Ask Us! Blackberry Desktop Manager Remains In ‘Working’

126 Comments

Julie asked us,

Everytime I connect my Blackberry to my computer, Desktop Manager gets stuck on ‘working’ and I am unable to access the program. I already reinstalled Desktop Manager but that didn’t fix it.

There is a problem with the handheld, preventing communication with the desktop, so reinstalling Desktop Manager will not work. You will need to try the following steps:

1. Disconnect the handheld.
2. Reset the handheld by removing the battery from the handheld and re-inserting it.
3. Close and restart Desktop Manager.
4. Connect the handheld and open Desktop Manager. Desktop Manager should function normally.

If this does not solve the problem, leave the handheld connected to the computer and Desktop Manager open. Then, remove the battery from the handheld while it is connected. Re-insert the battery. When the handheld is finished powering up, check if the Desktop Manager is still in Working mode.

  • Ade

    Thanks – This did exactly what it said on the tin

  • Dannythree

    Not to be redundant, but you guys (and google)rock!

  • Dannythree

    Not to be redundant, but you guys (and google)rock!

  • Greg

    This solution worked for me — thanks for the post.

  • Greg

    This solution worked for me — thanks for the post.

  • Jim

    Microsoft Active sync does not sync with my calendar and Desktop Manager continues to show all my USB ports as “Disconnected.” Cannot get either software to work. Any suggestions?

  • Jim

    Microsoft Active sync does not sync with my calendar and Desktop Manager continues to show all my USB ports as “Disconnected.” Cannot get either software to work. Any suggestions?

  • Joe

    I had a similar problem with one more twist to it. Intellisync got as far as reading the handheld calendar and got stuck. After re-loading software and rebooting I read you advice and followed your solution. I removed and replaced the battery with the handheld connected and then the handheld prompted me to enter the password. That never happened before. Usually I just enter the password on the PC. I entered the password on the handheld and synch progressed from there. Thanks for the help.

  • Joe

    I had a similar problem with one more twist to it. Intellisync got as far as reading the handheld calendar and got stuck. After re-loading software and rebooting I read you advice and followed your solution. I removed and replaced the battery with the handheld connected and then the handheld prompted me to enter the password. That never happened before. Usually I just enter the password on the PC. I entered the password on the handheld and synch progressed from there. Thanks for the help.

  • Max

    After having spent a couple hours on the phone with Verizon and Blackberry tech support, and doing all the usual clean uninstall and reinstalls of Desktop Manager (three times!), your instructions solved the problem. Thank you so much for your post!

  • Max

    After having spent a couple hours on the phone with Verizon and Blackberry tech support, and doing all the usual clean uninstall and reinstalls of Desktop Manager (three times!), your instructions solved the problem. Thank you so much for your post!

  • San

    Thanks for this great tip!

  • San

    Thanks for this great tip!

  • Paul Sparks

    I spent about 1hr 30mins with my telcom carrier, who just read from a script, made me try all sorts of thing to no avail. Then out of desperation tried google, tried your suggestion and bingo! What a relief! Thank you.

  • Paul Sparks

    I spent about 1hr 30mins with my telcom carrier, who just read from a script, made me try all sorts of thing to no avail. Then out of desperation tried google, tried your suggestion and bingo! What a relief! Thank you.

  • http://www.bareconsulting.com/ paul

    I spent a whole day reinstalling the software to no avail, and even turned my handheld off but with no benefit. Great answer, easy to find on web via search. Thank you!

  • http://www.bareconsulting.com paul

    I spent a whole day reinstalling the software to no avail, and even turned my handheld off but with no benefit. Great answer, easy to find on web via search. Thank you!

  • Armando Alvarez

    So True!!!

  • Armando Alvarez

    So True!!!

  • Philippe van der Haert

    I have the exact same problem desktop manager stays in working
    and tried both of your solution but nothing changed
    Does anyone has anything that could help because I’m desperate

  • Philippe van der Haert

    I have the exact same problem desktop manager stays in working
    and tried both of your solution but nothing changed
    Does anyone has anything that could help because I’m desperate

  • Alec

    Worked great, people like you deserve a lot of applause for helping so many people countless hours.

  • Alec

    Worked great, people like you deserve a lot of applause for helping so many people countless hours.

  • Len

    Perfect. No one else had the answer!!

  • Len

    Perfect. No one else had the answer!!

  • Kathie

    Thanks a bunch for the solution! Worked like a charm.

  • Kathie

    Thanks a bunch for the solution! Worked like a charm.

  • Lillian

    Thank you! Ditto frustrations written previously. Your solution worked!

  • Lillian

    Thank you! Ditto frustrations written previously. Your solution worked!

  • Jason Kaminsky

    Thank goodness! This has been frustrating me forever- glad to see it still works like a charm 3 years later.

  • Jason Kaminsky

    Thank goodness! This has been frustrating me forever- glad to see it still works like a charm 3 years later.

  • Gavyn

    Thanks very much for this, I tried everything to no avail.
    Your instructions sorted the problem immediately!

    Diamonds

  • Gavyn

    Thanks very much for this, I tried everything to no avail.
    Your instructions sorted the problem immediately!

    Diamonds

  • Grant Lillevold

    When I connect my Blackberry 8100 to my computer using the USB cable and with the Desktop manager running, I lose control of my wireless mouse. As soon as I disconnect the cable, the mouse returns to normal.

    Windows XP

  • Grant Lillevold

    When I connect my Blackberry 8100 to my computer using the USB cable and with the Desktop manager running, I lose control of my wireless mouse. As soon as I disconnect the cable, the mouse returns to normal.

    Windows XP

  • Geek

    damn cool! it works like magic.. i put this in our Knowledge base Database!!

  • Geek

    damn cool! it works like magic.. i put this in our Knowledge base Database!!

  • Praveen

    Guys!! you saved me a heap! solution really worked..thks!

  • Praveen

    Guys!! you saved me a heap! solution really worked..thks!

  • Praveen

    Guys!! you saved me a heap! solution really worked..thks!

  • Andrew Ashworth

    Another compliment to you guys – worked a charm -

  • Andrew Ashworth

    Another compliment to you guys – worked a charm -

  • Daniel

    hey. ive got another problem, it stoped saying working but i cant open my media manager at all. how do i fix that??

  • Daniel

    hey. ive got another problem, it stoped saying working but i cant open my media manager at all. how do i fix that??

  • Rochelle

    Hi. I tried both of your suggestions but it still has resolved my problem, which is that the desktop manager begins the synch process but about 30 seconds into it “desktop manager software has stopped working.” Do I need to try the uninstall/reinstall–will that help if resetting the handheld (both attached and unattached to the USB) hasn’t worked? Thanks.

  • Rochelle

    Hi. I tried both of your suggestions but it still has resolved my problem, which is that the desktop manager begins the synch process but about 30 seconds into it “desktop manager software has stopped working.” Do I need to try the uninstall/reinstall–will that help if resetting the handheld (both attached and unattached to the USB) hasn’t worked? Thanks.

  • http://www.vikingpropertygroup.com/ Mitch Haroldson

    Wow, just pulling the dang battery out and reinstalling it worked perfectly. I didn’t even have to rename my RIM folder on my C drive like some other site proposed; made me a bit nervous. I have the Pearl 8100 (I think) and what started to happen when I tried to sync with the desktop, the DM didn’t allow me to click on the Sync button. So, I did what everyone else did which was uninstall and install but I have the v4.2 going back two years so I tried an updated version on the ATand T site plus the Blackberry site;nope, didn’t work. So, I sent 7 hours today fighting through all the BS on the web finally to find Nirvana, which is right here. Now I can put my daughter to bed tonight! I thought I was going to be up until 3am trying to figure this out. Thanks o plenty

  • http://www.vikingpropertygroup.com Mitch Haroldson

    Wow, just pulling the dang battery out and reinstalling it worked perfectly. I didn’t even have to rename my RIM folder on my C drive like some other site proposed; made me a bit nervous. I have the Pearl 8100 (I think) and what started to happen when I tried to sync with the desktop, the DM didn’t allow me to click on the Sync button. So, I did what everyone else did which was uninstall and install but I have the v4.2 going back two years so I tried an updated version on the ATand T site plus the Blackberry site;nope, didn’t work. So, I sent 7 hours today fighting through all the BS on the web finally to find Nirvana, which is right here. Now I can put my daughter to bed tonight! I thought I was going to be up until 3am trying to figure this out. Thanks o plenty

  • Clay

    I have installed the Desktop Manager and when my computer starts, my wireless internet connection is slow to load, I’m guessing because the BlackBerry tethered modem takes precedence…I uninstalled the DM and my internet connection pops right up…is there a way to use DM w/o slowing my internet connection from loading?

  • Clay

    I have installed the Desktop Manager and when my computer starts, my wireless internet connection is slow to load, I’m guessing because the BlackBerry tethered modem takes precedence…I uninstalled the DM and my internet connection pops right up…is there a way to use DM w/o slowing my internet connection from loading?