This is a near-and-slightly-dear topic to my little heart. You know how we all love knowing about these BlackBerrys, knowing that say, mine has an Intel PXA901 312 MHz processor in it. We take pride in these little things for some strange reason, and we even enjoy preying on those who aren’t privvy to the information. Ridiculing those at home, at work, and where do you seem to enjoy it most? At the wireless retailers, beating down those poor 18 and 19 year olds trying to pay their way through school who worry more about their grades then what bands those ‘Berrys are sporting.
Now, don’t get me wrong. I know that there are complete dolts often times behind those counters that need to be slapped. But why do we go in there with the amount of knowledge we have and play a game of 20 questions instead of just making an informed and smart purchase?
I’ve made note on here before about my days being employed with a wireless retailer. I was a young kid paying his way through school, and over the four years I was with the company, I not only learned about the products we sold, but the customers who buy them.
Sure, there’s the average joe that you can basically go through the sales booklet with, answer a few simple how-to’s, and send them on their way clinging to the manual. But then one of us would walk in (we’re all guilty of it) and just for giggles quiz the clerk into submission about the new device. Is this an alpha-male thing? Are women getting in on this, too?
I suppose what I’m doing is trying to defend the same kids who are in the same spot I was years ago. Most of them are there part time, devoting more time to school than their job (which should always be the case), and are going through the intense process of growing up. The average salesperson has a slightly above average knowledge of the product at hand, enough to answer some questions and make the sale. They’re provided with sales materials from the wireless carriers, and that’s their study guide.
You’ve got to appreciate the fact that on top of this study guide, they’ve got a plethora of textbooks at home from their massive courseload at school. They don’t have time to sit and examine the innerworkings of the BlackBerry and be able to strike down any question you toss their way.
What does the OS provide support for?
THE OS PROVIDES SUPPORT FOR MIDP 1.0 AND WAP 1.2., SIR!
How is data extracted from a BlackBerry stored?
DATA EXTRACTED FROM A BLACKBERRY TO A HOST COMPUTER IS STORED IN A SINGLE FILED OF IPD FORMAT, SIR!
Maybe the intensity’s toned down slightly more than that, but do you see where I’m coming from? Yes, this is their job and they should do it well, but chances are they are doing it to the best of their ability (again, there are the odd slags who need to be delegated to a fry stand somewhere). Accept the fact that they don’t have time to research these products as much as you do, go in, maybe help them out a little even, and make the purchase you prepared yourself to make.