Ask Us! Blackberry Desktop Manager Remains In ‘Working’

126 Comments

Julie asked us,

Everytime I connect my Blackberry to my computer, Desktop Manager gets stuck on ‘working’ and I am unable to access the program. I already reinstalled Desktop Manager but that didn’t fix it.

There is a problem with the handheld, preventing communication with the desktop, so reinstalling Desktop Manager will not work. You will need to try the following steps:

1. Disconnect the handheld.
2. Reset the handheld by removing the battery from the handheld and re-inserting it.
3. Close and restart Desktop Manager.
4. Connect the handheld and open Desktop Manager. Desktop Manager should function normally.

If this does not solve the problem, leave the handheld connected to the computer and Desktop Manager open. Then, remove the battery from the handheld while it is connected. Re-insert the battery. When the handheld is finished powering up, check if the Desktop Manager is still in Working mode.

  • Michael Kull

    I just purchased a Storm on Verizon network and tried installing the desktop manager 4.7. It quits unexpectedly when I connect the Storm to the USB. Any experience indicating that removing the battery will fix this issue? Thanks.

  • Michael Kull

    I just purchased a Storm on Verizon network and tried installing the desktop manager 4.7. It quits unexpectedly when I connect the Storm to the USB. Any experience indicating that removing the battery will fix this issue? Thanks.

  • Michael Kull

    I just purchased a Storm on Verizon network and tried installing the desktop manager 4.7. It quits unexpectedly when I connect the Storm to the USB. Any experience indicating that removing the battery will fix this issue? Thanks.

  • Michael Kull

    I just purchased a Storm on Verizon network and tried installing the desktop manager 4.7. It quits unexpectedly when I connect the Storm to the USB. Any experience indicating that removing the battery will fix this issue? Thanks.

  • Michael Kull

    Also . . . I am running Windows XP not Vista.

  • Michael Kull

    Also . . . I am running Windows XP not Vista.

  • Michael Kull

    Also . . . I am running Windows XP not Vista.

  • Michael Kull

    Also . . . I am running Windows XP not Vista.

  • Michael Kull

    Also . . . I am running Windows XP not Vista.

  • Gavin

    I have a question that when i link the desktop manager with my BB, the DM appears a crash:searching the avilable softwares.I have searched the solutions and took out SIM card and retryed and failed.The internet says this software’BBweather’leads to the problem.When i uninstalled the BBweather the icon is still on the desktop of my BB. How to deal with this crash? Help me pls.Many thanks.

  • Gavin

    I have a question that when i link the desktop manager with my BB, the DM appears a crash:searching the avilable softwares.I have searched the solutions and took out SIM card and retryed and failed.The internet says this software’BBweather’leads to the problem.When i uninstalled the BBweather the icon is still on the desktop of my BB. How to deal with this crash? Help me pls.Many thanks.

  • Dan

    I too was having many issues with a new OS. This worked great!

  • Dan

    I too was having many issues with a new OS. This worked great!

  • http://www.viigo.com/ Kenneth

    Didn’t work. Flashes from working to connected to working and stays stuck on working for as long as I can tell. Can’t tell what’s wrong.

  • http://www.viigo.com Kenneth

    Didn’t work. Flashes from working to connected to working and stays stuck on working for as long as I can tell. Can’t tell what’s wrong.

  • Paul E

    We have an HP notebook computer about a year old. After the Blackberry Desktop manager was loaded, it would have trouble connecting to the internet via ms explorer. We would have to reboot once or twice and eventually it would connect to the internet. Once connected it was fine, but getting the initial conncection was sometimes difficult. Any Ideas?

  • Paul E

    We have an HP notebook computer about a year old. After the Blackberry Desktop manager was loaded, it would have trouble connecting to the internet via ms explorer. We would have to reboot once or twice and eventually it would connect to the internet. Once connected it was fine, but getting the initial conncection was sometimes difficult. Any Ideas?

  • Mo

    You guys…. Are the epitome of Living Legends!!!!

    Thanks!!!

  • Mo

    You guys…. Are the epitome of Living Legends!!!!

    Thanks!!!

  • Lunarvader

    cool… it is work for win 7… GREAT THANKS!!!!

  • Macooper_07

    Thank you, this worked

  • Jasonoster

    That worked a treat for me with BB 9700. Thanks a heap.

  • Johndoe

    thank you worked after updating n had an error when loading desktop manager but pulling battery out then putting it back it worked perfect thank you

  • Rbester

    hi
    i have a blackberry curve 8520 but it comes from tanzania. the problem i have is that the destop manager does not pick up my blackberry.. do anyone have some advice for me ?

  • Mike Grottola

    I have a blackberry torch (9800) and my Windows 7 laptop does not recognize my blackberry (remains disconnected).  I have followed all of the advice I could find on the web like removing the battery for several minutes, trying different USB cables and uninstalling the Desktop manager (V 6.1.0.35) – bundle 34 published June 7, 2011.

    Any ideas to help?  Mike PS.  Thanks in advance!

  • Kenleong0925

    my BB 9700 was disable to conect to my Destop Manager,everytime i plug in the cable,it will automatically connect to autorun.Which i can open in my computer.