Bacon on BlackBerry: Ringtones, trackballs and Outlook (oh my!)

12 Comments

Jeff BaconIt’s been a long time since we’ve seen an update from Magmic‘s BlackBerry guru, Jeff Bacon, but that’s because he’s been hard at work this summer with Bacon family barbeques in his backyard plunging the depths of RIM’s inner sanctum looking for answers to your most pressing questions. So sit back and take a load off, as our BlackBerry expert regales you with stories of glowing trackballs and the dreaded ‘red X’. Oooh, spooky.

Q: When I send a message, I get a red ‘X’ next to the message. What does that mean and how can I fix it?

Jeff BaconA: I get the red X all the time too. It’s pretty annoying but usually I just have to hit resend and the message goes fine. Therefore, I haven’t looked too deeply into it for myself but I suppose this is a good excuse =). I looked it up on RIM’s support site and they have a long list of possibilities (not all relating to sending an email). This looks like a good reference so rather than re-printing it all here, I’ll clip a few items and then you can visit the link below for more.

Delivery to service not confirmed — The message was not delivered. Resend the message.

Encryption failure – please connect your handheld to your computer — The device encryption key is different from the encryption key on your personal computer. Update the device encryption key.

Failed to contact service — The wireless network did not acknowledge the message. Resend the message at a later time.

Failed to send message — The BlackBerry Enterprise Server received the message, but it cannot send the message to the recipients. Resend the message later.

Refused by service — The connection to the wireless network refused the message. Send a new message to the contact.

Transaction error – timeout — A temporary problem connecting to the BlackBerry Enterprise Server is preventing the message from being sent.

As you can see, most of the solutions to these problems involve simply resending the message. For more details, see this RIM Knowledge Base article: RIM KB02960.

  • Michael R

    The 2nd question about outlook and the blackberry not syncing needs some clarification. Your answer is assuming the user is on a bes. Outlook and the blackberry may not be mirrored because the user may be using bis or personal email in which case there is no way to have the blackberry and outlook mirror deletions.

  • Michael R

    The 2nd question about outlook and the blackberry not syncing needs some clarification. Your answer is assuming the user is on a bes. Outlook and the blackberry may not be mirrored because the user may be using bis or personal email in which case there is no way to have the blackberry and outlook mirror deletions.

  • Jen

    I have the 8830 — can I make trackball flash when I am receiving a phone call? I wasn’t able to do it with the method for the BB Pearl.

  • Jen

    I have the 8830 — can I make trackball flash when I am receiving a phone call? I wasn’t able to do it with the method for the BB Pearl.

  • Jen

    I have the 8830 — can I make trackball flash when I am receiving a phone call? I wasn’t able to do it with the method for the BB Pearl.

  • newberry8100

    Having HARD time finding. How to input a questions.

    There is no icon

  • newberry8100

    Having HARD time finding. How to input a questions.

    There is no icon

  • Julie Main

    How do I delete a speed dial on a blackberry 8700g without deleting the whole contact?

  • Julie Main

    How do I delete a speed dial on a blackberry 8700g without deleting the whole contact?

  • Julie

    It won’t save the encryption key… keeps defaulting back to 0.

  • Julie

    It won’t save the encryption key… keeps defaulting back to 0.

  • Julie

    It won’t save the encryption key… keeps defaulting back to 0.