Status icon on the BlackBerry Enterprise Server

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The appearance of the status icon located in the BlackBerry Enterprise Server Management console indicates the status of the BlackBerry Enterprise Server. The following is an explanation of their meaning:

Green – BlackBerry Enterprise Server is running.
Green with a question mark – BlackBerry Enterprise Server needs to be refreshed.
Green with a red X – BlackBerry Enterprise Server is not connecting to the BlackBerry Infrastructure
Red – The BlackBerry Enterprise Server has not been started.
Yellow – Unknown. Click the routing group to expand the BlackBerry Enterprise Server status.
Blue – Status has not been determined.
Gray – No read access. Check the permissions of the BlackBerry Enterprise Server service account. The permissions that are required for your BlackBerry Enterprise Server service account can be found in the Installation Guide for your version of BlackBerry Enterprise Server.
Gray with red X – The Microsoft Exchange Server where the BlackBerry Administrator account is hosted is not available.
Black – Status is unavailable.