There were reports on the 7th. of a slowdown or full-on blackout of BlackBerry Internet Service e-mail across several carriers and countries. About half of BlackBerry users were affected for up to 8 hours. All’s well now, of course, but the memory of the major outage last spring is still fresh in many people’s minds and has them concerned for RIM’s service stability. Information on network status was still solely through carriers, even when the problem was on RIM’s end. What do you think, guys? Is it RIM’s responsibility to communicate to the end users in these situations, or should their attention be entirely on the carrier? It seems silly to have to wait to get information second-hand from your service provider, when a single page on RIM’s website could save people some confusion…
UPDATE: Here we are Tuesday, and we’re still getting scattered reports of BlackBerry outage. Whether this is just because of struggling to keep up with the backlog or things are still busted from the initial crash is anybody’s guess.
