Bacon on BlackBerry: OS issues, BES issues, and more
You folks have a lot of issues. Thankfully, Magmic’s Jeff Bacon can put his own aside for a bit each week and lend a hand and give some answers on your BlackBerry woes. Have a question for Bacon? Drop him a note at firstname.lastname@example.org and be sure to check back to see if he’s tackled your problem with one hand - he really is that strong. Thanks, Jeff.
Q: I have an issue with my Nextel Blackberry 7510, I upgraded the O.S and now when I try to turn my phone on. The screen stays blank and the light blinks 2 times.
A: I have done this to a few BlackBerrys actually. Unfortunately you’ll have to re-install the OS and lose all your data. Using the Desktop Manager, even though it doesn’t seem to connect to your BlackBerry you can still run the Application Loader and choose ‘Erase all applications’ which will re-install your OS. You can try clicking on ‘backup and restore data’ but I find this usually causes the OS re-installation to fail once the red light starts blinking.
Q: When people try and email pictures taken from their phone (i.e. a Motorola Razor) I can see an unknown attachment but my Blackberry 8700 sees the attachment as unknown so I can’t open it. I can see other jpg and was wondering if there is a way around this?
A: Most likely the phone is not attaching the image correctly. The image has to be specified as an image MIME type (MIME types are codes that identify file types for programs), usually image/jpeg, for the BlackBerry mail client to know what it is.
Q: …Another problem he is having is that when his secretary sends him an invitation to a meeting where he has to accept or decline, once he accepts the invitation, it now appears in his calendar twice. This has only started happening since we set up BES.
A: Most likely the secretary is setting up the meeting on his calendar for him already so when he accepts, the BB add another entry on the calendar for it.
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