Julie asked us,
Everytime I connect my Blackberry to my computer, Desktop Manager gets stuck on ‘working’ and I am unable to access the program. I already reinstalled Desktop Manager but that didn’t fix it.
There is a problem with the handheld, preventing communication with the desktop, so reinstalling Desktop Manager will not work. You will need to try the following steps:
1. Disconnect the handheld.
2. Reset the handheld by removing the battery from the handheld and re-inserting it.
3. Close and restart Desktop Manager.
4. Connect the handheld and open Desktop Manager. Desktop Manager should function normally.
If this does not solve the problem, leave the handheld connected to the computer and Desktop Manager open. Then, remove the battery from the handheld while it is connected. Re-insert the battery. When the handheld is finished powering up, check if the Desktop Manager is still in Working mode.