She looks like the Geico caveman.

Rofl

This “Senior Tech” fool (the only thing right in his title is the Senior part…) Is an absolute bonehead. Posting a desparaging video against a company without having any idea of what he’s talking about.

I’ve owned several BB’s and have cleaned the trackball on a few occasions. Had he done a better job of researching his issue he would have seen the multitude of videos/blogs demonstrating how to do this and how pathetically easy it is.

It’s a reality, the nature of the trackball will lend itself to getting dust and other particles inside and quite possibly requiring an occasional cleaning.

He reminds me of that idiot in that joke years ago who called tech support because of a “blank screen.” The tech, after hours upon hours of trouble shooting realized that the computer was unplugged….

Today after having lunch with a friend I noticed that the trackball wasn’t rolling very easily to the left, so I figured it was dirty and took it apart to clean it. Cleaned it, put it back in, and it was still having problems. Got out the handy dandy can of compressed air, checked the ball again and the rollers, and put it back in. Still not moving to the left. Took it out again, and that’s when I noticed that something had worn a teeny groove in the roller ‘grips’, probably a speck of dirt or something that got into the housing and got stuck.

There are spaces around the ball itself – no matter how much you wash your hands, something is gonna eventually get in there, unless you live in a bubble. Rather than drive 30 minutes away to my closest cellular provider’s location, I ordered a replacement OEM part, should be here by the middle of the week.

Consider yourself lucky if you’ve never had such a problem with your Blackberry, but certainly don’t consider others to be stupid or ‘dirty’.

Sounds like TehStreet is spending too much time playing BrickBreaker and not enough on earning their “senior” technology titles.

Pull the ring off from around the trackball (straight at the top by the screen and pull down).
Flip device upside down and smack against your hand.
Put trackball in cup of rubbing alcohol for 5 minutes.
Use compressed air to blow any crap away that’s on the phone underneath where the trackball lays.
Remove trackball from rubbing alcohol.
Dry with the compressed air.
Make sure the rollers are free of debris
Reinsert
Done

Obviously you’re giving them the URL after that, right? It’s all about customer education!!! =D

My blackberry spends a lot of its time in pretty dirty places (e.g. my pocket!) and still functions well.

I think they’re just really filthy people there and they don’t take care of their BB’s since it’s not theirs. People tend to treat company equipment like crap.

Don’t get me wrong, I appreciate when people have problems with their hardware and break things, but the bottom line is you bought it, you broke it.

Point one. My phone works fine as well as the majority of my companies phones. Many people have had their devices for over a year and are not complaining and actually our oldest devices still all still work fine. This leads me to believe the likely problem is your treat your hardware like crap.

Point Two, you consistently use the wrong terminology, therefore you clearly are unfamiliar with the technology and you are in no way an intelligent consumer or user. Since you chose not to educate yourself I consider your point of view, intentionally ignorant therefore invalid and unusable for future advice.

Point Three, poor sampling. You’ve made your claim against a device without interviewing but one guy. It’s like walking up to a guy in New York and asking him something only to find out he’s sexist/racist/whatever-ist then displaying to all the world that all New Yorkers are the same way. Also, have you tried any of the tips to fix the problem as suggested? You neglected to comment on any of that.

Good site: t-mobile germany replaced them next day.

That has fixed my trackball several times after having gotten dirt in it. I’ve yet to replace a trackball…..

perhaps the atomic trackball will fix this issue

http://www.blackberrynews.com/2008/09/24/javelin-to-be-renamed-curve-feature-atomic-trackball/