Cellular customer satisfaction in the pits

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Customer CareConsumer Reports will be busting out their 2008 issue soon, and American carriers are getting less than stellar marks in the customer satisfaction department. The report was based on surveying some 47,000 wireless subscribers across 20-odd major U.S. cities, fewer than half of whom were completely or very satisfied. Service quality, customer service, early termination fees and mandatory contract extensions were all reasons for the dropping rating. Service is supposedly improving, even though carriers, like Sprint who scored the worst, have got a long ways to go.

  • Dawn Jernigan

    I agree with this article. I have gotten better support from http://www.wirelessbyeaccess.com, the online portal that I bought my BlackBerry device at then I get from AT&T. I wish the carriers had some competition, that would force them into giving better customer service. Until that happens I don’t see much changing.
    Dawn Jernigan

  • Dawn Jernigan

    I agree with this article. I have gotten better support from http://www.wirelessbyeaccess.com, the online portal that I bought my BlackBerry device at then I get from AT&T. I wish the carriers had some competition, that would force them into giving better customer service. Until that happens I don’t see much changing.
    Dawn Jernigan