The USA telecoms regulator, the FCC has reported that consumer complaints about wireless service had tumbled by 28%. The FCC report revealed that wireless complaints fell from 6,873 in third quarter 2005, to 4,956 in the fourth quarter.
“Increasing customer satisfaction is the top priority of the wireless industry,” said CTIA – The Wireless Association President and CEO Steve Largent. “In just the two plus years that I have been at CTIA, carriers have invested more than $40 billion into the wireless network.
“This investment has not only brought consumers newer and more innovative wireless services, but it also made the network more robust and the overall wireless experience even more enjoyable than before. This is just one of the many consumer benefits that flow from free and open competition. Competition continues to show that it is the consumers’ most loyal ally.”
Largent noted that the FCC’s report showed wireless complaints falling in every single measured category — Billing and Rates, Carrier Marketing & Advertising, Contract – Early Termination, Equipment, and Service Quality — over the last three months of 2005. Wireless related inquiries also fell slightly from 9,446 to 9,246.
The percent of wireless subscribers who complained about their service in fourth quarter 2005 was 0.0024%, or 24 subscribers per million.
“What is abundantly clear is that the overwhelming majority of wireless consumers are satisfied with their service,” continued Largent. “However, we will not rest on these results, but will instead take steps necessary to bring these figures down even more.”
CTIA is the international association for the wireless telecommunications industry, representing carriers, manufacturers and wireless Internet providers