Sometimes service books go missing, you will know when your Blackberry can’t connect to the network anymore, can’t view attachments or your missing your browser. It’s a fairly easy fix, you can call your service provider and wait 30 minutes on the line for them to resend your service books or you can do it yourself through the Blackberry Internet Service website.
To send a service book from the BlackBerry Internet Service web site
1. Log in to the BlackBerry account.
2. From the top menu, select Profile.
3. Click Send Service Book or Send Internet Browsing Service Book, depending on which service book you require.