Professional BlackBerry Excerpt: Chapter 7 – Managing Your Users


Erase Data and Disable Handheld

This IT command sends a wireless command to the device that causes it to erase all of the user’s data and disable it so that it can no longer be used on your BES. Before the data is erased, you will see an alert dialog box, indicating that all data will be erased if you proceed (see Figure 7-4).

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Figure 7-4: Warning indicating that all data will be erased from the handheld

This IT Command is useful in situations when a device has been lost or stolen, and there is no chance of its being returned.

PIM Settings

The Personal Information Manager (PIM) settings contain personal user information that is synchronized with the device. If you are still in a pre-4.0 BlackBerry environment, the PIM settings include the synchronization (through the Desktop Manager to the device) of the Address Book, Memo, and Tasks. In a 4.0 BlackBerry environment, the PIM settings include the wireless synchronization of the e-mail filters, e-mail settings, Tasks, Memo, and Address Book.

With BES 4.0, you can use global settings to set up a global standard by which all users are initially set up, and you can modify user-specific PIM settings to make changes for individual users.

The word global in the BES 4.0 context means that a setting or policy is used for all BES servers that connect to a single SQL database.

To configure the global PIM settings, open the BlackBerry Manager and click the BlackBerry Domain option in the upper left of the screen. On the right of the screen, click Edit Properties, as shown in Figure 7-5. On the next screen shown in Figure 7-6, click Global PIM Sync.

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Figure 7-6: The Global Properties screen

You will notice that each available PIM setting is represented in a section of the pane on the right-hand side of the screen. Each PIM setting has the following fields:

* Synchronization enabled: This enables (set to True) or disables (set to False) wireless synchronization.
* Synchronization type: This option sets the synchronization to Bidirectional, Handheld to server, or Server to handheld.

E-mail filters and e-mail settings are the exception to this rule, because they have a bidirectional setting only.

* Conflict resolution: This controls who wins if a conflict arises between the device and the server. The choices are the handheld unit wins or the server wins. An example of a conflict would be if you moved an e-mail to a particular folder in your e-mail client and also moved that same e-mail to a different folder on your device before it wirelessly synchronized. If you set the conflict resolution to Server Wins, then the folder move that you performed on the device will be overridden; the folder move that you performed in your e-mail client will take precedence.