It’s been a long time since we’ve seen an update from Magmic‘s BlackBerry guru, Jeff Bacon, but that’s because he’s been hard at work this summer
with Bacon family barbeques in his backyard plunging the depths of RIM’s inner sanctum looking for answers to your most pressing questions. So sit back and take a load off, as our BlackBerry expert regales you with stories of glowing trackballs and the dreaded ‘red X’. Oooh, spooky.
Q: When I send a message, I get a red ‘X’ next to the message. What does that mean and how can I fix it?
A: I get the red X all the time too. It’s pretty annoying but usually I just have to hit resend and the message goes fine. Therefore, I haven’t looked too deeply into it for myself but I suppose this is a good excuse =). I looked it up on RIM’s support site and they have a long list of possibilities (not all relating to sending an email). This looks like a good reference so rather than re-printing it all here, I’ll clip a few items and then you can visit the link below for more.
Delivery to service not confirmed — The message was not delivered. Resend the message.
Encryption failure – please connect your handheld to your computer — The device encryption key is different from the encryption key on your personal computer. Update the device encryption key.
Failed to contact service — The wireless network did not acknowledge the message. Resend the message at a later time.
Failed to send message — The BlackBerry Enterprise Server received the message, but it cannot send the message to the recipients. Resend the message later.
Refused by service — The connection to the wireless network refused the message. Send a new message to the contact.
Transaction error – timeout — A temporary problem connecting to the BlackBerry Enterprise Server is preventing the message from being sent.
As you can see, most of the solutions to these problems involve simply resending the message. For more details, see this RIM Knowledge Base article: RIM KB02960.