Even more Cingular Pearl woes – updated

12 Comments

The forums are blazin’ mad. In a thread titled “Cingular Lost My Preorder”, you can imagine the result. Forums user Spamdumpster posted mentioning that after connecting with Cingular, they told him that they couldn’t find the preorder he completed on Cingular’s Premier site. Well, he’s come back with even worse news that leaves even this blogger speechless.

Cingular premier CS just told me that “All of the order for the Pearl that were placed yesterday were cancelled” and “all orders will have to be placed again when the phones are received in inventory.” He said that could be as early as Friday.

Oh dear… Please note that this is just a rumour right now – we’ll sit and wait for confirmation.

UPDATE: Maybe Spamdumpster is the only one. Since this post, countless emails have shoved their way to my inbox with folks saying their orders are doing just fine. Thanks to Mike, I was able to grab this screen cap of an order being processed (yet to be shipped, mind you).

cingstatus.jpg

Processing could result in a lot of things, but I’ve a feeling by Friday, everyone should be smiling.

  • Chris

    According to the automated CS hotline, my order has been processed and will ship soon.

  • Chris

    According to the automated CS hotline, my order has been processed and will ship soon.

  • http://www.blackberrycool.com/ Steve St. Pierre

    Chris, that’s why we’ve posted this under rumours, just to be safe. I’d love to hear some others confirm it – hope you get your Pearl soon, though.

  • http://www.blackberrycool.com Steve St. Pierre

    Chris, that’s why we’ve posted this under rumours, just to be safe. I’d love to hear some others confirm it – hope you get your Pearl soon, though.

  • Mike Crane

    I called the CS hotline about my Pearl pre-order and the automated voice stated that the order has been processed and will ship in 24 hours.

  • Mike Crane

    I called the CS hotline about my Pearl pre-order and the automated voice stated that the order has been processed and will ship in 24 hours.

  • http://widepipe.org/ Sunil

    I just called CS, and was told that my order will go out with the next shipment. I got regular 2-day shipping, so she said I could get it tomorrow or Friday.

  • http://widepipe.org/ Sunil

    I just called CS, and was told that my order will go out with the next shipment. I got regular 2-day shipping, so she said I could get it tomorrow or Friday.

  • Angel

    I called this morning, automated message that my order has been processed and will ship within 24 hrs. Then called again and spoke to a rep who told me I should be receiving an email today with tracking info. I ordered Next Day FedEx.

  • Angel

    I called this morning, automated message that my order has been processed and will ship within 24 hrs. Then called again and spoke to a rep who told me I should be receiving an email today with tracking info. I ordered Next Day FedEx.

  • Greg

    I contacted CS this afternoon. They told me they were having “inventory issues” and hoped/expected that they could resume accepting orders POSSIBLY by this Friday. I asked the agent to assign a confidence level to Friday and he said “50/50″…

  • Greg

    I contacted CS this afternoon. They told me they were having “inventory issues” and hoped/expected that they could resume accepting orders POSSIBLY by this Friday. I asked the agent to assign a confidence level to Friday and he said “50/50″…