Stefano just let us know about Lekane, who have recently announced support for BlackBerry and Windows Mobile. With the system they have, you set up a contact centre with a Mobility Server and an enterprise expert team using the handheld Client Container app; the contact team forwards calls and information to the expert team no matter where they are, and the field agents can send information (sales results, updates, etc.) right on back to home base. It sounds like a pretty good way to mitigate calls to a scattered workforce.
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