The way YouMail works is that we change the “audio path”, which is what’s used by everything (e.g., ringers, the media players, etc..). We don’t yet have a way to separate these out, but doing so is on our “figure this out” list.

Alex

Dial *71 7142043114 and hit send.

Do not just dial 7142043114 – that just retrieves messages by phone.

Alex

Thank you

On Verizon, you should be able to simply enter the following and hit send to get YouMail to work:

*717142043114

Let us know.

Alex

We’re sorry. If they correctly reset your APN, and that doesn’t fix the issue, we’re at a loss. The other folks who have reported this issue worked after resetting the APN (though a few needed it done more than once because the carrier reset it incorrectly). The only other alternative for you would be to try VyMail (joekrill.com) a third-party client for YouMail and see if that works for you – if it does, that would indicate there’s something going on with our application and your particular phone/configuration.

Alex

I am on T-Mobile. And I called to have them reset my APN. But nothing’s changed. Still can’t DL outside of a wifi area. This seems like a major flaw with this software…

LB – you’re probably on an old version of YouMail. Delete it, go to AppWorld, install, then to MyWorld and hit “upgrade” to get the latest. Sometimes AppWorld doesn’t automatically seem to give people the latest.

Alex

Our apologies. We’re working on being able to test a much wider set of possible BB configurations to make sure these problems don’t occur going forward.

Alex

curt

http://supportforums.blackberry.com/rim/board/message?board.id=java_dev&message.id=18733&query.id=703644#M18733

Speculation: we’ve built our App on the “public” RIM API which doesn’t have all the calls available that RIM can use (some private calls). We suspect the BT device works with the private API (which is why you can make calls, etc..), and there’s some issues with how the device connects using the “public” API.

–Alex

Thanks for the quick reply. I just recently upgraded to the latest BB software, 4.5.0 Core Applications and System Software. Please let me know if you are looking for a different data point.

v/r,
Russell

We’re seeing some O/S dependent issues around Bluetooth, especially on the Curve, and upgrading the O/S has made them vanish. What version of BB O/S are you on?

Alex

After I select “Headset then Handset” for Audio Path in Audio Settings and then start playing a downloaded voicemail, I hear the bluetooth click on/activate in the earpiece, but no further sound comes out of either the headset or the phone handset. Do you know if this feature is meant to be interoperable with my bluetooth headset?

Btw, really enjoying the service and features that Youmail offers, thank you so much!

v/r,
Russell

Thanks,
Brian

Thanks.
Alex