Thereâ€™s been some muttering that RIM knew about the blackout last week a solid two hours before it hit. A few folks reckon that BlackBerry users should have been able to get a heads up on the outage, but that might not be the case. Now, Iâ€™m no technician (they keep me around BBCool for my good looks and charm), but how easy do you guys think it is to determine that thereâ€™s nothing you can do in a case like that? If a doctor has two hours to save a patientâ€™s life, would you rather he spend that time fighting a possibly avoidable death, or use it trying to figure out how to tell the family? Thereâ€™s no doubt that behind RIMâ€™s cool, tight-lipped PR faÃ§ade was a gaggle of headless chickens trying figure out what the hell went wrong, and Iâ€™d way rather they do that than focus on spin-doctoring, trying to cover the companyâ€™s ass for the screw-up.
Of course, I’m not saying that a warning of some service interruptions wouldn’t have been appreciated. Even if it was just before the crash happened, anything would have stopped a lot of customers from harassing tech support about something AT&T et al. couldnâ€™t fix. But outside of telling people what they would have figured out eventually anyway, how much difference would early warning have really made? Post a comment and let us know what you think.