Jim Balsillie: post-launch bugs are a “new reality” with smartphones

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The WSJ is reporting that sales of the BlackBerry Storm are not as impressive as they were expecting and are blaming “clunky software” that crippled the user experience and performance at launch only to be (partially) corrected later via software updates. This is especially interesting considering that Verizon is reporting great numbers with over 1 million Storms sold on their network. WSJ sources say sold some 500,000 units in the first month following its global release. Jim Balsillie does not seem phased by these accusations and believes that the post-launch chaos to fix bugs is part of the “new reality” of making complex smartphones in large volumes.

[Via WSJ]