Comments on: BlackBerry second to iPhone customer satisfaction

By: Smartphone usage on the rise | BlackBerry Cool

Smartphone usage on the rise | BlackBerry Cool — Mon, 11 Feb 2008 12:58:15 +0000

[...] 72%. While second place is nothing to sneeze at, things look even brighter when compared with the previous report in October. Apple’s customer satisfaction has fallen a whopping 10 points, mirrored to a [...]

By: RIM beats out Palm, Samsung and Motorola in customer satisfaction | BlackBerry Cool

Wed, 31 Oct 2007 19:00:13 +0000

[...] the BlackBerry might still need some work against the iPhone, it’s still kicking tail against other smartphone manufacturers when it [...]

By: bill

bill — Thu, 18 Oct 2007 19:11:28 +0000

Blackberry should not allow Verizon, Sprint, etc. to disable its stock GPS functionality with their proprietary software. Making sure BB users can use BB GPS for free like the Blackberry designers allowed for would be one smart business move for the folks at Blackberry, especially since it should be Verizon, Sprint and crew who should be catering to the outstanding device rather than the other way around.

By: justelise

justelise — Thu, 18 Oct 2007 16:57:53 +0000

I think that the results of the survey would’ve been more accurate had the participants be able to separate their experience with their carrier from the actual Blackberry. So many of the issues people have with any device are problems with the carrier itself. Between features being locked down by the carriers, to having to go through their customer support before being handed off to RIM; all of that plays into the customer service experience.

By: BlackBerry second to iPhone customer satisfaction

BlackBerry second to iPhone customer satisfaction — Thu, 18 Oct 2007 16:43:56 +0000

[...] post by Simon Sage and software by Elliott [...]