UPDATED: BIS service hiccup on Friday

14 Comments

RIMThere were reports on the 7th. of a slowdown or full-on blackout of BlackBerry Internet Service e-mail across several carriers and countries. About half of BlackBerry users were affected for up to 8 hours. All’s well now, of course, but the memory of the major outage last spring is still fresh in many people’s minds and has them concerned for RIM’s service stability. Information on network status was still solely through carriers, even when the problem was on RIM’s end. What do you think, guys? Is it RIM’s responsibility to communicate to the end users in these situations, or should their attention be entirely on the carrier? It seems silly to have to wait to get information second-hand from your service provider, when a single page on RIM’s website could save people some confusion…

UPDATE: Here we are Tuesday, and we’re still getting scattered reports of BlackBerry outage. Whether this is just because of struggling to keep up with the backlog or things are still busted from the initial crash is anybody’s guess.

  • john

    They outage made doing business tough. Someone should stwp up and inform loyal customers. Its the right thing to do.

  • john

    They outage made doing business tough. Someone should stwp up and inform loyal customers. Its the right thing to do.

  • http://blog.gioria.org/ SPoint

    It’s 15h58 in France, and it seem that BlackBerry network is out since 13h30

  • http://blog.gioria.org SPoint

    It’s 15h58 in France, and it seem that BlackBerry network is out since 13h30

  • 12-inch

    I was wondering why I wasn’t getting any e-mails on Friday. I just thought I was out of memory and needed to delete some old e-mails.
    No worries though, as a student, the occasional hiccup isn’t incredibly stressful.

    It would be nice to get a text or something letting us know though.

  • 12-inch

    I was wondering why I wasn’t getting any e-mails on Friday. I just thought I was out of memory and needed to delete some old e-mails.
    No worries though, as a student, the occasional hiccup isn’t incredibly stressful.

    It would be nice to get a text or something letting us know though.

  • Anthony Chambers

    I think RIM needs to stop hiding behind the carriers in situations like this. It only makes matters worse when you get second hand information from someone at a call center who knows just as much as you do. It’s very bad customer service on RIMs part to keep all of their customers in the dark! A status page on blackberry.com should be mandatory during outages.

  • Anthony Chambers

    I think RIM needs to stop hiding behind the carriers in situations like this. It only makes matters worse when you get second hand information from someone at a call center who knows just as much as you do. It’s very bad customer service on RIMs part to keep all of their customers in the dark! A status page on blackberry.com should be mandatory during outages.

  • kalikidtx

    BIS sends you an email when you email address settings change and it will no longer push those emails, they don’t send that message to at&t and others to then notify you? one have one way of logic for one error and a completely different form of logic for the other larger issue? great article…

  • kalikidtx

    BIS sends you an email when you email address settings change and it will no longer push those emails, they don’t send that message to at&t and others to then notify you? one have one way of logic for one error and a completely different form of logic for the other larger issue? great article…

  • Asif Chaudhary

    It’s 2:40 pm in Pakistan on 11 Sept. and again the BIS server is down and Hiccupped.
    Not Receiving emails.

  • Asif Chaudhary

    It’s 2:40 pm in Pakistan on 11 Sept. and again the BIS server is down and Hiccupped.
    Not Receiving emails.

  • Washington, DC

    My AT&T BB has been data-dead for almost 24 hrs now. How am I supposed to check the stock market while waiting in line for my half smoke? The pain, the pain!

  • Washington, DC

    My AT&T BB has been data-dead for almost 24 hrs now. How am I supposed to check the stock market while waiting in line for my half smoke? The pain, the pain!