We met the SimulScribe guys back at WES, and we’ve been toying around with their beta SimulSays software for awhile now. Considering that’s nigh-on eight months ago, we figured it’s time to do a review proper of what these guys have to offer. What SimulScribe essentially does is provide a new voice mailbox which processes and transcribes incoming messages, accessible via e-mail, web client, or their new SimulSays application for handhelds. All messages include the original audio file, so even if the transcription doesn’t quite go through, you’ll have good old-fashioned voice still available.
SimulScribe took a fair bit of setting up, and was probably the most painful part of the whole experience. After registering an account on SimulScribe’s site, we had to change our voicemail phone number as well as call forwarding options. The biggest stumbling block we encountered was that because of our voicemail plan with Rogers, call forwarding when busy, unavailable or not answered was disabled, since it’s presumed that messages will go automatically to your Rogers voicemail. As a result, we had to voluntarily downgrade our options just so our calls could properly be picked up by SimulScribe. After that was done, we were able to make the voicemail number change from the BlackBerry’s phone options.