Mike Lazaridis speaks about outages and more

The team at SearchMobileComputer had a chance to sit down and talk with Mike Lazaridis, founder and co-CEO of RIM. Lazaridis talked about the recent outages, pointing out that, while the outages are lamentable, the company still has a 99.85% uptime and is gunning for four straight nines. The company came under a little fire for not getting word out as to the reason for the outage, but he dismissed this by saying that they were vastly more concerned with getting the systems back up ASAP than with reporting the cause. The article goes on to talk about Lazaridis’ thoughts on the iPhone, the advantages of RIM’s business model and their staying power in the industry.

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Cliff

“…but he dismissed this by saying that they were vastly more concerned with getting the systems back up ASAP than with reporting the cause.”

Yeah, because having the PR person do their job with announcing the issue would take away from the technicians resolving the issue *rolls eyes* don’t give lame excuses.
Cliff

“…but he dismissed this by saying that they were vastly more concerned with getting the systems back up ASAP than with reporting the cause.”

Yeah, because having the PR person do their job with announcing the issue would take away from the technicians resolving the issue *rolls eyes* don’t give lame excuses.
8130

I also hope that he talked a little about the buggy OS releases and how I have to do a battery pull hard reset every other day. And how the phone skips loading whole cds from my 8GB microsd card. Or how toutube videos get stick on the damn screen even when navigating back to the app screen. I’m not asking RIM to shotgun these releases but come on this is reducilous!
8130

I also hope that he talked a little about the buggy OS releases and how I have to do a battery pull hard reset every other day. And how the phone skips loading whole cds from my 8GB microsd card. Or how toutube videos get stick on the damn screen even when navigating back to the app screen. I’m not asking RIM to shotgun these releases but come on this is reducilous!
Sam K

Can I make suggestion to Mike Lazaridis? I.T. 101 dictates that you don’t do upgrades during normal business hours. Now given that Blackberries are used 24/7, you pick the time with the least amount of activity, preferably on a weekend when you won’t impact your business customers as much in case there’s a problem with the upgrade.
Sam K

Can I make suggestion to Mike Lazaridis? I.T. 101 dictates that you don’t do upgrades during normal business hours. Now given that Blackberries are used 24/7, you pick the time with the least amount of activity, preferably on a weekend when you won’t impact your business customers as much in case there’s a problem with the upgrade.

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