Clerks

10 Comments

staffclerkslogo.jpg

This is a near-and-slightly-dear topic to my little heart. You know how we all love knowing about these BlackBerrys, knowing that say, mine has an Intel PXA901 312 MHz processor in it. We take pride in these little things for some strange reason, and we even enjoy preying on those who aren’t privvy to the information. Ridiculing those at home, at work, and where do you seem to enjoy it most? At the wireless retailers, beating down those poor 18 and 19 year olds trying to pay their way through school who worry more about their grades then what bands those ‘Berrys are sporting.

Now, don’t get me wrong. I know that there are complete dolts often times behind those counters that need to be slapped. But why do we go in there with the amount of knowledge we have and play a game of 20 questions instead of just making an informed and smart purchase?

schoolboy.jpgI’ve made note on here before about my days being employed with a wireless retailer. I was a young kid paying his way through school, and over the four years I was with the company, I not only learned about the products we sold, but the customers who buy them.

Sure, there’s the average joe that you can basically go through the sales booklet with, answer a few simple how-to’s, and send them on their way clinging to the manual. But then one of us would walk in (we’re all guilty of it) and just for giggles quiz the clerk into submission about the new device. Is this an alpha-male thing? Are women getting in on this, too?

I suppose what I’m doing is trying to defend the same kids who are in the same spot I was years ago. Most of them are there part time, devoting more time to school than their job (which should always be the case), and are going through the intense process of growing up. The average salesperson has a slightly above average knowledge of the product at hand, enough to answer some questions and make the sale. They’re provided with sales materials from the wireless carriers, and that’s their study guide.

drillsergeant.jpgYou’ve got to appreciate the fact that on top of this study guide, they’ve got a plethora of textbooks at home from their massive courseload at school. They don’t have time to sit and examine the innerworkings of the BlackBerry and be able to strike down any question you toss their way.

What does the OS provide support for?

THE OS PROVIDES SUPPORT FOR MIDP 1.0 AND WAP 1.2., SIR!

How is data extracted from a BlackBerry stored?

DATA EXTRACTED FROM A BLACKBERRY TO A HOST COMPUTER IS STORED IN A SINGLE FILED OF IPD FORMAT, SIR!

Maybe the intensity’s toned down slightly more than that, but do you see where I’m coming from? Yes, this is their job and they should do it well, but chances are they are doing it to the best of their ability (again, there are the odd slags who need to be delegated to a fry stand somewhere). Accept the fact that they don’t have time to research these products as much as you do, go in, maybe help them out a little even, and make the purchase you prepared yourself to make.

  • Aaron

    Let me tell you, I’ve worked at a cell phone store.

    I’ve had Reps come in from all over. I’ve had BlackBerry Reps swear that there will never ever ever be a BlackBerry with a Camera or with a Removable memory card.

    I’ve had Reps come in and say that GSM is dead and CDMA is being used by , and the other way around.

    I’ve had my Boss and teacher say that HSDPA will come out next week, next month, next year, never, they cancelled it for WiMAX, that HSDPA is just another name for EVDO, that the Goverment’s Cell Towers are blocking free tv stations and that’s why I can’t get anything on my TV without subscribing to Satellite or Cable TV.

    My store kept a stock of 3 BlackBerry devices, 1 Smartphone that ran Windows Mobile, and about 5 of every other cell phone on the market. When we sold one of our phones, we had to wait a week to get another one in.

    The best thing that a customer can do, is to make friends with one of the sales people, to get their card, and to thank them. You should never buy something in a contract without thinking it over for a day. Ask the sales person why they have the phone that they have. And remember, the pimply faced sales clerk doesn’t know why you’re getting spam, either.

  • Aaron

    Let me tell you, I’ve worked at a cell phone store.

    I’ve had Reps come in from all over. I’ve had BlackBerry Reps swear that there will never ever ever be a BlackBerry with a Camera or with a Removable memory card.

    I’ve had Reps come in and say that GSM is dead and CDMA is being used by , and the other way around.

    I’ve had my Boss and teacher say that HSDPA will come out next week, next month, next year, never, they cancelled it for WiMAX, that HSDPA is just another name for EVDO, that the Goverment’s Cell Towers are blocking free tv stations and that’s why I can’t get anything on my TV without subscribing to Satellite or Cable TV.

    My store kept a stock of 3 BlackBerry devices, 1 Smartphone that ran Windows Mobile, and about 5 of every other cell phone on the market. When we sold one of our phones, we had to wait a week to get another one in.

    The best thing that a customer can do, is to make friends with one of the sales people, to get their card, and to thank them. You should never buy something in a contract without thinking it over for a day. Ask the sales person why they have the phone that they have. And remember, the pimply faced sales clerk doesn’t know why you’re getting spam, either.

  • Krad

    There is a much larger issue involved. People especially Americans feel that certain jobs or situations are beneath them.

    My whole life i have put 100% into what I do. Every job I had i learned as much as I could. I did for two reasons. First reason to take pride in my work and not look like stupid ass. The second to find ways to take shortcuts or make smarter quicker decisions to save time and energy.

    There is at least 10-30 minutes a day where a person has nothing to do and they pop on their cell phone or do a sudoku puzzle… if they took that time to memorize or learn features of phones it would help out customers…

    But being frank… and not susan, Retail salesman/customer service is very lazy and couldn’t be bothered…. it is very dishearting as a customer and i look to buy from local small businesses…

    However the only store not like that for me has been Target… There is always someone to help and they do it with a smile…. you know… how home depot used to be…

    I have made alot of sales and i consult now in the I.T. biz… #1 knowing your customers and knowing your products….

    A.B.C. bitches….

  • Krad

    There is a much larger issue involved. People especially Americans feel that certain jobs or situations are beneath them.

    My whole life i have put 100% into what I do. Every job I had i learned as much as I could. I did for two reasons. First reason to take pride in my work and not look like stupid ass. The second to find ways to take shortcuts or make smarter quicker decisions to save time and energy.

    There is at least 10-30 minutes a day where a person has nothing to do and they pop on their cell phone or do a sudoku puzzle… if they took that time to memorize or learn features of phones it would help out customers…

    But being frank… and not susan, Retail salesman/customer service is very lazy and couldn’t be bothered…. it is very dishearting as a customer and i look to buy from local small businesses…

    However the only store not like that for me has been Target… There is always someone to help and they do it with a smile…. you know… how home depot used to be…

    I have made alot of sales and i consult now in the I.T. biz… #1 knowing your customers and knowing your products….

    A.B.C. bitches….

  • Krad

    The best is when a salesperson claims they don’t know of a phone sold by their company.. when it is right behind them on the damn floor!!!!

  • Krad

    The best is when a salesperson claims they don’t know of a phone sold by their company.. when it is right behind them on the damn floor!!!!

  • Jason

    Why do I enjoy giving the poor kid at cigular a hard time? It’s simple. This is the one of the few things I know a little about. The first thing to remember, that poor kid is a sales person who gets commission for talking your grandma into signing up for 2000 min a month and buying a $400 camera phone so he gets the commission.
    I go to the car lot, where I don’t know much about engines and such, the sales guy lifts the hood and says look at that, and my wife snickers while elbowing me. She knows I’m trying to think of something to say, it normally comes out sounding like. . . “Yea, that’s an engine”.
    I try to buy a home theater system, washer and dryer, oven, whatever; the sales guy attempts to confuse me with the knobs and fancy lights.
    YET, when I go to the cell phone store, hours wasted on the internet all pay off. It is the only time that I probably know more than my adversary at the counter.
    Do I go to the store with the decision already made? Yes. When I walked into the cigular store there was no doubt that I was buying the Pearl. Did that stop me from asking the guy very specific questions that I knew he wouldn’t know the answer to, like does the upgrade allow for 2 gig cards?
    I just wanted to watch the sales person squirm. It’s nice not to be the one on the hook for once. I’m married and I dislike my job, my life is filled with very small victories

  • Jason

    Why do I enjoy giving the poor kid at cigular a hard time? It’s simple. This is the one of the few things I know a little about. The first thing to remember, that poor kid is a sales person who gets commission for talking your grandma into signing up for 2000 min a month and buying a $400 camera phone so he gets the commission.
    I go to the car lot, where I don’t know much about engines and such, the sales guy lifts the hood and says look at that, and my wife snickers while elbowing me. She knows I’m trying to think of something to say, it normally comes out sounding like. . . “Yea, that’s an engine”.
    I try to buy a home theater system, washer and dryer, oven, whatever; the sales guy attempts to confuse me with the knobs and fancy lights.
    YET, when I go to the cell phone store, hours wasted on the internet all pay off. It is the only time that I probably know more than my adversary at the counter.
    Do I go to the store with the decision already made? Yes. When I walked into the cigular store there was no doubt that I was buying the Pearl. Did that stop me from asking the guy very specific questions that I knew he wouldn’t know the answer to, like does the upgrade allow for 2 gig cards?
    I just wanted to watch the sales person squirm. It’s nice not to be the one on the hook for once. I’m married and I dislike my job, my life is filled with very small victories

  • bradley

    i carry a t-mobile blackberry 8700g and a t-mobile blackberry pearl 8100… I walked past a t-mobile dealer in the mall, mind you i was within grabbing range from them, one of them asked me what phone i had and swore he had one better than the ones i had… i laughed and told the guy to learn the stuff he’s selling… just a reason why i hate 3rd party vendors

  • bradley

    i carry a t-mobile blackberry 8700g and a t-mobile blackberry pearl 8100… I walked past a t-mobile dealer in the mall, mind you i was within grabbing range from them, one of them asked me what phone i had and swore he had one better than the ones i had… i laughed and told the guy to learn the stuff he’s selling… just a reason why i hate 3rd party vendors