You got to experience RIM’s roll-out of the Pearl – a bit of a change to the BlackBerry everyone’s grown accustomed to. Did that throw you for a loop?
Kinda, but not really. It was still the same kind of details, just a different version of the BlackBerry. A lot of people seem interested in buying them all the time, but always back out sooner or later. It’s a popular item, it’s the prices that scare people away.
It’s the data charges, isn’t it?
So if (specific Canadian wireless carrier) lowered or bettered their data pricing, you think you’d have an easier time selling the Pearl or future BlackBerry devices?
I think so.
Thanks for being so open. So everytime a new BlackBerry comes out, what kind of training do you get?
There’s a quarterly sales guide that sits in our backroom that we all have to look through and sign the back of to prove management that we read it. And there’s always product sheets lying around to look at, too. I don’t know. Sometimes I just use the info that’s on the display itself to sell – that’s usually all the customer wants most times.
Does it get confusing with all of products you have to sell?
So if I were to ask you about a device that’s supposed to be coming out soon, what could you tell me?
Depends, I guess.
Alright. What do you know about the BlackBerry 8800?
I’ve heard of it.
It’s coming out soon and it’s like the BlackBerry Pearl only with a bigger keyboard.
And that’s all you can tell us right now?
That’s all I know. I don’t know about everyone else here. We could ask—
No, it’s alright. I think I’ll be ok. Thanks for your time.
It’s at this point that I thanked our pal Gary and let him get back to stocking the confection items. I think I may have actually lost a few IQ points during the in the process of the interview. I know that there are talented clerks out there going above and beyond, but those middle of the road reps like Gary are just there paying for school and don’t care if you get the data plan you want. Or they might care, actually, they’re just too overwhelmed to do their job right.
Either way, if you’re a clerk at a store or used to be employed by a wireless carrier, I’d be intrigued to hear your stories. Same if you’re a customer – I’d love to hear success stories as well as tales of woe. Let’s all give Gary a big round of applause – good luck in your future endeavours.