What’s wrong with YouMail?

201 Comments

YouMail Visual Voicemail Plus

Late last week YouMail launched Visual Voicemail Plus, a free visual voicemail application that works on the Blackberry Pearl, Curve, Bold and Storm. I like the sound of free, and a new visual voicemail application is always worth a try, but reports are surfacing that YouMail might not yet be up to snuff. Here’s what our main man Troy had to say over at BlackBerry News:

After 24 hours it is safe to say a lot work still needs to go into the application before it is ready for prime time much like the transcription service they charge for now. Many users including myself have experienced nothing but problems with the application… Maybe with all the ad revenue from placing ads on every aspect of your messages they can now put a little more money into their projects and refine their service. Time will tell.

We’re going to give YouMail our own thorough hands-on, but we recommend that you give it a try and post a comment on your experience. If you’re not willing to take the risk, however, post a comment and let us know of your favorite visual voicemail alternative.

  • Steve

    Hey Alex,

    I was having the same issues as James (minus the bitterness) and was hoping that the new update would fix it, but alas, no luck. YouMail will only download my voicemails only if I am connected to a WiFi network. Thats better than nothing, but if I can only get it working 24/7, I would run out into the streets to praise YouMail to all my blackberry friends! Anyways, I’m a Tmobile subscriber (EDGE network) and am using the Blackberry Curve 8320 w/software version 4.5.0.81. Let me know what the deal is, Thanks!

    (ps: its pretty impressive that the CEO of this company is “personally” addressing everyones issues on this forum…keep up the good work!)

  • AlexQuilici

    Steve-

    The past week or two we’ve been seeing a set of T-mobile people who for whatever reason need to have their APN reset (the symptom is (a) not a corporate user, and (b) getting connection hung at the 10% mark). The fact that you can pick them up over WiFi also points to the problem being the APN.

    It’s probably worth a 611 to T-mobile asking for that – it only takes a couple of minutes and has fixed most of these.

    Alex

  • AlexQuilici

    Steve-

    The past week or two we’ve been seeing a set of T-mobile people who for whatever reason need to have their APN reset (the symptom is (a) not a corporate user, and (b) getting connection hung at the 10% mark). The fact that you can pick them up over WiFi also points to the problem being the APN.

    It’s probably worth a 611 to T-mobile asking for that – it only takes a couple of minutes and has fixed most of these.

    Alex

  • JP

    Please update your website with the latest version of YouMail. If you hadn’t noticed, a lot of people (including me) are having problems with Blackberry App World getting stuck mid-download and preventing you from ever being able to complete or redownload that program. I think to allow me to start a new download for it, you’d have to update the version on the Appworld. Making changes and reuploading it under the same version number doesn’t help. To avoid BB Appworld’s crappiness, just have the latest version available on your website for ota download.

  • JP

    Please update your website with the latest version of YouMail. If you hadn’t noticed, a lot of people (including me) are having problems with Blackberry App World getting stuck mid-download and preventing you from ever being able to complete or redownload that program. I think to allow me to start a new download for it, you’d have to update the version on the Appworld. Making changes and reuploading it under the same version number doesn’t help. To avoid BB Appworld’s crappiness, just have the latest version available on your website for ota download.

  • AlexQuilici

    Hi JP-

    We understand that AppWorld has its challenges.

    We’re working on finding a way to have alternatives to AppWorld that don’t kill us with customer support issues – one big problem is the huge number of people who try to download OTA on phones, carriers, and O/Ss that we don’t support and then slam support with issues, requiring that we track down what happened, which forces us to spend a lot of time on people who can’t use YouMail vs. helping the ones that are using it.

    AppWorld only lets people see it when it’ll work on their phone, which eliminates this entire issue for us (which is really, really material at the scale we’re now hitting).

    Alex

    PS: in the meantime, the solution in your case is likely to delete the app, redownload/install (which may be the .9), then upgrade. We’re also close to the next full App release, which will have a new version number, which should make things more straightforward.

  • AlexQuilici

    Hi JP-

    We understand that AppWorld has its challenges.

    We’re working on finding a way to have alternatives to AppWorld that don’t kill us with customer support issues – one big problem is the huge number of people who try to download OTA on phones, carriers, and O/Ss that we don’t support and then slam support with issues, requiring that we track down what happened, which forces us to spend a lot of time on people who can’t use YouMail vs. helping the ones that are using it.

    AppWorld only lets people see it when it’ll work on their phone, which eliminates this entire issue for us (which is really, really material at the scale we’re now hitting).

    Alex

    PS: in the meantime, the solution in your case is likely to delete the app, redownload/install (which may be the .9), then upgrade. We’re also close to the next full App release, which will have a new version number, which should make things more straightforward.

  • AlexQuilici

    Hi JP-

    We understand that AppWorld has its challenges.

    We’re working on finding a way to have alternatives to AppWorld that don’t kill us with customer support issues – one big problem is the huge number of people who try to download OTA on phones, carriers, and O/Ss that we don’t support and then slam support with issues, requiring that we track down what happened, which forces us to spend a lot of time on people who can’t use YouMail vs. helping the ones that are using it.

    AppWorld only lets people see it when it’ll work on their phone, which eliminates this entire issue for us (which is really, really material at the scale we’re now hitting).

    Alex

    PS: in the meantime, the solution in your case is likely to delete the app, redownload/install (which may be the .9), then upgrade. We’re also close to the next full App release, which will have a new version number, which should make things more straightforward.

  • greenasp

    how do I setup vm on the new 9630 blackberry tour? *004*….. does not work.

  • greenasp

    how do I setup vm on the new 9630 blackberry tour? *004*….. does not work.

  • AlexQuilici

    Hi GreenASP…which carrier are you on? And are you on any kind of prepaid plan – the carriers don’t allow call forwarding on those. You can e-mail us your info at marketing AT youmail.com and we’ll help you out.

  • AlexQuilici

    Hi GreenASP…which carrier are you on? And are you on any kind of prepaid plan – the carriers don’t allow call forwarding on those. You can e-mail us your info at marketing AT youmail.com and we’ll help you out.

  • greenasp

    I am on verizon.

  • greenasp

    I am on verizon.

  • AlexQuilici

    Greenasp – please send your contact info to marketing AT youmail.com so the team can help you. It’s really hard to locate/fix unusual issues by trading comments – and with what we’ve heard so far (VZ, 9630 Tour), there’s isn’t a known explanation why conditional call forwarding isn’t working. We have lots of VZ users already on the Tour w/YouMail.

    Thanks.
    Alex

  • AlexQuilici

    Greenasp – please send your contact info to marketing AT youmail.com so the team can help you. It’s really hard to locate/fix unusual issues by trading comments – and with what we’ve heard so far (VZ, 9630 Tour), there’s isn’t a known explanation why conditional call forwarding isn’t working. We have lots of VZ users already on the Tour w/YouMail.

    Thanks.
    Alex

  • brian

    I just signed up for the one year deal and love this service. I am having one problem though and wuld like to find out if it is just mine. I am using the YouMail app on my blackberry Tour and when I highlight a message and delete it will delete the first message in the list instead of deleting the highlighted one. The work around is to open the actual message and then delete which works but it would be nice to not have that extra step.

    Thanks,
    Brian

  • brian

    I just signed up for the one year deal and love this service. I am having one problem though and wuld like to find out if it is just mine. I am using the YouMail app on my blackberry Tour and when I highlight a message and delete it will delete the first message in the list instead of deleting the highlighted one. The work around is to open the actual message and then delete which works but it would be nice to not have that extra step.

    Thanks,
    Brian

  • AlexQuilici

    Hi Brian. Yes, there’s a bug. It’ll get fixed in the next release (which we plan to get to AppWorld for review sometime in the next week or two).

  • AlexQuilici

    Hi Brian. Yes, there’s a bug. It’ll get fixed in the next release (which we plan to get to AppWorld for review sometime in the next week or two).

  • Russell

    Alex, I’ve got the latest Youmail app (0.96.1.0) on my Verizon Curve, and I’ve got a question about the audio settings within the app. I don’t seem to be getting any integration between the BB app and my Motorola H710 bluetooth headset.

    After I select “Headset then Handset” for Audio Path in Audio Settings and then start playing a downloaded voicemail, I hear the bluetooth click on/activate in the earpiece, but no further sound comes out of either the headset or the phone handset. Do you know if this feature is meant to be interoperable with my bluetooth headset?

    Btw, really enjoying the service and features that Youmail offers, thank you so much!

    v/r,
    Russell

  • Russell

    Alex, I’ve got the latest Youmail app (0.96.1.0) on my Verizon Curve, and I’ve got a question about the audio settings within the app. I don’t seem to be getting any integration between the BB app and my Motorola H710 bluetooth headset.

    After I select “Headset then Handset” for Audio Path in Audio Settings and then start playing a downloaded voicemail, I hear the bluetooth click on/activate in the earpiece, but no further sound comes out of either the headset or the phone handset. Do you know if this feature is meant to be interoperable with my bluetooth headset?

    Btw, really enjoying the service and features that Youmail offers, thank you so much!

    v/r,
    Russell

  • AlexQuilici

    Hi Russell.

    We’re seeing some O/S dependent issues around Bluetooth, especially on the Curve, and upgrading the O/S has made them vanish. What version of BB O/S are you on?

    Alex

  • AlexQuilici

    Hi Russell.

    We’re seeing some O/S dependent issues around Bluetooth, especially on the Curve, and upgrading the O/S has made them vanish. What version of BB O/S are you on?

    Alex

  • Russell

    Alex,

    Thanks for the quick reply. I just recently upgraded to the latest BB software, 4.5.0 Core Applications and System Software. Please let me know if you are looking for a different data point.

    v/r,
    Russell

  • Russell

    Alex,

    Thanks for the quick reply. I just recently upgraded to the latest BB software, 4.5.0 Core Applications and System Software. Please let me know if you are looking for a different data point.

    v/r,
    Russell

  • AlexQuilici

    With that O/S, it should work, so it’s likely an issue with the Bluetooth device. Our app simply tells the system to route audio to a device if it’s connected.

    Speculation: we’ve built our App on the “public” RIM API which doesn’t have all the calls available that RIM can use (some private calls). We suspect the BT device works with the private API (which is why you can make calls, etc..), and there’s some issues with how the device connects using the “public” API.

    –Alex

  • AlexQuilici

    With that O/S, it should work, so it’s likely an issue with the Bluetooth device. Our app simply tells the system to route audio to a device if it’s connected.

    Speculation: we’ve built our App on the “public” RIM API which doesn’t have all the calls available that RIM can use (some private calls). We suspect the BT device works with the private API (which is why you can make calls, etc..), and there’s some issues with how the device connects using the “public” API.

    –Alex

  • AlexQuilici

    For even more info about Bluetooth issues etc… with RIM devices, here’s a pretty detailed discussion of what apps are up against.

    http://supportforums.blackberry.com/rim/board/message?board.id=java_dev&message.id=18733&query.id=703644#M18733

  • AlexQuilici

    For even more info about Bluetooth issues etc… with RIM devices, here’s a pretty detailed discussion of what apps are up against.

    http://supportforums.blackberry.com/rim/board/message?board.id=java_dev&message.id=18733&query.id=703644#M18733

  • curt

    having issues with you mail. when i get a voice mail it downloads and i can listen to it then it locks up the phone then and i have to power the phone down and back up then i can delete the message. I have several friend that this happens to also.

    curt

  • curt

    having issues with you mail. when i get a voice mail it downloads and i can listen to it then it locks up the phone then and i have to power the phone down and back up then i can delete the message. I have several friend that this happens to also.

    curt

  • AlexQuilici

    Please set “autoplay to never” on your settings and the problem will go away. The problem has to do, roughly, with an application conflict – it’s fixed and we’re waiting for AppWorld to approve (along with some nice new additions).

    Our apologies. We’re working on being able to test a much wider set of possible BB configurations to make sure these problems don’t occur going forward.

    Alex

  • AlexQuilici

    Please set “autoplay to never” on your settings and the problem will go away. The problem has to do, roughly, with an application conflict – it’s fixed and we’re waiting for AppWorld to approve (along with some nice new additions).

    Our apologies. We’re working on being able to test a much wider set of possible BB configurations to make sure these problems don’t occur going forward.

    Alex

  • LB

    When i try to open the Youmail App, it prompts me to sign up or sign in. When i highlight to select either option, nothing happens. I cant log in or activate. I have installed and reinstalled several times. any help? THanks.

  • LB

    When i try to open the Youmail App, it prompts me to sign up or sign in. When i highlight to select either option, nothing happens. I cant log in or activate. I have installed and reinstalled several times. any help? THanks.

  • ACN

    My youmail only downloads my VM’s if i’m in a wifi network. What gives? Any settings I need to change?

  • ACN

    My youmail only downloads my VM’s if i’m in a wifi network. What gives? Any settings I need to change?

  • ACN

    My youmail only downloads my VM’s if i’m in a wifi network. What gives? Any settings I need to change?

  • AlexQuilici

    ACN – you’re probably on T-mobile, and need to call them and have your APN reset.

    LB – you’re probably on an old version of YouMail. Delete it, go to AppWorld, install, then to MyWorld and hit “upgrade” to get the latest. Sometimes AppWorld doesn’t automatically seem to give people the latest.

    Alex

  • AlexQuilici

    ACN – you’re probably on T-mobile, and need to call them and have your APN reset.

    LB – you’re probably on an old version of YouMail. Delete it, go to AppWorld, install, then to MyWorld and hit “upgrade” to get the latest. Sometimes AppWorld doesn’t automatically seem to give people the latest.

    Alex

  • AlexQuilici

    ACN – you’re probably on T-mobile, and need to call them and have your APN reset.

    LB – you’re probably on an old version of YouMail. Delete it, go to AppWorld, install, then to MyWorld and hit “upgrade” to get the latest. Sometimes AppWorld doesn’t automatically seem to give people the latest.

    Alex

  • ACN

    Alex,

    I am on T-Mobile. And I called to have them reset my APN. But nothing’s changed. Still can’t DL outside of a wifi area. This seems like a major flaw with this software…

  • ACN

    Alex,

    I am on T-Mobile. And I called to have them reset my APN. But nothing’s changed. Still can’t DL outside of a wifi area. This seems like a major flaw with this software…

  • AlexQuilici

    AVN -

    We’re sorry. If they correctly reset your APN, and that doesn’t fix the issue, we’re at a loss. The other folks who have reported this issue worked after resetting the APN (though a few needed it done more than once because the carrier reset it incorrectly). The only other alternative for you would be to try VyMail (joekrill.com) a third-party client for YouMail and see if that works for you – if it does, that would indicate there’s something going on with our application and your particular phone/configuration.

    Alex

  • AlexQuilici

    AVN -

    We’re sorry. If they correctly reset your APN, and that doesn’t fix the issue, we’re at a loss. The other folks who have reported this issue worked after resetting the APN (though a few needed it done more than once because the carrier reset it incorrectly). The only other alternative for you would be to try VyMail (joekrill.com) a third-party client for YouMail and see if that works for you – if it does, that would indicate there’s something going on with our application and your particular phone/configuration.

    Alex

  • Jason

    I am having trouble getting youmail to work… I downloaded it to my bb storm but all messeges are still going to my regular VM. Youmail says “no new messages” with nothing appearing in the box. I can set my personnal greetings and all that good stuff but when people call its putting them to my regular VM and they are not going thru youmail…I’m w/verizon.

  • Jason

    I am having trouble getting youmail to work… I downloaded it to my bb storm but all messeges are still going to my regular VM. Youmail says “no new messages” with nothing appearing in the box. I can set my personnal greetings and all that good stuff but when people call its putting them to my regular VM and they are not going thru youmail…I’m w/verizon.

  • AlexQuilici

    That means the call forwarding step failed. You should have gotten a welcome e-mail from us that includes a link to click if you skipped the call forwarding step or it if it failed because the carrier network was congested.

    On Verizon, you should be able to simply enter the following and hit send to get YouMail to work:

    *717142043114

    Let us know.

    Alex

  • AlexQuilici

    That means the call forwarding step failed. You should have gotten a welcome e-mail from us that includes a link to click if you skipped the call forwarding step or it if it failed because the carrier network was congested.

    On Verizon, you should be able to simply enter the following and hit send to get YouMail to work:

    *717142043114

    Let us know.

    Alex