UPDATED: BIS service hiccup on Friday

RIMThere were reports on the 7th. of a slowdown or full-on blackout of BlackBerry Internet Service e-mail across several carriers and countries. About half of BlackBerry users were affected for up to 8 hours. All’s well now, of course, but the memory of the major outage last spring is still fresh in many people’s minds and has them concerned for RIM’s service stability. Information on network status was still solely through carriers, even when the problem was on RIM’s end. What do you think, guys? Is it RIM’s responsibility to communicate to the end users in these situations, or should their attention be entirely on the carrier? It seems silly to have to wait to get information second-hand from your service provider, when a single page on RIM’s website could save people some confusion…

UPDATE: Here we are Tuesday, and we’re still getting scattered reports of BlackBerry outage. Whether this is just because of struggling to keep up with the backlog or things are still busted from the initial crash is anybody’s guess.

Comments [9 Responses]

john
September 10th, 2007 at 8:34 am

They outage made doing business tough. Someone should stwp up and inform loyal customers. Its the right thing to do.

12-inch
September 10th, 2007 at 9:30 am

I was wondering why I wasn’t getting any e-mails on Friday. I just thought I was out of memory and needed to delete some old e-mails.
No worries though, as a student, the occasional hiccup isn’t incredibly stressful.

It would be nice to get a text or something letting us know though.

kalikidtx
September 10th, 2007 at 10:46 pm

BIS sends you an email when you email address settings change and it will no longer push those emails, they don’t send that message to at&t and others to then notify you? one have one way of logic for one error and a completely different form of logic for the other larger issue? great article…

ACE Computer Services Blog » Blog Archive » Lots ‘O Links: 9/11/07
September 11th, 2007 at 7:07 am

[…] BIS service hiccup on Friday- A little rest for the BlackBerry thumb. […]

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