Motorola Q freezes twice per day

70 Comments

verizon QScott Moritz of TheStreet.com has just posted a fairly thorough hands-on report of Motorola’s Q in action. While Moritz is obviously enamoured with the device, he does mention one tiny caveat that will probably be rather glaring to most regular BlackBerry users: the Q freezes up twice per day, on average (Moritz attributes this to the device running Windows Mobile as its OS — go figure).

I know even the most fortunate BlackBerry user has probably encountered the occasional jvm error or WTFRIM? moment, but here’s the question of the day, folks: would you buy a mobile device that you knew would freeze up twice a day? Post a comment and let us know what you think.

  • Michael

    I wouldn’t buy a device that freezes twice a day. Hell I woundn’t buy a device that freezes twice a week. I have an 8700 and I can’t remember the last time it froze.

  • Michael

    I wouldn’t buy a device that freezes twice a day. Hell I woundn’t buy a device that freezes twice a week. I have an 8700 and I can’t remember the last time it froze.

  • Jay

    What a surprise! I had a windows mobile device and it froze more than twice a day. My 7250 hasn’t froze once and I have had it for 4 months. Blackberry is the UNIX to phones….works flawlessly, has the apps you need….on another note forget the MP3 and camera. No phone can compete with a good digital camera or MP3 player so why bother.

  • Jay

    What a surprise! I had a windows mobile device and it froze more than twice a day. My 7250 hasn’t froze once and I have had it for 4 months. Blackberry is the UNIX to phones….works flawlessly, has the apps you need….on another note forget the MP3 and camera. No phone can compete with a good digital camera or MP3 player so why bother.

  • Jay

    What a surprise! I had a windows mobile device and it froze more than twice a day. My 7250 hasn’t froze once and I have had it for 4 months. Blackberry is the UNIX to phones….works flawlessly, has the apps you need….on another note forget the MP3 and camera. No phone can compete with a good digital camera or MP3 player so why bother.

  • shawn

    No

    no chance

  • shawn

    No

    no chance

  • squished18

    snort…guffaw…

    $300 well spent .

  • squished18

    snort…guffaw…

    $300 well spent .

  • squished18

    snort…guffaw…

    $300 well spent .

  • squished18

    snort…guffaw…

    $300 well spent .

  • Jon

    I just switched from a Treo 650 because it was crashing once or so per day. My 8700g hasn’t crashed yet and the interface is more useful as well. I can not tolerate a device that crashes that often, especially if it crashed during a call.

  • Jon

    I just switched from a Treo 650 because it was crashing once or so per day. My 8700g hasn’t crashed yet and the interface is more useful as well. I can not tolerate a device that crashes that often, especially if it crashed during a call.

  • SLVR6

    No!!

  • SLVR6

    No!!

  • SLVR6

    No!!

  • http://www.mecha.us/ Jamison Banks

    The UTStarcom 6700 WINM5 phone we sell at Alltel is, hands down, the one we get the most calls on. However . . . we also sell more of those than any other too. Go fig.

    This is also the reason why we wait for Verizon to ‘test’ our phones for us. ;)

  • http://www.mecha.us Jamison Banks

    The UTStarcom 6700 WINM5 phone we sell at Alltel is, hands down, the one we get the most calls on. However . . . we also sell more of those than any other too. Go fig.

    This is also the reason why we wait for Verizon to ‘test’ our phones for us. ;)

  • http://www.cvillearearealestate.com/ Daniel

    Twice a day! Are you kidding me? I have had a 7520 for over a year and it has never frozen, NEVER. This is precisely why proven technology is usually the way to go.

  • http://www.cvillearearealestate.com Daniel

    Twice a day! Are you kidding me? I have had a 7520 for over a year and it has never frozen, NEVER. This is precisely why proven technology is usually the way to go.

  • TY

    BlackBerry is the king of dependability!!
    My 8700g is rock solid and I’ve got a lot of apps installed on it. While the Q may be stylish dependability might be it’s downfall. Only time will tell.

  • TY

    BlackBerry is the king of dependability!!
    My 8700g is rock solid and I’ve got a lot of apps installed on it. While the Q may be stylish dependability might be it’s downfall. Only time will tell.

  • KP

    Got rid of my “trendy” but useless in the real world Windows Mobile phone for the same reasons … and it was so slooooow!

  • KP

    Got rid of my “trendy” but useless in the real world Windows Mobile phone for the same reasons … and it was so slooooow!

  • KP

    Got rid of my “trendy” but useless in the real world Windows Mobile phone for the same reasons … and it was so slooooow!

  • Tank

    wouldn’t that be like purchasing a car that you know is gonna spontaneously run into a tree every other time you drive it?

  • Tank

    wouldn’t that be like purchasing a car that you know is gonna spontaneously run into a tree every other time you drive it?

  • Tom

    I’ve had the q for 2 weeks now… gone through 2 of them… what can you say, early release bugs.

    The size and features still make the device a win in my book. I’ve worked w/ RIM equipment forever so i feel confident noting positives and negatives from both products. Q is still overall a more attractive product than even the newest TIM devices.

    Enjoy.

  • Tom

    I’ve had the q for 2 weeks now… gone through 2 of them… what can you say, early release bugs.

    The size and features still make the device a win in my book. I’ve worked w/ RIM equipment forever so i feel confident noting positives and negatives from both products. Q is still overall a more attractive product than even the newest TIM devices.

    Enjoy.

  • Tom

    I’ve had the q for 2 weeks now… gone through 2 of them… what can you say, early release bugs.

    The size and features still make the device a win in my book. I’ve worked w/ RIM equipment forever so i feel confident noting positives and negatives from both products. Q is still overall a more attractive product than even the newest TIM devices.

    Enjoy.

  • Jon

    I’ve got a BB and it’s great, but it does crash, maybe once a quarter.

    While the first release will be clunky, if I were RIM I’d be very afraid. While BB’s strength is undoubtedly the no nonsense interface to email, RIM have been complacent in style and rinky-dinks to the point where they are at risk.

    I’m certainly going to test drive a Q before I next upgrade.

  • Jon

    I’ve got a BB and it’s great, but it does crash, maybe once a quarter.

    While the first release will be clunky, if I were RIM I’d be very afraid. While BB’s strength is undoubtedly the no nonsense interface to email, RIM have been complacent in style and rinky-dinks to the point where they are at risk.

    I’m certainly going to test drive a Q before I next upgrade.

  • Scott

    I have purchased a total of 3 Qs already. 1 of them works just fine. The other 2 needed to be returned as the Verizon Wireless logo screen would freeze. After talking to Verizon and Motorola about this issue, they suggested I return it to the retailer for a replacement.

    …oh did I mention that 1 of the Qs that was replaced froze on the same screen as mentioned above. Got it re-replaced!

    It isn’t fair to say a Blackberry is better or worse as it has it fair share of issues. I can’t tell you how many times I have needed to pop out the battery to get it to work.

    In my opinion, the Q offers a lot more features that just an e-mail machine. If you are looking to just do e-mail the Blackberry is the way to go. If you want to do more, the Q will get you chicks.

  • Scott

    I have purchased a total of 3 Qs already. 1 of them works just fine. The other 2 needed to be returned as the Verizon Wireless logo screen would freeze. After talking to Verizon and Motorola about this issue, they suggested I return it to the retailer for a replacement.

    …oh did I mention that 1 of the Qs that was replaced froze on the same screen as mentioned above. Got it re-replaced!

    It isn’t fair to say a Blackberry is better or worse as it has it fair share of issues. I can’t tell you how many times I have needed to pop out the battery to get it to work.

    In my opinion, the Q offers a lot more features that just an e-mail machine. If you are looking to just do e-mail the Blackberry is the way to go. If you want to do more, the Q will get you chicks.

  • Rob

    I have a Motorola Q and it does not freeze twice a day. In fact, the software has been running flawlessly since I first bought it. The Q is amazing.. and I am very satisfied. It has twice the power of a Blackberry, and half the size.

    Here’s another question of the day: Would you buy a device that you know has a questionable future due to lost lawsuits? Good luck…

  • Rob

    I have a Motorola Q and it does not freeze twice a day. In fact, the software has been running flawlessly since I first bought it. The Q is amazing.. and I am very satisfied. It has twice the power of a Blackberry, and half the size.

    Here’s another question of the day: Would you buy a device that you know has a questionable future due to lost lawsuits? Good luck…

  • scott

    Guess what, on top of freezing 2 times a day (usually when I can’t dismiss appointment reminders, you have to take out the battery. NOOOOOWWWWWW when I charged my Moto Q the black background verizonwireless screen appeared and nothing else happened. Tech support said I need a new phone, Fucking great, I just figured out this phone and it is already ruined, the obviously didn’t do enough testing.

  • http://none scott

    Guess what, on top of freezing 2 times a day (usually when I can’t dismiss appointment reminders, you have to take out the battery. NOOOOOWWWWWW when I charged my Moto Q the black background verizonwireless screen appeared and nothing else happened. Tech support said I need a new phone, Fucking great, I just figured out this phone and it is already ruined, the obviously didn’t do enough testing.

  • CAA

    I love the Q, but this freezing is ridiculous. It freezes way more then twice a day and it freezes during phone calls and when calling people at times. On long phone calls, the screen goes black, but I can still talk, once I hang up its still black and wont come back on. There are also times where I hang up with someone, and it still shows being connected. This is also a type of freezing as the counter keeps incrementing…. Stylish, light, feature packed phone, that is plagued with locking up. I may return it. I expect alot more for the money.

  • CAA

    I love the Q, but this freezing is ridiculous. It freezes way more then twice a day and it freezes during phone calls and when calling people at times. On long phone calls, the screen goes black, but I can still talk, once I hang up its still black and wont come back on. There are also times where I hang up with someone, and it still shows being connected. This is also a type of freezing as the counter keeps incrementing…. Stylish, light, feature packed phone, that is plagued with locking up. I may return it. I expect alot more for the money.

  • John G

    I love everything about this phone, except…
    It freezes up. I will be going for my third replacement today. Replacing the battery had no effect and the only solution that Verizon has at the moment is to swap it out. Very annoying because I have to reset everything and set it up to work with my exchange server again, and reload my contacts etc…

  • John G

    I love everything about this phone, except…
    It freezes up. I will be going for my third replacement today. Replacing the battery had no effect and the only solution that Verizon has at the moment is to swap it out. Very annoying because I have to reset everything and set it up to work with my exchange server again, and reload my contacts etc…

  • Mark

    I’ll stick with the folks from Canada! the Blkberry works well – ALL THE TIME!!! I’m anxious for RIM to release the CDMA 8700 later this year. I had an 8700c with Cingular and it was, HANDS DOWN, the BEST handset I’ve used in the 15 years I’ve been in wireless!! GREAT SCREEN, GREAT BATTERY LIFE and….. as RELIABLE as the Sun coming up in the morning!!

  • Mark

    I’ll stick with the folks from Canada! the Blkberry works well – ALL THE TIME!!! I’m anxious for RIM to release the CDMA 8700 later this year. I had an 8700c with Cingular and it was, HANDS DOWN, the BEST handset I’ve used in the 15 years I’ve been in wireless!! GREAT SCREEN, GREAT BATTERY LIFE and….. as RELIABLE as the Sun coming up in the morning!!

  • Woadan

    Why pay $400 bucks for a device that ONLY plays MP3s? I want a converged device, one that allows me to do light web surfing, check email, and play media files. I paid $200 for the Q, and $60 for a 2GB Mini-SD card. Lots of room for files on that.

    I also have a Motorola HT820 BT stereo headset. It works a charm with the Q.

    I haven’t yet experienced any freezes with the Q on my hip, so I wonder what the difference is? I don’t access a corporate email account as I am a contractor with the firm I am employed by. If all of you whoe are experiencing freezes are accessing corporate email accounts, I wonder if something about the Exchange server you are accessing is misconfigured, or perhaps your settings on your phone need to be tweaked?

    It’s easy to blame the phone, but I haven’t heard what troubleshooting was done. It may not be an issue with the phone itself.

  • Woadan

    Why pay $400 bucks for a device that ONLY plays MP3s? I want a converged device, one that allows me to do light web surfing, check email, and play media files. I paid $200 for the Q, and $60 for a 2GB Mini-SD card. Lots of room for files on that.

    I also have a Motorola HT820 BT stereo headset. It works a charm with the Q.

    I haven’t yet experienced any freezes with the Q on my hip, so I wonder what the difference is? I don’t access a corporate email account as I am a contractor with the firm I am employed by. If all of you whoe are experiencing freezes are accessing corporate email accounts, I wonder if something about the Exchange server you are accessing is misconfigured, or perhaps your settings on your phone need to be tweaked?

    It’s easy to blame the phone, but I haven’t heard what troubleshooting was done. It may not be an issue with the phone itself.

  • kevin

    I just got my third Q in a little over three weeks. The crashes are ridiculous, the second Q actually was about twice as bad as the first in terms of crahes. I really like the device, but I won’t keep it if the third one continues to be a piece of Qrap.

  • kevin

    I just got my third Q in a little over three weeks. The crashes are ridiculous, the second Q actually was about twice as bad as the first in terms of crahes. I really like the device, but I won’t keep it if the third one continues to be a piece of Qrap.

  • http://www.dailyolive.com/ Robert

    My Q has definitely been freezing too. Can’t make calls out. Even though it seems that Verizon has a liberal exchange policy, after reading here, I don’t think I’ll get another Q.

    Back to BB for me.

  • http://www.dailyolive.com Robert

    My Q has definitely been freezing too. Can’t make calls out. Even though it seems that Verizon has a liberal exchange policy, after reading here, I don’t think I’ll get another Q.

    Back to BB for me.