Who can REALLY hear you now?

Posted
by
Steve St. Pierre
on February 22, 2007, at 10:48 AM
in News
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Comments: 2 responses
2 Comments

emptyroadcell.jpgFor a while now, Cingular’s been using the whole “fewest dropped calls” schtick, but just like their product launches, they seemed to muck that up, too (I’ll stop the bashing soon enough, don’t worry). A recent survey put on by mindWireless used its database of call data to research the facts of who really has the fewest dropped calls. Cingular customers already know that they’re not at the top of the list, but who is?

Using a sample of more than 80 million calls placed and received between January 1, 2006 and June 30, 2006, mindWireless found Sprint, followed by Cingular’s legacy AT&T Wireless to have the fewest number of dropped calls, nearly 50 percent behind Verizon, the carrier claiming the best, most reliable network.

Geographic location, topography and population size are all variables in the performance of a wireless network. An independent services provider with no carrier alliances, mindWireless defined a dropped or “duplicate call” as a call from a cellular device to another wireless device or landline placed within two minutes of a prior call to the same destination, with no call between. Additionally, calls to self (voicemail) & Nextel push-to-talk calls were excluded

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  • Thought

    These corporate studies are kind of like political polls…one never knows which one to believe, and it seems there is one that supports every conclusion and point of view out there.

    Personally, I find these results difficult to believe. Just based on anecdotal evidence, I’d say that Sprint is awful. Everyone I know that has had Sprint hated them. Add to that the fact that Sprint is bleeding customers, with the lowest net additions and the highest churn, and I really cannot believe they have the fewest dropped calls. If Sprint really is the best, it’s the best kept secret, even to the point of keeping the secret from their customers.

  • Thought

    These corporate studies are kind of like political polls…one never knows which one to believe, and it seems there is one that supports every conclusion and point of view out there.

    Personally, I find these results difficult to believe. Just based on anecdotal evidence, I’d say that Sprint is awful. Everyone I know that has had Sprint hated them. Add to that the fact that Sprint is bleeding customers, with the lowest net additions and the highest churn, and I really cannot believe they have the fewest dropped calls. If Sprint really is the best, it’s the best kept secret, even to the point of keeping the secret from their customers.