“Do you need help with your BlackBerry?” (Weekly Contest)

132 Comments

BlackBerry Help

Oftentimes with the BlackBerry Cool Weekly Contest, we ask your thoughts on a topic of the day, heeding the myriad voices of the BlackBerry Nation to better our understanding of what you want and what you’re thinking. Now we want to give back.

We want you to post any problems you have with the BlackBerry: things that won’t work, things that you need to fix, things that you’ve never known how to do and would like to. Help us help you by posting what you want — or need — to know.

WE’RE GIVING AWAY 10 FREE LIVESCREENS BY DREAMTHEME TO THE FIRST TEN POSTERS (with a valid question) and 3 LiveScreens to the three best questions. To learn more about LiveScreens, check out the articles below:

LiveScreens by DreamTheme screenshot blowout!
Hands On with LiveScreens from DreamTheme

P.S. I know I’ve been pretty bad in getting prizes out to winners lately. I’m dedicating myself to rectifying this issue over the weekend. If you’ve won a prize and haven’t been reached by BlackBerry Cool, please get ahold of us via the Contact link below the BBCool header.

  • Chuck

    My area has a very weak signal strength for 3G and so my phone uses up a fully charged battery in less than 10 hours. How can I temporarily TURN OFF 3G until ATT can repair this problem as promised?

  • Chuck

    My area has a very weak signal strength for 3G and so my phone uses up a fully charged battery in less than 10 hours. How can I temporarily TURN OFF 3G until ATT can repair this problem as promised?

  • Tashanna

    Why is that when I fwd some emails w/attachments directly from my blackberry, the recipient doesn’t get the attachment? But I was able to view it from blackberry.

  • Tashanna

    Why is that when I fwd some emails w/attachments directly from my blackberry, the recipient doesn’t get the attachment? But I was able to view it from blackberry.

  • Susan

    I have a few questions, in playing the Guitar Hero, the game freezes the phone (8130 Pearl, 4.5 os), what can I do to avoid the freezing?
    Next question, what movie converters stand out for the bb, and what file types look best or work best to view the movies on the phone?
    Is there an icon available for msging and email that resembles a star, like the blackberry 3g symbol, the upside down question mark, etc?
    And last, when sending someone an address from the address book to the bb messenger, why does the pin not come through?

  • Susan

    I have a few questions, in playing the Guitar Hero, the game freezes the phone (8130 Pearl, 4.5 os), what can I do to avoid the freezing?
    Next question, what movie converters stand out for the bb, and what file types look best or work best to view the movies on the phone?
    Is there an icon available for msging and email that resembles a star, like the blackberry 3g symbol, the upside down question mark, etc?
    And last, when sending someone an address from the address book to the bb messenger, why does the pin not come through?

  • Crystal

    Since upgrading my Verizon 8330 to version 4.5.0.97, I can no longer view PDF’s. I recenting purchased the Storm and had the same problem. Although, I returned the Storm due to the fact I did not like for other reasons. I want to be able to view any documents on my device, all Microsoft documents and PDF’s.

  • Crystal

    Since upgrading my Verizon 8330 to version 4.5.0.97, I can no longer view PDF’s. I recenting purchased the Storm and had the same problem. Although, I returned the Storm due to the fact I did not like for other reasons. I want to be able to view any documents on my device, all Microsoft documents and PDF’s.

  • Sam

    I have a question on the emails. Is there a way to sort by the user like you can in Outlook?

    Crystal, I have 8330 and 4.5.0.97 and my PDFs are fine. My guess is when you updated the OS, it downgraded your Documents To Go version or deleted it completely if you had premium version. Go to C:Program FilesCommon FilesResearch In MotionSharedLoader Files8330-v4.5.0.97_P3.2.0.52 and change the extension of DocumentsToGo.alx to .old and it should be fine.

  • Sam

    I have a question on the emails. Is there a way to sort by the user like you can in Outlook?

    Crystal, I have 8330 and 4.5.0.97 and my PDFs are fine. My guess is when you updated the OS, it downgraded your Documents To Go version or deleted it completely if you had premium version. Go to C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\8330-v4.5.0.97_P3.2.0.52 and change the extension of DocumentsToGo.alx to .old and it should be fine.

  • Allen S.

    I will be in India in a remote area where BIS is not available. Will I still be able to use the built in browser and email/messaging apps (except for BM) on GPRS? Your help with making maximum use of the BB in this situation would be greatly appreciated.

  • Allen S.

    I will be in India in a remote area where BIS is not available. Will I still be able to use the built in browser and email/messaging apps (except for BM) on GPRS? Your help with making maximum use of the BB in this situation would be greatly appreciated.

  • Al Tan

    how do i restore the documents to go as default for my BB bold

  • Al Tan

    how do i restore the documents to go as default for my BB bold

  • luke

    i need help on how to recieve a file on my new blackberry bold

  • luke

    i need help on how to recieve a file on my new blackberry bold

  • Shama

    I have a t-mobile bb curve 8320 which already has the OS 4.5 installed on it. I am able to get youtube vids on it but they are not watchable at all .The sound and picture are very distorted. How do I fix this so I can watch youtube vids. Thankyou

  • Shama

    I have a t-mobile bb curve 8320 which already has the OS 4.5 installed on it. I am able to get youtube vids on it but they are not watchable at all .The sound and picture are very distorted. How do I fix this so I can watch youtube vids. Thankyou

  • Sam Panetta

    i have a black berry 7100 series version 4.00 and I want to upgrade the software. can any one please direct me to where i can do this please.

    I will up grade soon yes yes yes.

    sam

  • Sam Panetta

    i have a black berry 7100 series version 4.00 and I want to upgrade the software. can any one please direct me to where i can do this please.

    I will up grade soon yes yes yes.

    sam

  • Pink2

    Will these questions get answered? Have the winners been picked?

  • Pink2

    Will these questions get answered? Have the winners been picked?

  • Greg

    I have a telus blackberry storm and i cant seem to get you tube videos to work on it even with the google application downladed it still wont play videos.

  • Greg

    I have a telus blackberry storm and i cant seem to get you tube videos to work on it even with the google application downladed it still wont play videos.

  • Paige

    I need major help!!! I woke up and turned on my Blackberry Pearl and it said sim card error and it does that all the time so i did what i always do. I removed my battery and sim card and then put them back in and of coarse a white screen with a little timer comes up but instead of being up for a few minutes, the little timer has been going around for 9 hours and ive tried everything! help

  • Paige

    I need major help!!! I woke up and turned on my Blackberry Pearl and it said sim card error and it does that all the time so i did what i always do. I removed my battery and sim card and then put them back in and of coarse a white screen with a little timer comes up but instead of being up for a few minutes, the little timer has been going around for 9 hours and ive tried everything! help

  • Paul Anderson

    I have an 8310 from AT&T. I was in the process of updating to ver4.5 when my computer locked up and I lost the rest of the update. I made it to step 6 of 11. Now my computer won’t recognize my phone when I plug it in so I cannot re-download the software. My phone also will not turn on and the LED flashes red twice in quick succession. Help. I can’t be without my phone. What do I do now?

  • Paul Anderson

    I have an 8310 from AT&T. I was in the process of updating to ver4.5 when my computer locked up and I lost the rest of the update. I made it to step 6 of 11. Now my computer won’t recognize my phone when I plug it in so I cannot re-download the software. My phone also will not turn on and the LED flashes red twice in quick succession. Help. I can’t be without my phone. What do I do now?

  • rjohnnie

    This is my first smart phone I’ve ever had. Excited still disappointed having a hard time configuring so I can receive down and uploads I think a better operating more descriptive manuel would be nice.I’m not a stupid person but calling for help is belittling,where is the smarts of the phone,Iv done what it says to do in all the help sections and it still won’t do what its supposed too. Help with a better configuration manuel! Thank you?

  • http://blackberry8330 rjohnnie

    This is my first smart phone I’ve ever had. Excited still disappointed having a hard time configuring so I can receive down and uploads I think a better operating more descriptive manuel would be nice.I’m not a stupid person but calling for help is belittling,where is the smarts of the phone,Iv done what it says to do in all the help sections and it still won’t do what its supposed too. Help with a better configuration manuel! Thank you?

  • Dennonshepherd

    ive gone on the internet and download a theme its said my theme is on blackberry book marks how do i get on to blackberry book marks its also not on my internet ?

  • Missy

    Hello all
    I picked my blackberry up this morning and it says caps or when i push the bottom left key says num. but i can’t text or ring out
    What do i do? it seems like its locked and i cnt use the keys?
    pease help
    Missy