Panacya Announces BoxTone for BlackBerry

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Panacya Inc. today announced the release of BoxTone 2.1, the latest version of its revolutionary email performance management software product for BlackBerry and SMTP-based email. Introduced this past summer, BoxTone quickly emerged as the first enterprise-class software product to focus on end-to-end mail flows; shunning the silo-centric approach of traditional systems management tools. Driven by BlackBerry Enterprise Server (BES) administrator and BlackBerry user requirements, BoxTone 2.1 pioneers true user-level BlackBerry performance monitoring for this mission-critical application.

According to a recent study from The Radicati Group, the corporate wireless email installed base will increase from 6.5 million users in 2005 to over 123 million in 2009, with revenue generated by the application expected to exceed $2.1 billion by that year.


“The incredible growth of BlackBerry handhelds within organizations calls out for enterprise-class monitoring,” said Alan Snyder, CEO of Panacya. “With BoxTone’s true user-level monitoring, organizations can look forward to improved BlackBerry end-user satisfaction; enhanced BlackBerry availability and performance; reduced mean time to repair of BlackBerry and email issues; and a lower BlackBerry total cost of management.”

BoxTone Addresses Critical BlackBerry Operations Challenges

BoxTone’s mail-flow monitoring and user-level visibility means IT operations and help desks can deliver fast, accurate answers to BlackBerry user issues and create the individualized diagnostic tests that keep users happy and email flowing. Key features include:

– Proactive monitoring all the way to the handheld level, providing alerts on end-to-end delivery times, inactive/out-of-coverage minutes, hung worker threads, MAPI/CDO errors and other key measures of BlackBerry performance

– Early warning to wireless carrier and RIM SRP issues

– Deep-dive diagnostic capabilities for tier 2-3 support, including synthetic testing to baseline performance of emails to and from the handheld

– Historical user analysis

– Automated BES health and availability monitoring

– Remote data collection that does not require agent deployment and management

– Intelligent monitoring that learns normal behavior and alerts without thresholds

– Timely alerts via voice, images, pager and email