I really don’t mean to pick on Cingular, but someone (read as: nearly everyone) from their camp needs to get their act together. I just received an email from a concerned Cingular customer (and avid BBCool reader) named Olaf who was checking out the BlackBerry Pearl deal currently on Amazon.com. We’re ctrl + V’ing so you can tell when he really punched the keys with frustration.
“Turns out Amazon is giving away the BlackBerry Pearl after a $25.00-$50.00 rebate for Cingular or TMobile customers. You have to be renewing your service or buying new service to apply. I’ve tried to do this for Cingular as my contract is up, but they have a bit of a conflict of interest with Amazon.com, apparently…”
“…After a long run-around from Cingular, Amazon finally got me the information that I needed. Cingular won’t allow customers to upgrade their service through Amazon.com unless they are out of the contract for 60-days. Not just outside of their contract, but without service whatsoever. So basically, existing customers can’t use Amazon.com to renew their contract. This means I don’t get a free Pearl unless I jump service providers, which is what I may do since there’s no real downside. Bad choice by Cingular.”
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