T-Mobile USA has now has surpassed 20 million wireless customers, having doubled its customer base during the past 10 quarters. The company credits this achievement in part to the success it has had in delivering on its Get More promise to its customers. T-Mobile’s commitment to offer more minutes, features and service has resonated with consumers. T-Mobile USA reached the 10-million customer mark during the first quarter of 2003.
“I personally thank our 20 million customers for their continued loyalty to T-Mobile, and for recommending T-Mobile to family and friends,” said Robert Dotson, President and Chief Executive Officer, T-Mobile USA.
“Customer-centric service, value leadership, and services innovation is the foundation for our customer growth,” Dotson said. “T-Mobile will continue to grow by meeting the needs of its customers, rapidly expanding network coverage, and offering widely accessible and meaningful devices, features and services.”
Earlier this month, T-Mobile USA, Inc. announced that it had earned the highest rankings in all six regions surveyed in the J.D. Power and Associates 2005 Wireless Regional Customer Satisfaction Index Study for the second consecutive year.