Comments on: Think twice about calling Sprint customer service

By: me'''

me''' — Sat, 09 Mar 2013 04:32:00 +0000

I meant chefraphael,, but it don’t matter Sprint Worker!

By: me'''

me''' — Sat, 09 Mar 2013 04:29:00 +0000

You need a life and obvious some home training..I blame your mother for your rudeness.. you actually need to grow up not Christie

By: Horrible customer service!!!

Horrible customer service!!! — Sat, 09 Feb 2013 18:53:00 +0000

Same thing with me!! A manager just hung up on me also!!!

By: Horrible service from sprint

Horrible service from sprint — Sat, 09 Feb 2013 18:51:00 +0000

Sprint’s customer service sucks!!! I had a manger hang up on me when I asked to speak with his manager. Horrible!!! Do NOT switch to sprint!!!

By: Terry strauss

Terry strauss — Fri, 01 Feb 2013 18:08:00 +0000

I sure wish i would have found this page before i upgraded i have been a customer for 7 1/2 years starting with nextel and always very happy until Nov 7 2012 when i decided to keep sprint and upgrade my phones I hadnt done it for over 4 years because I wasnt sure I wanted to keep sprint I liked nextel. On nov 7th I went to the sprint store in Owosso to pay my bill and look into a new phone I still had the old 530 nextel and my speaker went out so it was time to make a decision . A rip off artist named caleb said he could help me get new phones and let me make a payment on my bill. I made the horrible mistake of falling four it . I got two new phones 1 free after $50 mail in rebate and 1.99 after $50 dollar mail in rebate he said I had plenty of credits because I hadn”t upgraded in so long that The phones would end up costing me nothing haha very funny he charged me $50 for my .99 cent phone $45 for acesseries that he said I had credits for and put no money on my bill I gave him $300 dollars that day. Since then I have paid well over $600 dollars just to keep the peice of crap phones that don”t work any where on I still have not received my rebates or my credit for one phone $120. But I keep getting those bills every month and when I call customer service they say well we owe you more than you owe us they transfer me to the rebate center were the computer is great to deal with I am over dealing with sprint but can”t afford the $500 to get out off my contract . Maybe Sprint wouldn”t have the best customer service rating if we all called the better business bureau on them

By: ARTHUR HUNT

ARTHUR HUNT — Fri, 11 Jan 2013 04:27:00 +0000

I have been a SPRINTcustomer for two years now and they have always been great. I’VE got behind in my bills 4 or 5 times and they have always worked it out for me. they have always been curtious. I will never change companies…

By: cheryl ryan

cheryl ryan — Wed, 31 Oct 2012 15:18:00 +0000

Well as far as I’m concerned I’ve made many calls to customer service and a couple times I had them on the phone for a long time and they were very, very nice and polite to me. they also solved my issues. Sprint has very good customer service.

By: Boogie Braun

Boogie Braun — Mon, 22 Oct 2012 23:24:00 +0000

I have had that same problem with Sprint hanging up on you. After getting my phone, I had no or very poor connection in my home so I was told I could go somewhere else but would have to return my phones after paying $210 each for them, not to get reimbursed. It is always a competing strategy with Sprint…meaning win lose strategy where they will attempt to win every time. Adios Sprint!

By: j0ey26

j0ey26 — Mon, 15 Oct 2012 02:17:00 +0000

I never had a problem calling them about a problem with my phone. BEST CUSTOMER SERVICE EVER!!! Plus i get service in places where AT&T and Verizon don’t get.

By: Amber Joe

Amber Joe — Thu, 27 Sep 2012 15:23:00 +0000

Here’s an idea. How about not taking out your anger on Sprint employees. You dropped your phone? Oh, well did you have a case on it and insurance? No? Hmm. Looks like that’s your stupidity then. I have been a Sprint customer for years and now I am an employee. I love my job because I love helping people, but if you walk into my store with an attitude and blow up at me, don’t expect me to bend over and kiss your ass. I’m here to assist you, not baby you. I didn’t mess up your device. I didn’t lose it. I didn’t post anything to your bill. I’m here to help, not be a punching bag. Would you like somebody to go into your place of work ranting and raving about something that you had nothing to do with? I doubt it. Keep that in mind the next time you walk into a Sprint Store or call a customer service rep.

By: Amber Joe

Amber Joe — Thu, 27 Sep 2012 15:10:00 +0000

Actually, Sprint is rated the best customer service. Nice try though.

By: Amber Joe

Amber Joe — Thu, 27 Sep 2012 15:08:00 +0000

Sprint doesn’t track your device, nor do they replace it. There’s a service that you could have requested to track your device. You have to go through insurance for a replacement. If your contacts weren’t back to gmail, then that’s your fault. They didn’t have to apologize, but they were being empathetic towards you, which you should be thankful for. You aren’t a child, so don’t complain when you aren’t babied. Grow up.

By: Amber Joe

Amber Joe — Thu, 27 Sep 2012 15:00:00 +0000

Actually, Sprint is rated the best customer service. Nice try though.

By: chefraphael

chefraphael — Tue, 18 Sep 2012 18:15:00 +0000

I just got off the phone with Christie B.
757-223-3627 the representative that contacts you when you write a complaint to Dan@Sprint.com – Although she is trying to hold on to her professional cool, she did twisted my story into a mesh of lies. My phone was stolen out of my car and after I found myself in the Sprint store without help and fair assistance I strongly felt it was safe to leave Sprint and join another service provider. Sprint did not disconnect nor track my phone and failed to assist even so I paid for insurance… She did call back and back-tracked some “offers” trying to verify my personal data again… These people are creepy. It is disconcerting how they professionally manipulate a simple truth into a complex denial of basic services… All I needed was my phone back, my personal data restored and human compassion during an unpleassant incident. Instead I am ingulfed in a conondrum of SPRINT methods and appologethic employees…

By: "T"

"T" — Thu, 06 Sep 2012 03:57:00 +0000

SprInt Is a rIp off!!!!!!! I hope Sprint does give me the boot and my account ends up with a “0″ balance. My so called 4 lte is non existent and 3g works on occasion. All they keep telling me is that the towers are working fine in my area. Nothing but b.s. I have trouble accessing the internet, accessing most of my apps, text messages get returned, signal isn’t strong enough without the 4g to use the hotspot. I have called about this every since I upgraded my phone a month ago several times and nothing gets done. I was promised a credit, which I did not get and a manager accused me of lying about it all the last time I complained. It’s all in my fIle and he acted as if I was making it all up. Then I’m told that I would have to pay $350 to get out of my contract. This is FRAUD and I will not stand for it!

By: George Barnes

George Barnes — Fri, 31 Aug 2012 21:41:00 +0000

My bill is never the same each month is higher than the last they always give me reasons y but when I disagree because the rep is wrong they treat me like crap so screw sprint they use to be a company u can trust but not anymore……

By: tony connell

tony connell — Wed, 22 Aug 2012 03:55:00 +0000

I am a 14 year customer with five phones in the past they wear awesome lately I had problems with insureon it took .me two weeks 5 tri to the Sprint store ps and about 3 hours a day with 5 hours on the phone Sat and finely 6 on sunday and I was proven to be correct and a new phone that .I pyed for is more les on its way I was offerd 20 dollars for my inconvincs . I hope they cancle me u asked serval times to be released from my contrct I hope that when i call to complan tomrow the dump me I use to love sprint. And even tell my friends how great they wear i miss those days
Sent from a super bounce truck
Sincerly former sprint costomnet

Tony

By: Pam Kocher

Pam Kocher — Mon, 20 Aug 2012 02:38:00 +0000

I just tried to open an account with Sprint for myself and my two boys. I failed their identity test and was told I could not reapply for phones for two months! I could not remember mailing addresses from over 15 years ago and that is why I failed the identity test. So frustrating. Had been looking forward to this carrier change am now thinking that Sprint is not the company for me. I just refinance my home easier than the experience I had today. I also have had my present job for more than 10 years. That did not matter at all to Sprint.

By: MSRIVERA

MSRIVERA — Tue, 14 Aug 2012 03:42:00 +0000

SPRINT IS THE WORST PHONE COMPANY OUT THERE!!! They transfer you to two different departments and then hang up on you! They promise you one thing and when it doesnt show up they never knew about it,hmmm i say fishy. Everybody is rude and give you the run around. DONT RECOMMEND IT ALL,YOUR BETTER OFF WITH A PREPAID BEFORE MAKING THAT MISTAKE!

By: guest

guest — Sat, 04 Aug 2012 16:47:00 +0000

I called this guy on a repair problem with a phone and he is a very rude individual that was worse then ant sprint rep I have ever talked to not helpful at all. don’t waste your time calling this guy….