Registering Your Blackberry Handheld for BIS Users

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When you first get your Blackberry handheld you will need to register it on the Blackberry network. For Blackberry Enterprise Server users it’s pretty easy because you usually have a Blackberry administrator to do it for you, but for BIS users it’s a different process. After charging your Blackberry for the first time you need to do the following:


1. Open a browser on your personal computer.

2. Go to your service provider’s BlackBerry Internet Service website. Verify your service provider’s logo is visible in the top right corner.

3. Click Create New Account. The Account Set-up webpage appears.

4. Type your handheld personal identification number (PIN) and International Mobile Equipment Identity or electronic serial number (IMEI/ESN) in the appropriate fields. To locate the PIN, and IMEI or ESN on your handheld, click Options followed by Status.

5. Click Submit on the service provider’s website page.

6. Read the Legal Terms and Conditions click I Agree.

7. On the Account Set-up page, enter the following information:
* User ID
* Friendly Name
* Password
* Re-enter Password
* Secret Question
* Secret Answer

8. Click Done. Your BlackBerry account is now set up.

  • CAROLINE

    I went onto my servers blackberry website and entered my pin and imei. It then said ‘cannot create account because the device is not registered with your wireless service provider.’ To register with service provider it told me to go onto options- advanced options- host routing table and click register. However, then it said ‘Registration queued. It will be sent once data coverage is available’

    I dont understand what i’m meant to do! Please help

  • CAROLINE

    I went onto my servers blackberry website and entered my pin and imei. It then said ‘cannot create account because the device is not registered with your wireless service provider.’ To register with service provider it told me to go onto options- advanced options- host routing table and click register. However, then it said ‘Registration queued. It will be sent once data coverage is available’

    I dont understand what i’m meant to do! Please help

  • charlie

    i have the same problem!

  • charlie

    i have the same problem!

  • nors

    i have the same problem like charlie and caroline…my husband brought this phone  in spain and i dont know how to registered it….please help!!!!!!