How Did You Handle The Blackberry Outage

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You’re probably tired of all this outage talk seeing how it started a couple days ago, but just like how the major news channel will cover something to death, we will do the same. It was actually surprising this time around because there was such a media frenzy over this outage even though it’s happen in the past. In 2005, Australia’s Telstra was down 24 hours. Earlier the same year, there was a similar scenario to yesterday’s outage that took down Blackberry service in North America.

Now I clearly remember not being that pissed off when it went down two years ago. If it wasn’t for my Blackberry being provided by my work I probably would have tossed it against the wall, or maybe pull a Naomi and hit my assistant with it. It’s really scary to think how one can get addicted to such a piece of hardware.

But I’m preaching to the choir, it’s the “outsiders” that don’t understand our addiction. I’m sure they probably they thought the media frenzy was a big joke and for the crackberry users to just call each other. It’s not about being addicted to a piece of electronic hardware named after a fruit, but it’s the sentiment of being disconnected to the world? The Lost analogy is fitting because you might aswell have sent us to that island to fend for ourselves.

Or maybe it’s just me.

  • TK in Toronto

    I have been a Blackberry subscriber since August last year. I like my Blackberry 7130G. Although, I didn’t use it as much before I do now. All I have to say is I am very disappointed in RIM. They have remained completely silent about the whole outage problem. It’s very unprofessional and their attitude lacks customer service.

    I am surprised, that they never notified customers through their corporate website or any press releases by any official from RIM. Moreover, when service resumed they still didn’t notify users or send out a statement of apology.

    Very sloppy on RIM’s part. They are getting too confident in being a leader in the wireless handheld gig and might feel they don’t owe anything to their customers. I hope they realize that their dominance in the market could end very soon.

  • TK in Toronto

    I have been a Blackberry subscriber since August last year. I like my Blackberry 7130G. Although, I didn’t use it as much before I do now. All I have to say is I am very disappointed in RIM. They have remained completely silent about the whole outage problem. It’s very unprofessional and their attitude lacks customer service.

    I am surprised, that they never notified customers through their corporate website or any press releases by any official from RIM. Moreover, when service resumed they still didn’t notify users or send out a statement of apology.

    Very sloppy on RIM’s part. They are getting too confident in being a leader in the wireless handheld gig and might feel they don’t owe anything to their customers. I hope they realize that their dominance in the market could end very soon.

  • George

    Welcome to RIM’s mentality, you are right they are arrogant as a company. I think it’s a direct reflection of their top brass.

    The whole NTP scenario proved it, RIM could have settled about 500x before and saved themselves a whole lot of change and bad publicty. But RIM was too proud to admit any fault and they still haven’t …

  • George

    Welcome to RIM’s mentality, you are right they are arrogant as a company. I think it’s a direct reflection of their top brass.

    The whole NTP scenario proved it, RIM could have settled about 500x before and saved themselves a whole lot of change and bad publicty. But RIM was too proud to admit any fault and they still haven’t …

  • R.T.

    I know for a fact that they’re weren’t sure what the cause was yet. Give ‘em a break for Pete sake.

  • R.T.

    I know for a fact that they’re weren’t sure what the cause was yet. Give ‘em a break for Pete sake.

  • Jason

    I’m just glad that I have Opera on my BB. Because the Opera browser uses a different ‘server’ or whatever I was still able to manually check my email. Not as sexy, but it worked for me.

  • Jason

    I’m just glad that I have Opera on my BB. Because the Opera browser uses a different ‘server’ or whatever I was still able to manually check my email. Not as sexy, but it worked for me.