Amazon deal not for Cingular customers

Comments

I really don’t mean to pick on Cingular, but someone (read as: nearly everyone) from their camp needs to get their act together. I just received an email from a concerned Cingular customer (and avid BBCool reader) named Olaf who was checking out the BlackBerry Pearl deal currently on Amazon.com. We’re ctrl + V’ing so you can tell when he really punched the keys with frustration.

“Turns out Amazon is giving away the BlackBerry Pearl after a $25.00-$50.00 rebate for Cingular or TMobile customers. You have to be renewing your service or buying new service to apply. I’ve tried to do this for Cingular as my contract is up, but they have a bit of a conflict of interest with Amazon.com, apparently…”

(continued)
“…After a long run-around from Cingular, Amazon finally got me the information that I needed. Cingular won’t allow customers to upgrade their service through Amazon.com unless they are out of the contract for 60-days. Not just outside of their contract, but without service whatsoever. So basically, existing customers can’t use Amazon.com to renew their contract. This means I don’t get a free Pearl unless I jump service providers, which is what I may do since there’s no real downside. Bad choice by Cingular.”

Got a gripe to share about your favourite most-hated service provider? Have a trackwheel that just won’t track? Have a ‘Berry that’s not quite black enough? Any rant you want – send it our way, we’re here for you.

  • JEF

    This type of policy has always bugged me. The indirect dealers are paid a higher commission for a new customer signup than for a renewal. Part of that commission goes into subsidizing the cost of the phone. The net result is that new customers get better deals than existing customers.

    Verizon doesn’t do this and their churn is half of Cingular’s….I wonder why :-)

  • JEF

    This type of policy has always bugged me. The indirect dealers are paid a higher commission for a new customer signup than for a renewal. Part of that commission goes into subsidizing the cost of the phone. The net result is that new customers get better deals than existing customers.

    Verizon doesn’t do this and their churn is half of Cingular’s….I wonder why :-)

  • SF

    I don’t know what this guy is talking about. I have a Pearl in my pocket right now that I bought on Amazon when the $25 deal appeared and I used to replace a Treo that I’ve been using on Cingular for just over a year. There was some confusion with them about Amazon selling a service plan that wasn’t in their system yet but otherwise they had no problem letting me upgrade my phone via Amazon.

  • SF

    I don’t know what this guy is talking about. I have a Pearl in my pocket right now that I bought on Amazon when the $25 deal appeared and I used to replace a Treo that I’ve been using on Cingular for just over a year. There was some confusion with them about Amazon selling a service plan that wasn’t in their system yet but otherwise they had no problem letting me upgrade my phone via Amazon.

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