Do I need to upgrade?
The first question you’ll want to ask yourself is “Do I really need to upgrade?” The only time when an OS upgrade is really necessary is if you want some of the newer features or some application requires it. If you’re on a company BlackBerry, you might not even have to do the upgrade yourself – the latest versions of the BlackBerry Enterprise Server should be able to push out handheld software wirelessly.
Aside from that, you’ll also need to find out if your device supports the latest software. Right now we’re up to OS 4.5, which goes back as far as the BlackBerry 8700. If you’re packing an older device, check some of our download sites below to get the last version of software that worked on your BlackBerry.
There’s one last thing you should do before getting started: see if you already have the latest software. You can do that by going to Options, then About. The first line will show your model number and the second one starting with “v” should show your software version (not “Platform”). If it’s 4.5.X.XX (or 4.6.X.XX on the BlackBerry Bold), you should be alright. Any lower and you’re eligible for an upgrade.
After figuring out if you need to upgrade, there are three big steps you have to make – download Desktop Manager, download your handset’s software and install it on the BlackBerry. Easy, right?
If you upgrade but find out that it’s not supported, can you downgrade?
Has anyone tried it on a telus 8330 yet?
Your link states the Orange UK site is for the 8700. Will this work with the 8703e?
I find it quite disappointing that the 8830 World Edition for Sprint is not on that happy list of available 4.5-4.6 as is it’s lesser siblings of the 8800 series. I hope RIM gets it going soon otherwise I see something other than a Blackberry in my near future. I’m tired of fixing/cleaning the damn trackball and dealing with sub-par messaging services I could get otherwise with another manufacturer’s device.
I followed the process, plugged in my BB 8310, nothing happened wrt updates…
I did all the right steps, the device software shows up in BB desktop software 4.5, deleted vendor.xml file, Verizon 8330 and when I plug it in the desktop manager does not say Update available? What am I missing ??
thanks
I followed the directions, but I don’t get the install screen when I plug in my curve.
The link for the Blackberry 8320 software download doesn’t work.
Joe
http://www.execubrand.com
Executive Brand, Inc.
Yes, you can downgrade if necessary. Simply run the Application Loader with no battery in your BlackBerry to erase all installed applications, then remove the handheld software from your PC as you would any other software, and download and install the older handheld software as normal
A few things to point out – running handheld software designed for another network runs little risk of damaging your hardware, but you may notice that some things do not function as they should. The most common issue is that service books for internet browsing do no work correctly, and so you do not have a Browser icon. You might need that. Also, if your carrier catches you, they can void your warranty, as this violates the EULA.
Hey I downloaded both new desktop manager and new phone software for my 8310 (att) and once finished installing new desktop and then running 8310 software nothing happened when
I plugged in my phone to computer?
Any ideas?
Jay
Save yourself about 140 Megs of SLOW Download and get Desktop Manager WITHOUT Media Manager! The English version is only about 61 Megs, and the MultiLanguage version is about 90.
Aside from it being an awful program, it will conflict with ANY and ALL Roxio software you already have installed, and it does not play well with Vista. It also takes well over 200 Megs of disk space.
You’re better off just using Mass Storage Mode and/or using a reader (which is 10 times faster).
Oh yea – the direct link to the DM Download page is:
https://www.blackberry.com/Downloads/browseSoftware.do
Comment 2:
A list of the sites that host the latest version OS available for ALL Devices is available at:
http://blackberryforums.pinstack.com/blog.php?b=86
Browse the list for your device, then download from any of the sites listed below it.
Unless the carrier you download from happens to be your device’s carrier, don’t forget to rename or delete the file “C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.xml” after installing the OS, otherwise the App Loader will not associate the OS with your device.
Can they make upgrading an OS any harder? You’re just giving us more reasons why the iPhone is so easy to use. What a horrible user experience the Blackberry is.
^^^
Hard? WTF, seriously? One word — LAZY…
I have a blackberry 8320 for T-mobile. A few months ago, I installed a beta of 4.5 but I don’t think it was meant for the 8320 (4.5.0.42) so I think now the desktop manager is already recognizing that I have 4.5 installed so when I try to instal 4.5.75, it doesn’t work, any ideas?
Brian,
Pull your head outta your *** and see that 95% of the world finds technology difficult to use. So yeah…Hard is an understatement.
MTS 8330 OS 4.5 messed up my Sprint curve. I get a JVM Error 548-flash erase failed. How od I reload OS 4.3 until Sprint comes out with 4.5? Desktop Manager 4.5 won’t recognize my BBY, so I can’t just reload 4.3. Thanks
For those who aren’t getting a notification like the one in step 3… If you just installed the Desktop Manager and handheld software, your computer might need a reboot before it recognizes everything (as tends to be the case with a lot of software).
@RobertSmith It doesn’t look like there’s an OS 4.5 for the 8703 or the 8830 just yet. If you find a download link, please post it!
@Joe Thanks! Fixed.
can I go to the at&t store and have them do it?
The upgrade to my 8330 went smoothly (BOS BIS 4.5). Had never updated my BOS before but seems to have gone without a hitch. I guess time will tell. I do not seem to have HTML mail viewing capability but that might be an issue on VZW’s side.
Thanks for the guidance on how to set up.
Thanks Simon! I’ll keep a lookout!
Can I upgrade to 4.5 on my bb curve my carrier is us cellular?
I installed the new OS on my 8700g. The upgrade went fine, but now I’m having trouble viewing the reminders of the calender and the tasks. You can see that rinminders popped up while the device is loccked, but as soon as I unlock the device the reminders are gone
Also, is there a way to unlock the Blackberry with the trackwheel?
Stefan
i installed the new OS, it was all good for a couple of hours, then it started to reset it self time and time again.
need help!!
Every time i tryy to upgrade my phone it says theres no new updates for my bb??? SOMEONE HELP MEEEE
I have a 8130 from US Cellular and followed the steps and also don’t get the upgrade notices when I plug it in (I double-checked after a reboot). I checked the about in my BB Connect and it lists 4.5 in the device software tab so I should be a go. Ideas?
@Ang Only if they’re really nice.
@Casey Your Curve is definitely upgradeable! Check Options>About to check your Curve’s model number, and download the appropriate OS from page 2.
@confused as hell
I was having the same problem till I looked at the notes on the vender.xml file. I just renamed it to _vender.xml and it notified me of the update. I will post how it goes.
For me it was:
C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.xml
I managed (after much trouble, perseverance and vodka) to get the update onto my Telus 8330. The headache was caused by the fact I’m running BDM under Windows XP in Parallels on a MacBook Pro with OS X Leopard 10.5.2
I’m assuming if I had been on PC hardware I would not have had as much trouble.
UPDATE: Been running 4.5 for a day now without any hickups. Apps include: Viigo Beta, Yahoo IM, Facebook, Google Maps. Viigo download even seem to work better. Google Maps still doesn’t use my GPS info but that didn’t work before. US Cell might block that or something.
The “vendor.xml” file did not install on my PC.
Thank you for the step through. Without this I would have been completely lost. – bb 8320
Does this update come with the video camera?
I have a blackberry 8320 for T-mobile. A few months ago, I installed a beta of 4.5 but I don’t think it was meant for the 8320 (4.5.0.42) so I think now the desktop manager is already recognizing that I have 4.5 installed so when I try to instal 4.5.75, it doesn’t work, any ideas?
Okay, so I downloaded the DM 4.6
And I can’t find the operating system for my AT&T BlackBerryCurve 8310
Any help is appreciated
Email me at xxAndrewGarrettxx@gmail.com
Many thanks.
just installed the soft ware but it dosent come up any thing when i opend desktop manager what do i do
Those of you having trouble with the 8310 install, make sure you’re looking in the _Common Files_ folder under Program Files, not just the ProgramFiles/RIM folder.
Look in C:\Program Files\COMMON FILES\Research In Motion\AppLoader. I was working on this for a few hours before I looked more closely at the directory. I went there, deleted the vendor.xml file, and started Desktop Manager; it came right up.
oh, and if you have a MicroSD card installed, take it out if you’re having an error during the backup procedure.
There is a known issue w/ UMA and bluetooth, knownst to RIM @
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14673
&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB14673
I’ve read online that OS 4.5 will resolve the issue so I’m going to give this a shot. Also, I am having problems with the Curve choosing another network when the home network (T-Mobile) is avaliable. One question, what needs to happen if I need to rollback to the previous OS? Do you have steps for that?
ONCE YOU INSTALL 4.5
First, run your applications (you know, set up your email, open your browser, log onto to any IM’s), and then PULL YOUR BATTERY. This will alow your device to gather the saved information and register with your mobile network correctly. Just sayin’. :p
Hi, after removing the vendor.xml file it all worked perfectly (I have a 8310 Curve). However, it is now giving me an error message when I try to sync that says:
“The computer must be connected to the internet in order to initially configure syncronisation settings. Please ensure that you are able to connect to the internet and try again.”
Only problem is – I AM CONNECTED to the Internet!! I have checked my firewall settings (windows and anti-virus) and cleared Desktop Manager to work. Now I cant sync at all.
Can anyone help me???!! Urgent…
I have a sprint bb curve. Does anyone know if os 4.5 has the “join” feature for calls? OS 4.3 won’t allow me to merge my current call with the caller on hold/waiting.
Tried to upgrade my 8820 to 4.5. It now hangs on the “verifying security” screen and doesn’t finish the install. It’s gone from being a wonderful tool with lots of information to a worthless piece of frustration. I would have never tried upgrading if I’d known the position I’m in now! Am now considering going back down to 4.2xx. I did a manual backup of data before jumping off this cliff but doubt I will be able to get my 3rd party applications back … a true bummer. I just hope I can get it back to normal use and all data is intact.
The directions are a bit ambiguous. You have to delete the vendor.xml file after you install the device software, not just the desktop software. That will fix the issue of it not prompting you to upgrade.
Wow! What an endeavor! Visited two AT&T stores and both advised me to trade it back in if it was under warranty, otherwise cough up the paid technical support charges! Arrrgh! What happened to good old customer service that has a clue about their product?!
Anyway, I found a thread that detailing instructions on downgrading back to v2.22 when the desktop software doesn’t connect! Basically downloaded both the desktop and devise software, then connected with no battery, once all was installed and before devise began initializing I connected the battery again .. and, wham, bam, thank you ma’am, it started uploading all the software. Once done, I had my faithful BB back minus all data and third party programs! ran my back-up and got the data back. Lost the third-party stuff but the lesson was learned!
A friggin’ ridiculous manner in which to get everything back but it worked. Now I drool to try again but am hesitant to go through this ordeal once again! Maybe later. You’d think BB would have a better way to upgrade. This is the d=first drawback I’ve experienced with my BB but it was almost bad enough to make a consumer seek other alternatives … I’m cool now but the glimmer has lessened! Oh well.
so far things are going swell… im curious about the following warning..
Warning: After completing the loading operation, you must activate you device wirelessly to continue to send and receive messages and use other blackberry services. If you do no want to continue with loading operation press cancel.
so yeah whats that all mean more less.. Am i good to hit finish?
please help. i downloaded everything and followed all first four pages. when i came to the fifth, i did what i said, plugged in the berry, ran desktop manager, and waited for the popup. i didnt get one? help!!!! thanks in advanced
I have an 8800 on the Rogers network. As of late it is power off on it’s own for no obvious (at least to me) reason. Any ideas what can be done to correct this very annoying occurence?
I have just upgraded my 8310 and everything went great but now I can not use google maps it just loads to 10% and stops can any one help me with this
can you have the video camera on your 8310 without upgrading
Dante
@Dante,
Sorry buddy, but video recording is a software update, version 4.3 or higher.
THANKS SO MUCH!!!!!
IT WORKED FOR MY PEARL AND MY FATHER’S CURVE!!
THANK YOU THANK YOU!!
same here no prompting to upgrade, what is happening, I strictly follow the rules!!! help!
In the process of upgrading…”waiting for device initialization” has been running for 15 mins or so, is this normal?
I started the update and the Task in Progress window has been sitting on Retrieving this Instant Messaging module for a while… I can’t cancel it and the progress bar isn’t doing anything. What to do?
Tony, I had that problem too. I went into my task manager and closed all device manager related processes and when I reopened them, it worked. Just an idea.
It worked on my AT&T 8310… no issues with anything at all thus far.
Thanks for these instructions; they were easy to follow. I have a BlackBerry Curve 8320 from T-Mobile USA, and everything went pretty smoothly, though I was wondering for awhile if something went wrong when the hourglass on my phone was busy for about 20 minutes. Everything seems to run faster, for some strange reason…but can’t complain about that. Email looks better; YouTube streams nicely, video cam seems to work. Will try the other features soon, but again this is tremendous; thanks a lot!
Umm, i went to the tmobile website to get the latest handheld upgrade and they only had the same version that i currently have. version 4.2. i would like to upgrade to version 4.3, mostly for the video recording capabilities. is there any other way i can get it? please help
Beware that if you previously upgraded to a pre-release of 4.5, you must first downgrade your OS to install an official release.
Worse, I seem to be stuck on 4.2 now because the updater thinks I’m on the most recent version.
Anyone familiar with a 507 error. My unit crapped out in the middle of software upgrade and it wont restart!! HELP!!
Hi
Just thought I’d let you know that the following is the link for BB users in the United Arab Emirates:
https://www.blackberry.com/Downloads/entry.do?code=A00E5EB0973D24649A4A920FC53D9564
One can find the 4.2 and 4.5 software for their BB phones there.
Vineet
Everything downloaded and installed perfectly for me! Had some problems at first. First, download the desktop software first. Second, if you’re downloading a 4.5 OS, you need to have the 4.5 desktop software. If they do not match, you will not get the install screen. So just d/l the desktop software, delete the vendor file, download the OS software, open the desktop software, and pesto!
Please help!!! I upgraded my 8300 and had no issues, but now my BB won’t come back on. It just keeps restarting and restarting with that pinwheel rolling over and over again!
Any solutions?
If not, How do I downgrade? I just got this BB last month!
how i can instal 4.5 OS on blackberry 8310 curve
i started the updating and it’s stacked…what do i do?
I updated the DM and clicked the link for different carriers but sprint has not posted a download for v4.5 yet. I would try it without carrier support but im sure if i do that some features like GPS navi and other sprint services wont work after the upgrade so is there any other options???
I am trying to use the docs to go. I can edit but when I try to save the edit I get the message “not enough storage space to perform this action” whats going on? I have plenty of storage space?
Chris
I am a Sprint customer. I downloaded 4.5 so that I could use docs to go. You will not lose your sprint apps if you do it correctly. There are a couple tricks to making the whole thing work which I can help you with if you would like but it works. The DM will download the apps, save them, replace the OS and then reload the apps. What I dont know is what Sprint would do if I ever needed support on my device now that I have this OS.
sure stacey that would be great. my email addy is sk0rpius77@gmail.com
i followed the directions to the tee, was upgrading a pearl 8110 from 4.3 to 4.5. at one point the device kept connecting and disconnecting (i kept hearing the sound windows makes when u connect a usb device)then desktop manager gave me an error saying “Unable to reconnect to the device during a multi-stage load operation.” Now the phone won’t even turn on, I even tried taking out the battery and popping back in and nothing, it still wont turn on. what should i do?
I have an at&t blackberry with a t-mobile network. Which update do i use???
I updated my curve 8320 with the 4.6 Desktop and v4.5 handset upgrade and all went smoothly just following all the precise directions by Simon… Kudos!!!! Thank you.
Having successfully upgraded my Pearl 8120, I now find that ever time I synchronise there is a request if I wish to upgrade my software. Has anybody else had the issue and obviously it goes without saying how do I prevent it, other than restoring to an old backup and downgrading?
Just upgraded 8320 on T-Mobile. I saw the 507 error on a reboot after the OS was copied and the initialization took roughly 25 minutes or so, but the device is up and going through the setup wizzard right now…
Side Note: I followed directions to the letter and didn’t know touch a single button on the device at any point during the upgrade. The 507 error was a little concerning.
Setup is now complete and the device seems to be functioning normally. I’ll let you know if there is anything odd that may be attributed to the 507 error.
I have a TMobile 8320, I followed all the steps but nothing popped up when i plugged the phone into the usb. Please advise. The software on the phone still says 4.2.
thanks,
Hey, I have the T-mobile Curve 8320, Installed The New 4.5 OS, everything went smoothly as planned. I loved it at first, but something slipped my radar, I was typing in the dark and …. i noticed myself typo-ing repeatedly, Couldn’t figure out why, until i realized that my keyboard backlight was not on. So i reset my backberry, see if im not going crazy, pull the battery out, reboot, my keyboard went out nice and bright my smile hung from ear to ear. So im waiting for it to start up right, and right as the T-mobile logo pops up!!!! my keyboard goes dark. Moral?? DONT UPDATE YOUR T-Mobile 8320 Curve…….. DONTTT DO IT
I’ve upgraded to v4.5 but its knocked out my maps – can’t find them anywhere on the handset
Download Google Maps, its better than BBMaps, You probrably forgot to click the BlackBerry Maps Box when you approached the applications screen. Naughty! Naughty! You rushed through the upgrade, didn’t you?. Eager Beaver.
I downloaded the OS4.5 on my Blackberry Curve 8320. However, ever since installing the phone keeps restarting. The only time it doesnt do this is when it is connected to the desktop software.
Please assist…the phone just keeps restarting and restarting
Oh my phone is a T-Mobile 8320 if that makes any difference. I need it fixed though so if someone could assist that would be great.
I took all the upgrade steps and it worked fine. My device is now constantly thinking (hourglass spinning) and will not get past that point. What’s wrong and what can i do?
If you have a memory card in your phone that is the problem. You will need to take it out, save data to your computer, and format memory card (wipe clean). Then put back in formatted card in your pone and all should be well.
Dear Simon,
I have one huge problem to my 8320, I live in CAMBODIA, and there is no BB technical support here. As i try to upgrade my 8320, system as me to enter password then after i type someting in, upgrade has go through and finally my BB now doesn’t boot up any more. Please Help.
READ BROOKS POST!!! IF U HAVE A 8310 IT WILL WORK!!! I DID IT IN ONE TRY AND I GOT THE 4.5.0.55 WITH NOOOOOOO PROBLEMS. I HAVE AN AT&T 8310 CURVE.
I DOWNLOAD A CARRIER’s OS from CENTENIAL WIRELESS
https://www.blackberry.com/Downloads/entry.do?code=F21E255F89E0F258ACCBE4E984EEF486
FROM:
http://blackberryforums.pinstack.com/blogs/jdellasala/86-latest_os_all_models.html
Brooks
August 23, 2008 at 11:46 pm
Those of you having trouble with the 8310 install, make sure you’re looking in the _Common Files_ folder under Program Files, not just the ProgramFiles/RIM folder.
Look in C:\Program Files\COMMON FILES\Research In Motion\AppLoader. I was working on this for a few hours before I looked more closely at the directory. I went there, deleted the vendor.xml file, and started Desktop Manager; it came right up.
37 Brooks
August 24, 2008 at 3:35 am
oh, and if you have a MicroSD card installed, take it out if you’re having an error during the backup procedure.
Thank you so much for these WONDERFUL directions! I was trying to upgrade my Pearl software to 4.5 and was not having luck. Some of the applications were not working properly. I went back through and followed your directions and it now works perfectly. Thank you, thank you, thank you.
I have BB Pearl 8100C with ATT. I installed 4.6 from the BB update center for ATT. I removed the Vendor.xml file and downloaded and installed the OS 4.5 from the link on this site. I couldn’t get it the application loader to recognize there was updated software to be installed. What I finally noticed is that the Vendor.xml file got replaced somewhere along the line. So I removed it again, and then it worked. However, my OS 4.5 was extremely slow and would at times just keep restarting. I read about a media card scanning issue on blackberry.com forums, and I removed my card, and everything worked fine after resending service books (required to get html mail). Still working on the media card issue. Very worthwhile improvements in OS 4.5.
my Blackberry says APP53 error on the screen, after trying to download the 4.5 update…???
Can anyone help????
Sweet! very helpful and simple guide! kudos to all! im now on a 4.5 OS Globe Telecoms Philippines. Sweet!!!!!
Hi guys, I just got my first Blackberry, AT&T 8310, so I am new to this. I’m trying to upgrade to 4.5. I’ve downloaded desktop manager 4.6 and the software. Installed both, deleted my vendor file and restarted several times. It still will not recognize the update. Any suggestions?
I’ve had my 8310 AT&T for a while updated to desktop 4.6 & device mgr 4.5 deleted the xml and rebooted but still nothing as well. Can it have something to do with Vista??
Can anyone tell me the handheld software v4.5 link for the 8330 curve(sprint, if it’s necessary)? I can’t seem to find it
I downloaded the desktop manager thingy already but I just can’t find the link for the handheld software
I thought it might have something to do with vista until i watched a video of a guy on youtube. he was updating his, and he was using vista. I’ve done everything he did, and it worked for him but not for me.
Ayli
November 16, 2008 at 8:11 pm
Can anyone tell me the handheld software v4.5 link for the 8330 curve(sprint, if it’s necessary)? I can’t seem to find it
I downloaded the desktop manager thingy already but I just can’t find the link for the handheld software
As far as I know, Sprint has not released 4.5 OS as of yet…which sucks for me and the rest of the sprint customers. I hope they release it soon…..
Is the 4.6 available for 8330’s using Sprint
tx, Lou
Hi all. I am using a Curve 8310 on VOADFONE UK. I tried upgrading but have error 507 after a fatal error was reported in Desktop Manager.
I have tried again and again, even downloaded the Vodafone update 4.5. Still nothing except error 507.
Can anyone please help me as i am disabled and need my phone urgently.
Thanks
I downloaded the handheld and desktop upgrades, rebooted twice and still can’t get the wizard to finish upgrading. Any thoughts?
Tried to update the to the new storm software and it doesn’t work. well I can’t get it to work. I installed the handheld software and launched desktop manager. phone syncs like normal but nothing else. HELP!!
I just got a 8820 that has device version 4.2 on it. I downloaded the installer onto my desktop and downloaded device v4.5. When I try to upgrade the installer says that I have the most recent version and doesn’t upgrade to 4.5. Anyone can help me?
For all who are having the problem of following all the steps but when you plug it back in it doesn’t automatically start the update like it “should”:
I’ve got an 8310 and it wasn’t doint it for me but I went to this link:
http://na.blackberry.com/eng/services/devices/#tab_tab_update
Click the button down there that says “Update”. That installed a -seperate- program that recognized that I had installed an update and starts the update process.
Strange how all the instructions I’ve been finding on the internet never mentioned this method, but oh well. It finally worked for me. Hope it works for all of you too.
Oh yeah, FYI, , as of today, ATT finally released OFFICIAL 4.5 software for the 8310.
I have the blackberry curve 8320 and i have a mac computer. is there a way i can download the updated software unto my computer if i don’t have a pc
VZW OS upgrade download isn’t working, I’m getting an error once I select my model (8830), enter my number, and click download. It’s a “file not found” error. Def on their end, I tried from two computers on different networks. Anyone have this saved locally? Otherwise, anyone downloaded a different vendor’s and had it go ok?
What if u have a mac is there a dmg version for pocket mac….?
My blackberry pearl 8110 on att will not turn on anymore
This is not so easy as it seems. The upgrade was automatic as described but the wait for reboot on the BB was HUGE, like 40 minutes. I wondered if it would ever do the business.
In the end bliss items like video – great.
Not so great is that SplashID did not sync which for me a major bummer.
I have followed the instructions to a T. Got the new desktop manager 4.5, got the proper OS upgrade from my ATT carrier and when I plug in my BB Curve 8310 it does show the 4.5 OS upgrade available. However, it says I may have to activate my device wirelessly after install. What does that mean?
anyone knows how to download a camcorder to my bb 8100
I have BB Pearl 8130 and BB Curve 8330 from Sprint. I’m tired of waiting on Sprint to release the official upgrade! Do these OS upgrades work for my phones? Would I be risking much to try? I’m kind of a newbie at this stuff, but I really want to see what new features 4.5 has and see what i’d be losing (if anything) or complications caused by upgrading. The instructions seem pretty simple, but I know that if I have any problems, I might not be able to figure it out. Any help/suggestions would be GREATLY appreciated. Please email me! <>
I downloaded 4.5. I upgraded the desktop manager. And still the install window won’t open. Running Vista and a 8300. Any further tips?
8310 from ATT.
The install seem(ed) to go okay – except its been sitting on a dialog with “Task in Progress” in the title bar, and “Connecting to device” with a progress bar that is very slowly progressing – the phone shows a white screen with a rotating hourglass. Its been trying to ‘connect to device’ for about 20 minutes now and the progress bar is only half way across.
Are my nervous suspicions valid???? Help?
Black berry website, software, OS, generally they are very stupid. I have 1 year old BB and todate I have not been able to see My Addressbook. Pretty stupid. I am just using it because my company gave it for free.
When I dial a number and if press menu option, I must get a ‘Add to Address book” but no, not in stupid BB.
Blackberry guys — please wake and see some good phone.
And further to that, for two days I am trying to update the OS on BB. I have phone from Mobilink Pakistan, the most worn out service in the world, and BB do not even mention this company in their downloads link.
I downloaded from internet the desktop manager, but roxio gives runtime errors.
I can keep on making a long list.
Overall I am sick and tires of BB.
Installed 4.5 on BB 8310 Curve with enterprise activation. Wireless provider doesn’t support this OS. Before installation I hade twice to delete vendor.xml. After instalation all settings were restored except enterprise activation. After request for recreating account on BES and new activation everything is fine!
what if my blackberry is and unlocked at&t phone and im using it with tmobile??
I have a AT&T Blackberry Curve 8300 and I am using it on T-Mobile.
How do I do an upgrad on this phone….when T-mobile doesn’t support this model curve?
T-mobile supports the Curve 8320. Can I use this upgrade?
Please help me.
Thank You
Roger
I am trying to upgrade my BBpearl 8100 on T-Mobile to BB OS 4.5. T-mobile STILL hasn’t released anything past 4.2. I am using Desktop Manager 4.7 and I have downloaded the 4.5 OS from TIM Italy via the link on this website. However my apploader still will not pick up the update. I am very excited to upgrade and If anyone can help that would be very appreciated. I really could use the docs to go program. BTW I am only using OS4.2 right now.
Can anyone please tell me how to update my Sprint BB Curve 8830. to the 4.5 OS and still save all sprints apps on the phone. My email is Mikeymedic06@aol.com.
I just upgraded my Rogers Curve 8310 to the 4.5 OS.
Now every time I try to make a phone call the phone gets hung up, disconnects me and I get a white screen with an hourglass. It then jumps back to the main screen and says “Setting up Security”. It also is searching for a network connection. This happens consistently every time I try to make a call, which is very annoying.
Please help!!!
Thanks,
Steve
Just upgraded my Sprint BB Curve 8330 to 4.5. Now I’ve lost email reconciliation menu under options. After going over everything with Sprint and reloading 4.5 with their tech on the line, still no luck.
Then they say that this has been a problem with some devices when upgrading to 4.5. Loss of email reconciliation. Had to change my setting online to delete on server as well. Damn, sure liked the ability to set reconciliation settings for each email account and whether to delete on handheld, server or both.
Any ideas? I’d hate to go back to 4.3 with Sprint as no Docs to Go support for that or enhanced Web and email support.
Any other Sprint users out there with the same problem? Or this problem in general when upgrading? How do you fix it?
Personally, after reading the upgrade directions along with everyone’s post, it seems too risky of an undertaking. I’ve been on the fence about upgrading from 4.2.2170 because of the hassle. YES it is a daunting task, and NO I’m not lazy! My impression is that iPhone makes the user experience much more pleasant.
Hi, I have been traied to update my BB OS from 2.2 to 4.5, but when I connect the BB to the PC, and star the desktop manager software, the Phone is recognized but a pop up windows appear that say looking for catualization or something like that and It keep as is and nothing happen. Also I can not close the Desktop manager in the correct way because get stuck trying to find the updates.
Is necessary to remove the battery pack>?
is necessary to delete the vendor.xml file?
What more I need to do in odert to have this actualization going well?
im using desktop software 4.6 and handset software 4.5 for T-movile.
PLEASE HELP ME! I’ll apreciate so much.
I found that when I upgraded, patience was the key. Alot of places during the install it seemed that all was stalled. I forced myself to do more google searches while it was appearing to ‘hang’. Many links warned to just hang tight and let it finish – it seemed to take an eternity, but it finally moved forward and finished.
There were some technical glitches, but I was able to work through them, finally. It helps being in the software dev industry, but google and these forums are your friend… use them. and keep the patience.
I agree, it could be made simpler – but there is a lot going on, and it makes for a complex install, which doesn’t always equate to user-friendly.
And before you throw the iPhone gig at me – my employees (developers) who have iPhones have their share of issues too, it just seems the iPhone guys don’t like to complain as loudly – I joke my guys here that its maybe because they have an image to keep (that the iPhone is superior! hehehe). Don’t slam me… I’m just making fun here.
I’ve attempted to use themes on the Curve from Sprint now twice. They load and are visible on the applications menu, but are not available on the theme menu. I’ve installed v4.5 2x and done the hard resent more times than I can count. Any suggestions?
I tried to upgrade my sprint curve 8330 and at the very end I got a ‘fatal’ error message. Would it be best to put the device back to factory state and then update and then restore? Thanks
Alan
Good evening. I recieved a phone from a customer who tried to upgrade their os which was successful, but the phone is just showing the hourglass and nothing else. They dont have a memory card installed and the desktop manager software wont see the device anymore. Is there a way to fix this or is the phone toast. Its a Blackberry 8310 ATT
what kind of fuckin idiot would install this bullshit….90% of the time it doesnt work, 95% of the time it installs and fucks everything in your phone up, dont do it!!!! this guy who posted this site dont know shit about this kinda shit
HELP… I just upgraded to 4.5 and at my 8310 does is reboot over and over again. What went wrong? can it be fixed? Can I go back to my old 4.2.2 OS?
Used this guide to upgrade my Sprint 8830 from 4.2 to 4.5
All I cna say, is thank you for taking the time to post this, worked great. Like Mikeeb said…parts of the process did take FOREVER adn a couple times I though the install had locked up. But I just left it alone and check back every now and then. Eventually everything completed and all is great now. Thanks again!
I don’t know if this makes a difference, but I downloaded the handset software from the sprint site, and i got the desktop manager directly from the RIM site. So I didn’t have to deal with deleting the vendor.xml file at all.
hey jay i have the same phone as you and i just wondering did you download BlackBerry Device Manager v4.2 my email is suavestats718@aol.com get back to me thanks or anybody it be much appreciated.
If you have a Curve 8310, DON’T upgrade to 4.5. If you do, remove SD card if installed. If you’re lucky, after the upgrade the volume from the ear speaker will be audible when you make/receive calls. If not, then at least you’ll have GPS. You might be able to re-insert your microSD card without the phone crashing, and if you can, reformat it in the phone, which might help. Otherwise, petition RIM to release a stable, bug-free OS for their SmartPhones that doesn’t give with one hand and take away with the other.
Well hmm, I have a blackberry curve 8310 – it upgraded fine. None of my hands are having fits.
As I mentioned in a previous post, it just takes patience… they should give better status to let you know it IS working while you’re sitting there fretting over the install – but if you sit on your hands, or just go fishing, while its working, it turns out just fine. I’ve upgraded 3 friends’ phones as well – all three went fine.
I have seen a few people ask but no reply:: If you have an Unlocked At&T Curve 8310 that you now use on T-Mobile, what OS should I use? It seems like a simple question but I don’t know the first thing about tech and I don’t want to end up like some on this thread. So shold I upgrade to the latest OS thru At&T even though I use it on t-mobile, or od I get T-mobile’s newest os? Also, what about the Desktop Manager? Are they carrier specific or can I download any Desktop manager? Any and all help is very much appreciated.
i got my update from http://www.t-mobile.com/bbupgrade , its too damn easy to update, but it took almost 4 hours. now i’m trying to update the firmware to 4.3 or later so i can get some apps.. does any have an idea of where can i find the firmware4.3 or later? thanks!!
if you have a unlocked phone, and you upgrade it, it will lock the phone. I have unlocked psp and when i tried to get new software to it, it locked, so i had to unlock again! (PSP OS: windows vista)
i’ve got a bb curve 8320 and have waited patiently for rim/pocketmac to come out with a system by which mac users can upgrade their device software.
i’m tired of waiting and i don’t feel like asking pc friends for four hours of their computers’ time to upgrade.
will rim ever develop an upgrade process for mac users? is there a workaround that anyone is familiar with?
Hi, I Have had OS 4.5 installed on my BB 8310 Curve whih is great, but however have lost BB Messenger & Password Keeper, I have tried to downloadload the BB Messnenger on the handset as directed by the BB web-site but it tells me i have the incorrect software i.e not 4.1 or 4.2. Any ideas? Thanks.
Dang that was fast. took about 20 mins to update my 8330 from sprint..
During the update process my blackberry curve 8310 got disconnected and now it is an unrecognized device by windows and the blackberry desktop manger doesn’t recognize that it is connected, the phone also will not boot up, the led status light flashess twice when i attempt to turn it on and then nothing, when pluged into charger or computer light flashes twice every 3 secs
i have downloaded the OS software but when i go to the desktop manager and i go to application loader it is saying no new available updates?? why? and i am not getting to click update now?? HELP
Please help with my Garmin!!
I have a 8310 and upgraded to the 4.5
now my Garmin Nuvi 760 has stopped all phone connectivity.
Gar!!
Any ideas??
Just updated my T-mobile Pearl 8120 4.2 to the 4.5 with these instructions. I followed the instructions and had absolutely NO problems. I was really nervous about doing it after hearing about all the problems some have had. Just wanted to say thank you, thank you, thank you!!!
so i think i just bricked my phone. its an 8320 from tmobile but i unlocked it for att. i tried doing the tmobile one but it got to the part right after it deleted all the applications and just stopped working, now it wont connect because there is nothing to connect to. i just have a blank screen with a box in the middle with three shapes and an X thru it. has the number 507 under it. what can i do to remedy this? the BB wont connect to DM cuz there is no software at all on the device? any thoughts?
Wow thankx a lot. I have an 8320 and it worked perfectly. Thanks a lot!!!!
I got a little worried there when my 8130 got stuck on task 10 for over an hour. (Waiting for device initialisation). So I unplugged it, took the battery out, and then took the 1Gb Micro SD card out. Put the battery back in and re-connected the PC cable to the phone. it booted up , asked some permission question and continued with task 11 – restoring data. Oh yeah, i also had to reset my wallpaper and font. Now everything is fine and working perfectly. Thanks.
NEED HELP!!..
i was updating my bb curve 8330 and my brother when it was almost halfway done cancelled it.. now the screen went white and it has a box with shapes in it (a circle, a square, and a triangle)…
please help me!!! =(
I have dial up so when it reconnect it stops the download so is their any other way for me to download the 4.5 software I have the blackberry 8310
I got the spinning hourglass thing and I just clicked “cancel” on the PC. The phone booted up and the restore commenced. I guess we’ll see how it goes from here . . .
I followed all the steps and everything went smoothly. But it’s saying there aren’t any updates available, which I know is a bunch of crap. And i’ve read that you guys have said to delete the “vendor.xml” file? How do I do that?
how do we download pictures from a blackberry pearl without a media card. we need the pictures for a crime scene
I have version 5.0 desktop manager, downioaded the upgarde software 4.5 for the curve 8320 on rogers, and when i go to instal it says i have the lastest version already. i have the 4.2
Hello to everybody,
I have BB 8100 with 4.2 device software. Its a nightmare for me because it doesn’t have Russian language and I forced to write russian words by english characters.
I followed all instructions but Desktop Manager had not detected new available device software. Of course I made an installation of the device software before. I tried also to find updates manually by browsing and going to application loader files. But after clicking OK Desktop Manager says that there are no files suitable for my phone.
Can anybody help? Is it possible that problem caused device software that I downloaded from some asian wireless provider?
Thanks a lot,
Andriy
This is me again it seems that I solve the problem. The point is that I removed vendor.xml after Desktop Manager installation and before installation of 4.5 Device software. As I figured out installation of 4.5 Device Software makes another copy of the same vendor.xml in the same location. So the lesson learnt is to delete vendor.xml AFTER you install new (desired) version of Device software. Anyway thanks a lot for detailed instructions!
i would like to download software
BB 8320, DM 5.0, DS 4.5, followed instructions exactly, everything was going fine until task 10 of 11. It has seemingly hung up 1/2 way through that task, even using the “show details” function results in no progress on the meter. I’m going to leave it alone for another hour as I am afraid to render my phone useless.
After reading through all of the posts I am wondering if the instructions should tell people to remove their media cards.
Following up: my 8320 screen now reads “App Error 523″ and “Reset”. I unplugged the USB cable, removed the battery, removed the media card, plugged back in the USB cable. Phone boots, the meter for Task 10 moves a bit then the same “App Error 523″ comes back. I keep enetering “reset” every time it comes up and the meter for Task 10 makes progress each time.
Other forums are suggesting that “App Error 523″ is related to MMS. Whatever it is, my phone appears to be screwed. Thanks for nothing.
Bottom line: do not attempt this, the instructions as posted do not work.
Will I need to notify the system administrator of our company if this is an enterprise phone or can I just do the upgrade. 8310 user
where can i get the handheld software?