Comments on: Ask Us! Blackberry Desktop Manager Remains In ‘Working’

By: Dan

Dan — Tue, 20 Oct 2009 16:20:54 +0000

I too was having many issues with a new OS. This worked great!

By: Gavin

Gavin — Sun, 03 May 2009 15:45:45 +0000

I have a question that when i link the desktop manager with my BB, the DM appears a crash:searching the avilable softwares.I have searched the solutions and took out SIM card and retryed and failed.The internet says this software’BBweather’leads to the problem.When i uninstalled the BBweather the icon is still on the desktop of my BB. How to deal with this crash? Help me pls.Many thanks.

By: Michael Kull

Michael Kull — Mon, 16 Mar 2009 16:32:03 +0000

Also . . . I am running Windows XP not Vista.

By: Michael Kull

Michael Kull — Mon, 16 Mar 2009 16:17:00 +0000

I just purchased a Storm on Verizon network and tried installing the desktop manager 4.7. It quits unexpectedly when I connect the Storm to the USB. Any experience indicating that removing the battery will fix this issue? Thanks.

By: Clay

Clay — Mon, 09 Feb 2009 19:13:44 +0000

I have installed the Desktop Manager and when my computer starts, my wireless internet connection is slow to load, I’m guessing because the BlackBerry tethered modem takes precedence…I uninstalled the DM and my internet connection pops right up…is there a way to use DM w/o slowing my internet connection from loading?

By: Mitch Haroldson

Mitch Haroldson — Fri, 16 Jan 2009 06:36:07 +0000

Wow, just pulling the dang battery out and reinstalling it worked perfectly. I didn’t even have to rename my RIM folder on my C drive like some other site proposed; made me a bit nervous. I have the Pearl 8100 (I think) and what started to happen when I tried to sync with the desktop, the DM didn’t allow me to click on the Sync button. So, I did what everyone else did which was uninstall and install but I have the v4.2 going back two years so I tried an updated version on the ATand T site plus the Blackberry site;nope, didn’t work. So, I sent 7 hours today fighting through all the BS on the web finally to find Nirvana, which is right here. Now I can put my daughter to bed tonight! I thought I was going to be up until 3am trying to figure this out. Thanks o plenty

By: Rochelle

Rochelle — Wed, 14 Jan 2009 00:35:26 +0000

Hi. I tried both of your suggestions but it still has resolved my problem, which is that the desktop manager begins the synch process but about 30 seconds into it “desktop manager software has stopped working.” Do I need to try the uninstall/reinstall–will that help if resetting the handheld (both attached and unattached to the USB) hasn’t worked? Thanks.

By: Daniel

Daniel — Thu, 06 Nov 2008 06:27:03 +0000

hey. ive got another problem, it stoped saying working but i cant open my media manager at all. how do i fix that??

By: Andrew Ashworth

Andrew Ashworth — Fri, 17 Oct 2008 13:02:30 +0000

Another compliment to you guys – worked a charm -

By: Praveen

Praveen — Wed, 20 Aug 2008 04:45:26 +0000

Guys!! you saved me a heap! solution really worked..thks!

By: Geek

Geek — Thu, 17 Jul 2008 16:32:18 +0000

damn cool! it works like magic.. i put this in our Knowledge base Database!!

By: Grant Lillevold

Grant Lillevold — Tue, 15 Jul 2008 19:03:57 +0000

When I connect my Blackberry 8100 to my computer using the USB cable and with the Desktop manager running, I lose control of my wireless mouse. As soon as I disconnect the cable, the mouse returns to normal.

Windows XP

By: Gavyn

Gavyn — Thu, 19 Jun 2008 16:00:10 +0000

Thanks very much for this, I tried everything to no avail.
Your instructions sorted the problem immediately!

Diamonds

By: Jason Kaminsky

Jason Kaminsky — Wed, 21 May 2008 16:26:08 +0000

Thank goodness! This has been frustrating me forever- glad to see it still works like a charm 3 years later.

By: Lillian

Lillian — Wed, 02 Apr 2008 19:01:47 +0000

Thank you! Ditto frustrations written previously. Your solution worked!

By: Kathie

Kathie — Thu, 20 Mar 2008 15:43:01 +0000

Thanks a bunch for the solution! Worked like a charm.

By: Len

Len — Wed, 12 Mar 2008 12:41:11 +0000

Perfect. No one else had the answer!!

By: Alec

Alec — Tue, 04 Mar 2008 06:00:16 +0000

Worked great, people like you deserve a lot of applause for helping so many people countless hours.

By: Philippe van der Haert

Philippe van der Haert — Wed, 23 Jan 2008 15:47:31 +0000

I have the exact same problem desktop manager stays in working
and tried both of your solution but nothing changed
Does anyone has anything that could help because I’m desperate

By: Armando Alvarez

Armando Alvarez — Wed, 19 Dec 2007 05:58:12 +0000

So True!!!

By: paul

paul — Wed, 28 Nov 2007 23:50:11 +0000

I spent a whole day reinstalling the software to no avail, and even turned my handheld off but with no benefit. Great answer, easy to find on web via search. Thank you!

By: Paul Sparks

Paul Sparks — Wed, 21 Nov 2007 17:22:40 +0000

I spent about 1hr 30mins with my telcom carrier, who just read from a script, made me try all sorts of thing to no avail. Then out of desperation tried google, tried your suggestion and bingo! What a relief! Thank you.

By: San

San — Wed, 24 Oct 2007 19:16:17 +0000

Thanks for this great tip!

By: Max

Max — Sat, 13 Oct 2007 23:00:26 +0000

After having spent a couple hours on the phone with Verizon and Blackberry tech support, and doing all the usual clean uninstall and reinstalls of Desktop Manager (three times!), your instructions solved the problem. Thank you so much for your post!

By: Joe

Joe — Mon, 01 Oct 2007 16:34:42 +0000

I had a similar problem with one more twist to it. Intellisync got as far as reading the handheld calendar and got stuck. After re-loading software and rebooting I read you advice and followed your solution. I removed and replaced the battery with the handheld connected and then the handheld prompted me to enter the password. That never happened before. Usually I just enter the password on the PC. I entered the password on the handheld and synch progressed from there. Thanks for the help.

By: Jim

Jim — Mon, 01 Oct 2007 09:54:40 +0000

Microsoft Active sync does not sync with my calendar and Desktop Manager continues to show all my USB ports as “Disconnected.” Cannot get either software to work. Any suggestions?

By: Greg

Greg — Fri, 28 Sep 2007 13:41:24 +0000

This solution worked for me — thanks for the post.

By: Dannythree

Dannythree — Sat, 08 Sep 2007 16:14:13 +0000

Not to be redundant, but you guys (and google)rock!

By: Ade

Ade — Thu, 23 Aug 2007 13:34:02 +0000

Thanks – This did exactly what it said on the tin

By: Erin

Erin — Wed, 22 Aug 2007 15:03:59 +0000

Thank you for the tip.