If you’ve listened to our podcasts, you’ve probably heard of Zenprise. They create software for monitoring and troubleshooting BlackBerrys on an enterprise scale. Their software monitors BES, carrier availability, Active Directory health, network performance, and a great deal more, as well as alerts the correct staff when a problem is noticed. They just announced Zenprise 3.3, which enhances detection of user-specific errors and more general carrier issues, and also adds flexibility over which system their softwares will monitor.
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