “redirector” is the fix the same?
We are suddenly seeing this issue on our new units that are set to use BES, what has changed?
We saw this issue on a few units, and it turned out all we needed to do was to make sure we entered in the email address of the user under Enterprise Activation on the unit.
If the user is in the Administrators group or other protected groups in Active Directory, there is an issue with a hotfix to exchange the deletes the beadmin send as permissions. Check out microsoft KB 907434 for the fix.