Bell offers “Smart/Phone Care”, covers loss/theft (kinda)

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Effective this week, Canadian carrier Bell is offering a new service to subscribers which (potentially) protects them from loss, theft and damage. I’m a little unsure about our friends to the South, but I’m pretty certain Bell is the first Canadian carrier to offer anything resembling ‘phone insurance’. Bell’s “Smart/Phone Care” service has two plans to choose from:

1. Premium: for $7/month it covers failure due to defective parts and workmanship, normal wear and tear, accidental damage, power surge, loss and theft.

2. Plus: Covers failure due to defects in parts and workmanship.

But don’t start jumping for joy yet, Bell subscribers. As with all things in life, there is some fine print to sort through. First, Bell in no way guarantees that the replacement device offered will feature the same functionality as your lost/stolen/broken device (I hope this doesn’t mean they’ll kive you a Moto RAZR for a lost BlackBerry Storm when the time comes). Also, acts of revolution, terrorism or war are not covered, leaving most of the BBCool staff out of the loop.

We’ve reprinted the important bits of the service agreement after the jump, as well as a link to the full PDF.

|via MobileSyrup|

“6. What is Covered. If the Covered Equipment suffers a Failure, We will replace it with a device of comparable kind and quality. If the Replacement Equipment is a different model than the Covered Equipment or if a Failure affects a Battery and/or Charger in conjunction with the Failure of the Covered Equipment, We will also replace the Battery and/or Charger. If Your Covered Equipment utilizes a Bell SIM Card, we will also replace the SIM Card if it suffers a Failure in conjunction with the Failure of the Covered Equipment. THERE IS NO ASSURANCE, REPRESENTATION, OR WARRANTY THAT ANY REPLACEMENT EQUIPMENT WILL BE IDENTICAL OR OFFER THE SAME FUNCTIONALITIES AS THE ITEM BEING REPLACED. REPLACEMENT EQUIPMENT WILL BE NEW OR REFURBISHED, IN OUR SOLE DISCRETION. The Replacement Equipment immediately becomes the Covered Equipment. In addition to any applicable statutory warranties, Replacement Equipment will be warranted (see warranty provided with Replacement Equipment for details) to be free of defects in parts and workmanship for a period of 120 days from the date it is shipped to You, or for the remainder of the manufacturer’s warranty period for the device originally identified as the Covered Equipment on your Plan contract, whichever is greater (“Replacement Equipment Warranty Period”). If, during the Replacement Equipment Warranty Period, the Replacement Equipment fails to operate due to defects in parts or workmanship, it will be replaced with a device of comparable kind and quality and such replacement shall not be subject to a Replacement Service Fee, nor shall it be counted toward the Service Limits set out in Section 10.

7. What is not Covered. The Plan does not cover: (1) Incidental or consequential damages; (2) failures caused by war, revolution, acts of public enemy or terrorist, labour difficulties, including without limitation, strikes, slowdowns, picketing or boycotts, civil commotion, embargo, acts of government, or military authority; (3) abuse, misuse, or intentional acts; (4) pre-existing Failures of the Covered Equipment occurring before the time it was established as the Covered Equipment; and (5) changes or enhancements in color, texture, finish, expansion, contraction, or any cosmetic damage to Covered Equipment however caused, including, but not limited to, scratches and marring, that do not affect the mechanical or electrical function of the Covered Equipment; (6) Failure of the Covered Equipment caused by computer viruses or similar unauthorized intrusive codes or programming. Further, Covered Equipment does not include and the Plan does not cover: (1) Contraband or property in the course of illegal transportation or trade; (2) Property in transit to You from anyone other than Us; (3) Routine maintenance and consumable items, such as batteries (one standard Battery will be provided with Replacement Equipment if the Replacement Equipment is a different model than the Covered Equipment or if the Battery has also failed); (4) Battery Chargers (one standard Charger will be provided with Replacement Equipment if the Replacement Equipment is a different model than the Covered Equipment or if the Charger has also failed); (5) Antennas, unless there is also a Failure of the Covered Equipment; or (6) Any accessories (except as otherwise provided with respect to the Battery and/or Charger), including but not limited to color face plates, personalized data, or customized software, such as personal information managers (PIMs), ring tones, games, or screen savers.”

Bell Smart/Phone Care PDF

  • http://www.toughcell.com/ phone insurance

    Subscribing to a good insurance plan is definitely a good idea and a smart investment, particularly with regards to smart phones.

  • Ewilkin

    Completing a claim for a broken/lost phone voids any BlackBerry / Bell warranty. The warranty that comes with any phone from a claim with this “deal” is only 120 days long and after that you are SOL. You can have your phone replaced twice and after that… SOL. Even if the phone is defective. This plan is ridiculous! I’ve had two phones- both with common BlackBerry defects that just need fixing and this plan makes that impossible!

  • guest

    Not if they don’t honour the insurance which is what bell often tries to do

  • guest

    Not if they don’t honour the insurance which is what bell often tries to do

  • Dgoedhard

    Just tried to have a replacement sent out to me. When I purchased the phone from bell I asked if it would work back home in my small town …they assured me it would and they sold me the GSM phone. Went back home and it didn’t work. Turns out the network back home is CDMA. Had the phone for a year ( locked into a 3 year contract with a phone that is pretty much useless to me for 6 months out of the year). Lost it the other day. Went to use insurance and asked to have it replaced with a CDMA of equil or lesser value and Joel at asurion the insurer said it could not be done …called bell and they gave me the run around with a few blatant lies. As always bell’s customer service managed to push me to cancel service and pay opt out fee. 4 hour total on the phone …the worst
    Asurion