Syncing Outlook with your Blackberry

174 Comments

Intellisync
This tip is mainly for non-BES users that use Intellisync to sync Outlook with their Blackberry. With Intellisync you have the ability to synchronize your Address Book, Calendar, Memopad, and Tasks. To make sure they are synchronized do the following:

1. Double-click Intellisync. Click Configure PIM.
2. Tick off which aspects you want to Sync.
3. Configure sync by hitting Choose.
4. Select BlackBerry Wireless Sync as the wireless calendar translator.
5. In the Intellisync window, click Synchronize Now.

  • Jason

    When you open the desktop manager, you need to start the Synch module, then open the configuration tab, then you open the Configure synch settings for your desktop organizer program from there you add the outlook (Configure Synch button). Then you can add what parts you want to synch with such as tasks, memo, address. Email is configured through the BB device, email setup and it is updated wirelessly although I may just be stating the obvious.

  • Helena

    I just purchased a used Blackberry 8700g and it didn’t come with cd or instructions. How do I synch it with my outlook so I have access to my e-mails, contacts, calendar?

  • Helena

    I just purchased a used Blackberry 8700g and it didn’t come with cd or instructions. How do I synch it with my outlook so I have access to my e-mails, contacts, calendar?

  • Cheryl

    I have Blackberry Pearl 8130 with Verizon. I’m running Windows Vista home premium. I’m having problems getting the blackberry to sync with outlook. It doesn’t show as a option for synchronization. I called Blackberry they said it was a Vista problem. Can anyone help?

  • http://blackberrycool Cheryl

    I have Blackberry Pearl 8130 with Verizon. I’m running Windows Vista home premium. I’m having problems getting the blackberry to sync with outlook. It doesn’t show as a option for synchronization. I called Blackberry they said it was a Vista problem. Can anyone help?

  • Geoff

    Cheryl, Hope, Rita, and Dave and Paul (problem 2)

    Why can’t desktop 4.3 see through Windows Vista to Outlook 2003?

    I have the same problem. On my PC with Vista and Outlook 2003, Destop manager 4.3 does not show outlook as an option (only one ASCII is available). So I uninstalled and went back to version 4.2.2.1.4. I tried 4.3 twice with the same results and I am thus back using 4.2.

    On my work PC, which is Windows XP, Version 4.3 works fine and fixed another problem above (Paul) in where the synchronization stops after reading several records – basically freezing like Paul’s at an entry 51 of 296 from Outlook. However while version 4.3 reads chinese entered data, version 4.2 does not, so I’d love to able to upgrade to 4.3 on my vista machine, but from all the above – no one has yet found a solution.

  • Geoff

    Cheryl, Hope, Rita, and Dave and Paul (problem 2)

    Why can’t desktop 4.3 see through Windows Vista to Outlook 2003?

    I have the same problem. On my PC with Vista and Outlook 2003, Destop manager 4.3 does not show outlook as an option (only one ASCII is available). So I uninstalled and went back to version 4.2.2.1.4. I tried 4.3 twice with the same results and I am thus back using 4.2.

    On my work PC, which is Windows XP, Version 4.3 works fine and fixed another problem above (Paul) in where the synchronization stops after reading several records – basically freezing like Paul’s at an entry 51 of 296 from Outlook. However while version 4.3 reads chinese entered data, version 4.2 does not, so I’d love to able to upgrade to 4.3 on my vista machine, but from all the above – no one has yet found a solution.

  • Kelley

    I had a Blackberry 8830 (verizon) and it worked great with the desktop software, 4.2, no issues. I recently got a blackberry pearl and it came with the software version 4.3 and now have an issue with sync’ing the calender. I have Vista on my pc, I dont think it is a vista issue because the 8830 worked without any issues. I tried to use other versions of the software with the pearl and still can’t get the calender to sync. Any help would be greatly appreciated… Thanks!

  • Kelley

    I had a Blackberry 8830 (verizon) and it worked great with the desktop software, 4.2, no issues. I recently got a blackberry pearl and it came with the software version 4.3 and now have an issue with sync’ing the calender. I have Vista on my pc, I dont think it is a vista issue because the 8830 worked without any issues. I tried to use other versions of the software with the pearl and still can’t get the calender to sync. Any help would be greatly appreciated… Thanks!

  • Kelley

    Update….I did do a software update from my service provider, Verizon and now everything sync’s great! this update was posted on their website late Feb. so there is a fix out there for this issue with the calender not sync’ing with outlook. I did not find the update on Blackberrys website though?

  • Kelley

    Update….I did do a software update from my service provider, Verizon and now everything sync’s great! this update was posted on their website late Feb. so there is a fix out there for this issue with the calender not sync’ing with outlook. I did not find the update on Blackberrys website though?

  • http://www.thinkpost.net/ Vincent Liou

    This can now be done OTA at http://www.thinkpost.net

  • http://www.thinkpost.net Vincent Liou

    This can now be done OTA at http://www.thinkpost.net

  • Mike

    I have a Blackberry Pearl and Outlook 2007. When I create an appointment in Outlook and do a 2-way sync with the Blackberry everything works perfectly. However, the next time I sync, the appointment that I created in Outlook gets deleted. Anyone know why?

  • Mike

    I have a Blackberry Pearl and Outlook 2007. When I create an appointment in Outlook and do a 2-way sync with the Blackberry everything works perfectly. However, the next time I sync, the appointment that I created in Outlook gets deleted. Anyone know why?

  • Caro

    I am no longer able to sync anything with Pearl 8100 and Outlook 2003. On advice I downloaded 4.3. Same problem. Device is detected, shows as being connected and online but go to sync and it throws up an error message device not connected

    Also downloaded 4.3 to my laptop which runs Vista and Outlook 2007. That wont open the desktop manger at all.

    Any clues? It was fine until 25 March!

  • Caro

    I am no longer able to sync anything with Pearl 8100 and Outlook 2003. On advice I downloaded 4.3. Same problem. Device is detected, shows as being connected and online but go to sync and it throws up an error message device not connected

    Also downloaded 4.3 to my laptop which runs Vista and Outlook 2007. That wont open the desktop manger at all.

    Any clues? It was fine until 25 March!

  • Garrett

    SOOO frustrating/aggravating. Like many of the posters here, I am having trouble synching my Verizon Pearl 8130 with Outlook. It has been nothing but a headache. Initially, it was creating duplicate entries (on the phone) every time I synched. I cleared the device calendar, after which the calendar sync isn’t even attempted by Desktop Manager. I have tried new/old versions of Desktop Manager. I have taken the battery out of the phone and put it back. Etc. I am angry at Blackberry for not offering support without charging for it. I’m trying to work with Verizon– hopefully they’ll have some advice. I think it’s ridiculous that these companies have not addressed something that is affecting so many users. (Sorry for the long rant. This is driving me crazy. :)

  • Garrett

    SOOO frustrating/aggravating. Like many of the posters here, I am having trouble synching my Verizon Pearl 8130 with Outlook. It has been nothing but a headache. Initially, it was creating duplicate entries (on the phone) every time I synched. I cleared the device calendar, after which the calendar sync isn’t even attempted by Desktop Manager. I have tried new/old versions of Desktop Manager. I have taken the battery out of the phone and put it back. Etc. I am angry at Blackberry for not offering support without charging for it. I’m trying to work with Verizon– hopefully they’ll have some advice. I think it’s ridiculous that these companies have not addressed something that is affecting so many users. (Sorry for the long rant. This is driving me crazy. :)

  • sue

    I have a new blackberry pearl 8110 and I sync with outlook. I use the theme “BB Dimension Today” and can get my appointments to show on the home screen. However, recurring calendar items (such as birthdays and holidays) and “all day events” that don’t have a time associated with them, do not show on the home screen.

    Anyone resolved this issue? Or found a theme that will list both 1) more than two appts, and 2) list appts and all day events?
    thanks for any help.

  • sue

    I have a new blackberry pearl 8110 and I sync with outlook. I use the theme “BB Dimension Today” and can get my appointments to show on the home screen. However, recurring calendar items (such as birthdays and holidays) and “all day events” that don’t have a time associated with them, do not show on the home screen.

    Anyone resolved this issue? Or found a theme that will list both 1) more than two appts, and 2) list appts and all day events?
    thanks for any help.

  • sue

    I have a new blackberry pearl 8110 and I sync with outlook. I use the theme “BB Dimension Today” and can get my appointments to show on the home screen. However, recurring calendar items (such as birthdays and holidays) and “all day events” that don’t have a time associated with them, do not show on the home screen.

    Anyone resolved this issue? Or found a theme that will list both 1) more than two appts, and 2) list appts and all day events?
    thanks for any help.

  • Brad

    My wife and I have the same Pearl 8130 and both using Desktop 4.3. She gets duplicate entries on her BB everytime she syncs to Outlook 2007/Vista. I have no problems when I sync to Outlook 2002/XP. Anyone know when Microsoft and RIM and going to have a fix? Everytime I install something new on her Vista computer I have a problem!!

  • Brad

    My wife and I have the same Pearl 8130 and both using Desktop 4.3. She gets duplicate entries on her BB everytime she syncs to Outlook 2007/Vista. I have no problems when I sync to Outlook 2002/XP. Anyone know when Microsoft and RIM and going to have a fix? Everytime I install something new on her Vista computer I have a problem!!

  • Brad

    My wife and I have the same Pearl 8130 and both using Desktop 4.3. She gets duplicate entries on her BB everytime she syncs to Outlook 2007/Vista. I have no problems when I sync to Outlook 2002/XP. Anyone know when Microsoft and RIM and going to have a fix? Everytime I install something new on her Vista computer I have a problem!!

  • Brad

    My wife and I have the same Pearl 8130 and both using Desktop 4.3. She gets duplicate entries on her BB everytime she syncs to Outlook 2007/Vista. I have no problems when I sync to Outlook 2002/XP. Anyone know when Microsoft and RIM and going to have a fix? Everytime I install something new on her Vista computer I have a problem!!

  • Trey

    I have issues syncing my Blackberry 8130 with 2-PCs. It does sync, but if I change an existing item (contact, memo) on 1 PC, sync it to the blackberry (it shows the change on the blackberry), then sync it to the 2nd PC, the change does not transfer to the 2nd PC. Anyone have this problem and know of a fix?

  • Trey

    I have issues syncing my Blackberry 8130 with 2-PCs. It does sync, but if I change an existing item (contact, memo) on 1 PC, sync it to the blackberry (it shows the change on the blackberry), then sync it to the 2nd PC, the change does not transfer to the 2nd PC. Anyone have this problem and know of a fix?

  • Jay

    From my understanding, to ensure best use of your BB you need to have a BBServer. Otherwise you will continue to have sync issues. Is this correct?

  • Jay

    From my understanding, to ensure best use of your BB you need to have a BBServer. Otherwise you will continue to have sync issues. Is this correct?

  • steve

    I’m having problems syncing my phone to my computer. When I click tosyncronize my calender, it says “duplicate records found on the device”. What do I do? I no longer have my calender on microsoft outlook on the computer.

  • steve

    I’m having problems syncing my phone to my computer. When I click tosyncronize my calender, it says “duplicate records found on the device”. What do I do? I no longer have my calender on microsoft outlook on the computer.

  • Hans

    I am having the same issue with syncing bb to outlook using BB Desktop Manager. I am now on version 4.5, updated my BB O/S, and still failing on calendar entries. I keep deleting them, but then it fails elsewhere.

    The BB is useless to me w/o this feature, and I don’t have the luxury of a BES.

    Any ideas of how to fix the corrupt calendar entries on exchange 2000?

    The BB should detect this an allow the calendat to continueto sync. Tasks and addresses sync fine, it is just he calendar.

  • Hans

    I am having the same issue with syncing bb to outlook using BB Desktop Manager. I am now on version 4.5, updated my BB O/S, and still failing on calendar entries. I keep deleting them, but then it fails elsewhere.

    The BB is useless to me w/o this feature, and I don’t have the luxury of a BES.

    Any ideas of how to fix the corrupt calendar entries on exchange 2000?

    The BB should detect this an allow the calendat to continueto sync. Tasks and addresses sync fine, it is just he calendar.

  • eric

    i cannot figure out how to get the software to sync my calendar (outlook express) with the blackberry pearl. everyone seems to be saying exactly the same thing, but no answers it seems. i guess i wonder the point of this site? we all just come here to complain about blackberry’s inadequecies? frustrating.

  • eric

    i cannot figure out how to get the software to sync my calendar (outlook express) with the blackberry pearl. everyone seems to be saying exactly the same thing, but no answers it seems. i guess i wonder the point of this site? we all just come here to complain about blackberry’s inadequecies? frustrating.

  • http://www.kreslavsky.com/category/black-berry Gil Kreslavsky

    Nice!
    I’ll use it for user guide in our company

  • http://www.kreslavsky.com/category/black-berry Gil Kreslavsky

    Nice!
    I’ll use it for user guide in our company

  • Odile

    Just bought a BB 8110 but can’t synchronize at all. The DM is telling me unknown error. I’m using Windows XP with MS Outlook 2003. Please HELP

  • Odile

    Just bought a BB 8110 but can’t synchronize at all. The DM is telling me unknown error. I’m using Windows XP with MS Outlook 2003. Please HELP

  • Shawn

    Similar issues with syncing outlook 2007 calendar with Pearl 8130. noticed a few weeks ago that all appts prior to 2 months ago back to end of 2006 are missing (all non-recurring appts). I restored a previous blackberry backup, confirmed items in calendar last night – now missing again after sync. I am trying to get the old appts from Blackberry back to Outlook. I am moving to a smartphone as soon as I can get this fixed

  • Shawn

    Similar issues with syncing outlook 2007 calendar with Pearl 8130. noticed a few weeks ago that all appts prior to 2 months ago back to end of 2006 are missing (all non-recurring appts). I restored a previous blackberry backup, confirmed items in calendar last night – now missing again after sync. I am trying to get the old appts from Blackberry back to Outlook. I am moving to a smartphone as soon as I can get this fixed

  • Kishen

    I figured a way to update your calendar onto your blackberry wirelessly. You need to first create a gmail account. Then you go to google and get the app for synching your outlook calendar to gmail. After that you have to go through your blackberry to the googleapp site and download gcalsync. Once this is downloaded you can sync your phone whenever needed to get an update with your online calendar. One issue I did run into was that you need to change the time zone configuration on your blackberry with gcalsync. It is kind of confusing. However, it works pretty well and you can sync outlook and gmail as recent or as long as you’d like. Probably look to spend 30 minutes to 1 hour messing with it and getting it working to what you like.

  • Kishen

    I figured a way to update your calendar onto your blackberry wirelessly. You need to first create a gmail account. Then you go to google and get the app for synching your outlook calendar to gmail. After that you have to go through your blackberry to the googleapp site and download gcalsync. Once this is downloaded you can sync your phone whenever needed to get an update with your online calendar. One issue I did run into was that you need to change the time zone configuration on your blackberry with gcalsync. It is kind of confusing. However, it works pretty well and you can sync outlook and gmail as recent or as long as you’d like. Probably look to spend 30 minutes to 1 hour messing with it and getting it working to what you like.

  • Ken

    I too have a problem with “tethered” synching from Outlook to a Blackberry Curve 8300 dying in the middle of the transfer. This used to work, but broke in recent weeks. I’ve tried multiple PCs/OS (Vista, XP), and multiple versions of the Desktop software (4.2 and 4.3), and multiple versions of Outlook (2003 and 2007). No luck. My machines are pretty well locked down by my IS department, so I am not able to experiment with anti-virus settings and such.

    However, I am able to avoid the issue if I set up the calendar synch to be one-direction, from Outlook to the device (Memos and addresses seem to be okay with bi-directionality). So, I’m up and running my “normal” case. However, in those infrequent instances when I actually would like to create a new appointment on my Blackberry, it will not be transfer to Outlook. I need to make a mental note to do so when I’m next using Outlook.

    Not great, but way better than no synch at all. I hope this helps.

  • Ken

    I too have a problem with “tethered” synching from Outlook to a Blackberry Curve 8300 dying in the middle of the transfer. This used to work, but broke in recent weeks. I’ve tried multiple PCs/OS (Vista, XP), and multiple versions of the Desktop software (4.2 and 4.3), and multiple versions of Outlook (2003 and 2007). No luck. My machines are pretty well locked down by my IS department, so I am not able to experiment with anti-virus settings and such.

    However, I am able to avoid the issue if I set up the calendar synch to be one-direction, from Outlook to the device (Memos and addresses seem to be okay with bi-directionality). So, I’m up and running my “normal” case. However, in those infrequent instances when I actually would like to create a new appointment on my Blackberry, it will not be transfer to Outlook. I need to make a mental note to do so when I’m next using Outlook.

    Not great, but way better than no synch at all. I hope this helps.

  • Jason

    This is a big issue that is obviously not being addressed by Blackberry. I conclude that the best solution is to return the *#@& phone and go back to a smart phone. Anyone have a strong recommendation?

  • Jason

    This is a big issue that is obviously not being addressed by Blackberry. I conclude that the best solution is to return the *#@& phone and go back to a smart phone. Anyone have a strong recommendation?

  • helene

    i cannot synchronize by curve and outlook 2003 calendar without duplicating everyting, it’s a real pain to go and delete double appointments. is there any trick to sync without duplicating?

  • helene

    i cannot synchronize by curve and outlook 2003 calendar without duplicating everyting, it’s a real pain to go and delete double appointments. is there any trick to sync without duplicating?