Comments on: North American outage reported

By: SAP integrates CRM solution into BlackBerry | BlackBerry Cool

SAP integrates CRM solution into BlackBerry | BlackBerry Cool — Mon, 05 May 2008 11:54:49 +0000

[...] would be brought on board in “months, not years.” The article raises concerns over the outages that plagued RIM earlier this year, and the effect is might have on mission-critical business apps, [...]

By: Mike Lazaridis speaks about outages and more | BlackBerry Cool

Mike Lazaridis speaks about outages and more | BlackBerry Cool — Thu, 13 Mar 2008 12:30:24 +0000

[...] to sit down and talk with Mike Lazaridis, founder and co-CEO of RIM. Lazaridis talked about the recent outages, pointing out that, while the outages are lamentable, the company still has a 99.85% uptime [...]

By: Semi-stunned consumer

Semi-stunned consumer — Thu, 14 Feb 2008 03:21:46 +0000

If you want to see deep concern on RIMs part for single point of failure or that your less than mission critical email is down, guess again – here’s an expression of deep concern:

“It was an intermittent delay, a couple of hours,” he said. “It’s old news. It happened days ago.”

Balsillie’s comments were in response to a question about Monday’s outage and how it might impact the company’s relationship with corporate customers

http://www.news.com/8301-10784_3-9871065-7.html

By: Semi-stunned consumer

Semi-stunned consumer — Thu, 14 Feb 2008 03:21:00 +0000

If you want to see deep concern on RIMs part for single point of failure or that your less than mission critical email is down, guess again – here’s an expression of deep concern:

“It was an intermittent delay, a couple of hours,” he said. “It’s old news. It happened days ago.”

Balsillie’s comments were in response to a question about Monday’s outage and how it might impact the company’s relationship with corporate customers

http://www.news.com/8301-10784_3-9871065-7.html

By: Ahmed

Ahmed — Tue, 12 Feb 2008 04:57:28 +0000

Hi Ryan, I work for Zenprise and our other customers didn’t seem to have this issue. There is a field in the Zenprise console that updates itself with the last time one of our SRP connectivity tests failed. Additionally, you should be able to open up the details of the diagnostic tests we run to see all of the instances of failed connections to the RIM network. Our other customers told us that these fields were constantly updating throughout the outage. I would be more than happy to get on a call and walk you through the console. Feel free to send us an email at support@zenprise.com.

By: Ahmed

Ahmed — Tue, 12 Feb 2008 04:57:00 +0000

By: Blackberry outage « TechBays

Blackberry outage « TechBays — Tue, 12 Feb 2008 03:00:59 +0000

[...] Posted on February 11, 2008 by Carlo Maglinao Blackberry Cool notes the outage happening today. Then now I remembered I had issues not receiving emails and cannot browse the net [...]

By: harsha

harsha — Tue, 12 Feb 2008 02:43:00 +0000

Simon,

My company is currently evaluating zenprise and other monitoring tools. While Zenprise did detect the ACTUAL SRP outage from 12:30 – 12:40 PST that was really the end of what they reported on. As I’m sure you know the problem lasted for at least 4 hours more. SRP was connected after 12:40 as far as Zenprise was concerned at it was rather difficult to gain any information after that. Alerting me to an apparent 10 – 15 minute outage really gave me a false sense of security thinking the problem was resolved.

As unfortunate as thing may be this was the case last week as well with the AT&T outage. While you blogged that Zenprise detected the outage, that really wasnt the case.

I don’t like to be someone who rains on the parade but before you promote a company or site I think you should have a bit more real world information on things.

– Ryan

By: harsha

harsha — Tue, 12 Feb 2008 02:43:00 +0000

Simon,

As unfortunate as thing may be this was the case last week as well with the AT&T outage. While you blogged that Zenprise detected the outage, that really wasnt the case.

I don’t like to be someone who rains on the parade but before you promote a company or site I think you should have a bit more real world information on things.

– Ryan

By: angela

angela — Tue, 12 Feb 2008 01:32:38 +0000

I can’t figur out if RIM is back in business. I am resending emails, but can’t tell if they are going through. They say ‘sent’ but I don’t feel confident they are going through. Does anyone know?

By: angela

angela — Tue, 12 Feb 2008 01:32:00 +0000

By: Another Outage for RIM « BlackBerry Developer SideShow

Another Outage for RIM « BlackBerry Developer SideShow — Tue, 12 Feb 2008 01:23:27 +0000

[...] Outage for RIM Another service outage for RIM and another batch of emails to us from customers wondering if their email is acting funny because [...]

By: MacBastard

MacBastard — Tue, 12 Feb 2008 00:46:46 +0000

I’m on T-Mobile in Seattle using BIS, and I’m still getting my mail and still able to browse. I think RIM’s telling AT&T it’s affecting everyone just to make them feel better.

By: MacBastard

MacBastard — Tue, 12 Feb 2008 00:46:00 +0000

I’m on T-Mobile in Seattle using BIS, and I’m still getting my mail and still able to browse. I think RIM’s telling AT&T it’s affecting everyone just to make them feel better.