J.D. Power and Associates, the same folks who did the BlackBerry customer satisfaction survey not too long ago, have put Rogers’ subsidiary Fido as top of the list for customer satisfaction. The study looked at billing, call quality, cost of service, customer service and service plan options to determine the top dog.
“We would like to thank our customers who gave us their vote of confidence and our employees who’ve worked so hard to make us better, because
you can’t receive the J.D. Power and Associates award for “Highest in Customer Satisfaction with Contract Wireless Service” without a lot of help,” says Sylvain Roy, SVP and General Manager, Fido. “We believe this award demonstrates that we are living up to our brand promise: Always by your side, with fairness, transparency, helpful suggestions and a rewarding experience from day one,” he adds.