Changing Handheld Password From Blackberry Enterprise Server

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A BlackBerry Enterprise Server administrator can change the password for a BlackBerry wireless device by sending an IT Policy to the device. When the user accepts the IT Policy, the new password becomes effective.

To change a device password from the BlackBerry Enterprise Server,

1. Open the BlackBerry Enterprise Server Management console.

2. Right-click the user account that requires a password change.

3. Click IT Admin > Set Password and Lock.

4. In the Set Handheld Password and Lock window, type the new password into the New Password and New Password Again fields.

5. Click OK.

Note: It takes approximately 30 minutes for the new IT Policy to be sent to the device.

6. When the device receives the IT Policy, the following message is displayed:

New IT Policy Changed Over The Air. Would you like to accept?

7. Click OK. The user can now use the new password on the device.

  • Brad

    This fails if you have content protection on via the handheld or forced through the policy.

    Also doesn’t work if you use s/mime.

  • Brad

    This fails if you have content protection on via the handheld or forced through the policy.

    Also doesn’t work if you use s/mime.

  • Dave

    It works, but if the berry is lost or stolen it’s pointless. That’s because the user must accept the password change and lock.

    What policy(ies) must be changed to force the password change and lock without the handheld’s acceptance?

  • Dave

    It works, but if the berry is lost or stolen it’s pointless. That’s because the user must accept the password change and lock.

    What policy(ies) must be changed to force the password change and lock without the handheld’s acceptance?

  • malik

    I found a blackberry.

    I found a blackberry,when i called the owner he did not want it back,is there a way that i can use the phone?

  • malik

    I found a blackberry.

    I found a blackberry,when i called the owner he did not want it back,is there a way that i can use the phone?

  • eric

    My blackberry isnt connected to an enterprise server anymore, so how do i remove the password.

  • eric

    My blackberry isnt connected to an enterprise server anymore, so how do i remove the password.